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You'll never stop clients complaining but you can stop the same complaints from occurring time and time again. When I'm asked to deliver client service training to veterinary nurses, the first things I ask are 'Where do you think your service is lacking?...

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It all started when.... As a child, I was a little different. I didn't play with dolls and I preferred to read, my favourites, of course, being James Herriot and similarly themed books. Or go outside and watch ants, butterflies, ladybugs, stink bugs, cat...

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Easter is a great time to connect with and educate your veterinary clients... Over the years I've collected some great resources to share on social media ......

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Helping your veterinary clients prepare for the loss of their pet can make saying goodbye a little easier For most people, losing a pet is incredibly painful. As pet professionals, if you can help your clients prepare for the loss of a pet,...

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Valentine's Day is a great opportunity to connect with your veterinary clients. Even if you're not exactly what you would term a 'romantic', Valentine's Day offers a great opportunity to have some fun...

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