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The Top 5 Client Service Complaints In Veterinary Practice – And How To Prevent Them

The Top 5 Client Service Complaints In Veterinary Practice And How To Prevent Them 2
Posted in Client Service at 15 April, 2021

You'll never stop clients complaining but you can stop the same complaints from occurring time and time again. When I'm asked to deliver client service training to veterinary nurses, the first things I ask are 'Where do you think your service is lacking?...

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Posted by Donna Robson, Director Waggy Dog Marketing
 

Fear Free: When veterinary clients are talking about it, it's time to get on board

Fear Free When Your Clients Are Talking About It Its Time To Get On Board
Posted in Client Service at 31 March, 2021

It all started when.... As a child, I was a little different. I didn't play with dolls and I preferred to read, my favourites, of course, being James Herriot and similarly themed books. Or go outside and watch ants, butterflies, ladybugs, stink bugs, cat...

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2 Comments   Posted by Gillian Shippen, Nurse Manager & Director Pets Need A Life Too
 

Danger! Chocolate! Resources to share with veterinary clients over Easter

Danger Chocolate Resources To Share With Veterinary Clients Over Easter
Posted in Client Service at 25 March, 2021

Easter is a great time to connect with and educate your veterinary clients... Over the years I've collected some great resources to share on social media ......

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6 Comments   Posted by Judy Gillespie, Vetanswers
 

5 ways to help your veterinary clients prepare for pet loss

5 Ways To Help Your Veterinary Clients Prepare For Pet Loss
Posted in Client Service at 18 March, 2021

Helping your veterinary clients prepare for the loss of their pet can make saying goodbye a little easier For most people, losing a pet is incredibly painful. As pet professionals, if you can help your clients prepare for the loss of a pet,...

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Posted by Leanne Pilpott, Pet Professional
 

How will you celebrate Valentine's Day with your veterinary clients?

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Posted in Client Service at 11 February, 2021

Valentine's Day is a great opportunity to connect with your veterinary clients. Even if you're not exactly what you would term a 'romantic', Valentine's Day offers a great opportunity to have some fun...

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Posted by Judy Gillespie, Vetanswers
 
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