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Having the conversation with your veterinary client: Pet cancer

Having The Conversation With Your Veterinary Client Pet Cancer
Posted in Client Service at 16 September, 2021

Sadly, it's not all that uncommon to hear of a much-loved family pet being diagnosed with cancer. In fact, when it comes to pet cancer stats, it is estimated that one in four dogs will develop cancer at some point during their lifetime....

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Posted by Leanne Pilpott, Pet Professional
 

The Top 5 Client Service Complaints In Veterinary Practice – And How To Prevent Them

The Top 5 Client Service Complaints In Veterinary Practice And How To Prevent Them 2
Posted in Client Service at 15 April, 2021

You'll never stop clients complaining but you can stop the same complaints from occurring time and time again. When I'm asked to deliver client service training to veterinary nurses, the first things I ask are 'Where do you think your service is lacking?...

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Posted by Donna Robson, Director Waggy Dog Marketing
 

Fear Free: When veterinary clients are talking about it, it's time to get on board

Fear Free When Your Clients Are Talking About It Its Time To Get On Board
Posted in Client Service at 31 March, 2021

It all started when.... As a child, I was a little different. I didn't play with dolls and I preferred to read, my favourites, of course, being James Herriot and similarly themed books. Or go outside and watch ants, butterflies, ladybugs, stink bugs, cat...

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2 Comments   Posted by Gillian Shippen, Nurse Manager & Director Pets Need A Life Too
 

Danger! Chocolate! Resources to share with veterinary clients over Easter

Danger Chocolate Resources To Share With Veterinary Clients Over Easter
Posted in Client Service at 25 March, 2021

Easter is a great time to connect with and educate your veterinary clients... Over the years I've collected some great resources to share on social media ......

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6 Comments   Posted by Judy Gillespie, Vetanswers
 

5 ways to help your veterinary clients prepare for pet loss

5 Ways To Help Your Veterinary Clients Prepare For Pet Loss
Posted in Client Service at 18 March, 2021

Helping your veterinary clients prepare for the loss of their pet can make saying goodbye a little easier For most people, losing a pet is incredibly painful. As pet professionals, if you can help your clients prepare for the loss of a pet,...

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Posted by Leanne Pilpott, Pet Professional
 

How will you celebrate Valentine's Day with your veterinary clients?

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Posted in Client Service at 11 February, 2021

Valentine's Day is a great opportunity to connect with your veterinary clients. Even if you're not exactly what you would term a 'romantic', Valentine's Day offers a great opportunity to have some fun...

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Posted by Judy Gillespie, Vetanswers
 

Transparency builds trust in your veterinary practice

Transparency Builds Trust In Your Veterinary Practice 2020
Posted in Client Service at 05 November, 2020

Every time I see a negative comment from a pet owner about their veterinarian, my heart drops. I know that almost everyone who works in a veterinary practice is there for the right reasons. Whether it's for the pure love for animals, to be an advocate......

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Posted by Judy Gillespie, Vetanswers
 

7 Steps for the Perfect Veterinary Consult

7 Steps For The Perfect Veterinary Consult
Posted in Client Service at 29 October, 2020

Learning how to master your veterinary consult isn't just about getting more customers into the clinic it's about delivering better results for the pets already in your care. It can enable you to deliver complex medical information in a simple way, impro...

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Posted by Dr Claire Stevens, Global Vet Solutions
 

Handling Objections: What To Do When Your Veterinary Client Says "No"

Handling Objections What To Do When Your Veterinary Client Says No
Posted in Client Service at 24 September, 2020

Asking a client for money is one of the most difficult parts of our job in veterinary practice. It may feel insensitive to ask clients to spend money when they are concerned or distressed about their pet's well-being. It doesn't have to be this way! I ge...

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Posted by Donna Robson, Director Waggy Dog Veterinary Sales & Marketing
 

Euthanasia is NOT the only solution: Helping your clients to maintain their pets' mobility

Euthanasia Is Not The Only Solution
Posted in Client Service at 17 September, 2020

Many of your feline and canine patients are living longer lives, which also means your clients may be looking for solutions to help their pets maintain and improve their mobility throughout their senior years or even after surgery. The happiness of pets...

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Posted by Gillian Shippen, Director Pets Need A Life Too & HandicappedPets Australia
 
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