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The buzz on insect protein as a healthy treat for your dog

The Buzz On Insect Protein As An Alternative Pet Treat For Your Dog V3
Posted in Client Service at 02 December, 2021

Feeding your dog insects as a treat? Why? You may have caught a whiff about insect proteins over the last few years, especially around the environmental, animal welfare AND nutritional benefits. But in case y...

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Posted by Dr Steph Stubbe, Veterinarian & Director AniPal
 

Having the conversation with your veterinary client: Pet cancer

Having The Conversation With Your Veterinary Client Pet Cancer
Posted in Client Service at 16 September, 2021

Sadly, it's not all that uncommon to hear of a much-loved family pet being diagnosed with cancer. In fact, when it comes to pet cancer stats, it is estimated that one in four dogs will develop cancer at some point during their lifetime....

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Posted by Leanne Pilpott, Pet Professional
 

The Top 5 Client Service Complaints In Veterinary Practice – And How To Prevent Them

The Top 5 Client Service Complaints In Veterinary Practice And How To Prevent Them 2
Posted in Client Service at 15 April, 2021

You'll never stop clients complaining but you can stop the same complaints from occurring time and time again. When I'm asked to deliver client service training to veterinary nurses, the first things I ask are 'Where do you think your service is lacking?...

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Posted by Donna Robson, Director Waggy Dog Marketing
 

Fear Free: When veterinary clients are talking about it, it's time to get on board

Fear Free When Your Clients Are Talking About It Its Time To Get On Board
Posted in Client Service at 31 March, 2021

It all started when.... As a child, I was a little different. I didn't play with dolls and I preferred to read, my favourites, of course, being James Herriot and similarly themed books. Or go outside and watch ants, butterflies, ladybugs, stink bugs, cat...

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2 Comments   Posted by Gillian Shippen, Nurse Manager & Director Pets Need A Life Too
 

Danger! Chocolate! Resources to share with veterinary clients over Easter

Danger Chocolate Resources To Share With Veterinary Clients Over Easter
Posted in Client Service at 25 March, 2021

Easter is a great time to connect with and educate your veterinary clients... Over the years I've collected some great resources to share on social media ......

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6 Comments   Posted by Judy Gillespie, Vetanswers
 

5 ways to help your veterinary clients prepare for pet loss

5 Ways To Help Your Veterinary Clients Prepare For Pet Loss
Posted in Client Service at 18 March, 2021

Helping your veterinary clients prepare for the loss of their pet can make saying goodbye a little easier For most people, losing a pet is incredibly painful. As pet professionals, if you can help your clients prepare for the loss of a pet,...

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Posted by Leanne Pilpott, Pet Professional
 

How will you celebrate Valentine's Day with your veterinary clients?

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Posted in Client Service at 11 February, 2021

Valentine's Day is a great opportunity to connect with your veterinary clients. Even if you're not exactly what you would term a 'romantic', Valentine's Day offers a great opportunity to have some fun...

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Posted by Judy Gillespie, Vetanswers
 

Transparency builds trust in your veterinary practice

Transparency Builds Trust In Your Veterinary Practice 2020
Posted in Client Service at 05 November, 2020

Every time I see a negative comment from a pet owner about their veterinarian, my heart drops. I know that almost everyone who works in a veterinary practice is there for the right reasons. Whether it's for the pure love for animals, to be an advocate......

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Posted by Judy Gillespie, Vetanswers
 

7 Steps for the Perfect Veterinary Consult

7 Steps For The Perfect Veterinary Consult
Posted in Client Service at 29 October, 2020

Learning how to master your veterinary consult isn't just about getting more customers into the clinic it's about delivering better results for the pets already in your care. It can enable you to deliver complex medical information in a simple way, impro...

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Posted by Dr Claire Stevens, Global Vet Solutions
 

Handling Objections: What To Do When Your Veterinary Client Says "No"

Handling Objections What To Do When Your Veterinary Client Says No
Posted in Client Service at 24 September, 2020

Asking a client for money is one of the most difficult parts of our job in veterinary practice. It may feel insensitive to ask clients to spend money when they are concerned or distressed about their pet's well-being. It doesn't have to be this way! I ge...

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Posted by Donna Robson, Director Waggy Dog Veterinary Sales & Marketing
 

Euthanasia is NOT the only solution: Helping your clients to maintain their pets' mobility

Euthanasia Is Not The Only Solution
Posted in Client Service at 17 September, 2020

Many of your feline and canine patients are living longer lives, which also means your clients may be looking for solutions to help their pets maintain and improve their mobility throughout their senior years or even after surgery. The happiness of pets...

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Posted by Gillian Shippen, Director Pets Need A Life Too & HandicappedPets Australia
 

Abusive veterinary client? Tips on how to deal

Abusive Veterinary Client Tips On How To Deal 2
Posted in Client Service at 13 August, 2020

I have a love-hate relationship with the closed veterinary groups on social media. I get annoyed by the negativity and complaining that often creeps into posts, and the passive aggressive (and sometimes not so passive!) squabbles that pop up all too ofte...

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Posted by Dr Hubert Hiemstra
 

Phone enquiries in your veterinary practice - Digging beneath the surface

Phone Enquiries In Your Veterinary Practice Digging Beneath The Surface V2
Posted in Client Service at 06 August, 2020

Every phone call is an opportunity - encouraging your team to go beyond the basics I was speaking with a client yesterday about Customer Service training for vet nurses and receptionists who regularly handle telephone enquiries. Their challenge was encou...

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Posted by Donna Robson, Director Waggy Dog Veterinary Sales & Marketing
 

"I wish I had done something sooner!" The many benefits of wheelchairs for pets

The Many Benefits Of Wheelchairs For Pets
Posted in Client Service at 09 July, 2020

Wheelchairs can provide pets with the ability to move again on their own steam, delivering a huge emotional boost and greatly improving the quality of both their & their owner's lives. "I wish I had done something sooner"...

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2 Comments   Posted by Gillian Shippen, Director Pets Need A Life Too
 

COVID-19 and the potential fallout of pet adoption

Covid 19 And The Potential Fallout Of Pet Adoption 1 Red
Posted in Client Service at 10 June, 2020

Booming pet adoption rates might be good news now, but what about in the longer term? Some say the increase in pet adoptions is the silver lining to COVID-19, but will the looming recession or a mass return to work signal bad news for pets?...

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Posted by Leanne Pilpott, Pet Professional
 

Tips for veterinary clients on how to successfully & happily live with an incontinent pet

Tips For Veterinary Clients To Successfully Happily Live With An Incontinent Pet 1
Posted in Client Service at 07 May, 2020

Over my years as a veterinary nurse, a very common issue for our clients with their pets (usually but not always, dogs) was incontinence, and not automatically related to age. It is a known, albeit not necessarily common, side effect of desexing in female...

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Posted by Gillian Shippen, Director Pets Need A Life Too
 

5 Proven steps to deal with the dreaded veterinary client complaint.

5 Proven Steps To Deal With The Dreaded Veterinary Client Complaint Red
Posted in Client Service at 16 April, 2020

Regardless of how well you conduct yourself and how thorough you are in your work, it's inevitable that you'll occasionally be on the receiving end of a client complaint. This will always suck. When someone criticises you it is very natural to feel a str...

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Posted by Dr Hubert Hiemstra, The Art of Veterinary Science Blog
 

Tips to cool down hot dogs and parched pets

Tips To Cool Down Hot Dogs And Parched Pets Red
Posted in Client Service at 18 December, 2019

As parts of the state rise above 40 degrees Celsius this week, RSPCA NSW is urging all pet owners to keep their pets cool, hydrated and safe. It is crucial to prepare your pet for the heat to avoid potential heat stress and fatalities this summer. So wha...

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Posted by RSPCA, New South Wales
 

The 4 Best Veterinary Client Communication Hacks

4 Best Veterinary Client Communication Hacks Red
Posted in Client Service at 07 November, 2019

You can spend a lifetime learning about communication. Countless books, online resources, coaches and entire university degrees are readily available to educate and inform. Unfortunately, most of us don't have spare lifetimes to commit to this, meaning th...

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Posted by Dr Hubert Hiemstra
 

Adopting a Rescue Pet: 8 tips to help your veterinary clients

Adopting A Rescue Pet 8 Tips To Help Your Veterinary Clients
Posted in Client Service at 31 October, 2019

Over the last decade, there has been an increase in the number of rescue pets that are re-homed or adopted. In fact, in 2017-2018 more than 95,000 rescue animals were re-claimed or re-homed. While 'rescue culture' is growing in popularity, pet professiona...

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Posted by Leanne Philpott, Pet Professional
 
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