make Vet Answers my homepage
 

Blog Category

 
1 2   Next >Show 10 20 50 100 Results

Having the conversation with your veterinary client: Pet cancer

Having The Conversation With Your Veterinary Client Pet Cancer
Posted in Client Service at 16 September, 2021

Sadly, it's not all that uncommon to hear of a much-loved family pet being diagnosed with cancer. In fact, when it comes to pet cancer stats, it is estimated that one in four dogs will develop cancer at some point during their lifetime....

> more

Posted by Leanne Pilpott, Pet Professional
 

The Top 5 Client Service Complaints In Veterinary Practice – And How To Prevent Them

The Top 5 Client Service Complaints In Veterinary Practice And How To Prevent Them 2
Posted in Client Service at 15 April, 2021

You'll never stop clients complaining but you can stop the same complaints from occurring time and time again. When I'm asked to deliver client service training to veterinary nurses, the first things I ask are 'Where do you think your service is lacking?...

> more

Posted by Donna Robson, Director Waggy Dog Marketing
 

Fear Free: When veterinary clients are talking about it, it's time to get on board

Fear Free When Your Clients Are Talking About It Its Time To Get On Board
Posted in Client Service at 31 March, 2021

It all started when.... As a child, I was a little different. I didn't play with dolls and I preferred to read, my favourites, of course, being James Herriot and similarly themed books. Or go outside and watch ants, butterflies, ladybugs, stink bugs, cat...

> more

2 Comments   Posted by Gillian Shippen, Nurse Manager & Director Pets Need A Life Too
 

Danger! Chocolate! Resources to share with veterinary clients over Easter

Danger Chocolate Resources To Share With Veterinary Clients Over Easter
Posted in Client Service at 25 March, 2021

Easter is a great time to connect with and educate your veterinary clients... Over the years I've collected some great resources to share on social media ......

> more

6 Comments   Posted by Judy Gillespie, Vetanswers
 

5 ways to help your veterinary clients prepare for pet loss

5 Ways To Help Your Veterinary Clients Prepare For Pet Loss
Posted in Client Service at 18 March, 2021

Helping your veterinary clients prepare for the loss of their pet can make saying goodbye a little easier For most people, losing a pet is incredibly painful. As pet professionals, if you can help your clients prepare for the loss of a pet,...

> more

Posted by Leanne Pilpott, Pet Professional
 

How will you celebrate Valentine's Day with your veterinary clients?

4
Posted in Client Service at 11 February, 2021

Valentine's Day is a great opportunity to connect with your veterinary clients. Even if you're not exactly what you would term a 'romantic', Valentine's Day offers a great opportunity to have some fun...

> more

Posted by Judy Gillespie, Vetanswers
 

Transparency builds trust in your veterinary practice

Transparency Builds Trust In Your Veterinary Practice 2020
Posted in Client Service at 05 November, 2020

Every time I see a negative comment from a pet owner about their veterinarian, my heart drops. I know that almost everyone who works in a veterinary practice is there for the right reasons. Whether it's for the pure love for animals, to be an advocate......

> more

Posted by Judy Gillespie, Vetanswers
 

7 Steps for the Perfect Veterinary Consult

7 Steps For The Perfect Veterinary Consult
Posted in Client Service at 29 October, 2020

Learning how to master your veterinary consult isn't just about getting more customers into the clinic it's about delivering better results for the pets already in your care. It can enable you to deliver complex medical information in a simple way, impro...

> more

Posted by Dr Claire Stevens, Global Vet Solutions
 

Handling Objections: What To Do When Your Veterinary Client Says "No"

Handling Objections What To Do When Your Veterinary Client Says No
Posted in Client Service at 24 September, 2020

Asking a client for money is one of the most difficult parts of our job in veterinary practice. It may feel insensitive to ask clients to spend money when they are concerned or distressed about their pet's well-being. It doesn't have to be this way! I ge...

> more

Posted by Donna Robson, Director Waggy Dog Veterinary Sales & Marketing
 

Euthanasia is NOT the only solution: Helping your clients to maintain their pets' mobility

Euthanasia Is Not The Only Solution
Posted in Client Service at 17 September, 2020

Many of your feline and canine patients are living longer lives, which also means your clients may be looking for solutions to help their pets maintain and improve their mobility throughout their senior years or even after surgery. The happiness of pets...

> more

Posted by Gillian Shippen, Director Pets Need A Life Too & HandicappedPets Australia
 

Abusive veterinary client? Tips on how to deal

Abusive Veterinary Client Tips On How To Deal 2
Posted in Client Service at 13 August, 2020

I have a love-hate relationship with the closed veterinary groups on social media. I get annoyed by the negativity and complaining that often creeps into posts, and the passive aggressive (and sometimes not so passive!) squabbles that pop up all too ofte...

> more

Posted by Dr Hubert Hiemstra
 

Phone enquiries in your veterinary practice - Digging beneath the surface

Phone Enquiries In Your Veterinary Practice Digging Beneath The Surface V2
Posted in Client Service at 06 August, 2020

Every phone call is an opportunity - encouraging your team to go beyond the basics I was speaking with a client yesterday about Customer Service training for vet nurses and receptionists who regularly handle telephone enquiries. Their challenge was encou...

> more

Posted by Donna Robson, Director Waggy Dog Veterinary Sales & Marketing
 

"I wish I had done something sooner!" The many benefits of wheelchairs for pets

The Many Benefits Of Wheelchairs For Pets
Posted in Client Service at 09 July, 2020

Wheelchairs can provide pets with the ability to move again on their own steam, delivering a huge emotional boost and greatly improving the quality of both their & their owner's lives. "I wish I had done something sooner"...

> more

2 Comments   Posted by Gillian Shippen, Director Pets Need A Life Too
 

COVID-19 and the potential fallout of pet adoption

Covid 19 And The Potential Fallout Of Pet Adoption 1 Red
Posted in Client Service at 10 June, 2020

Booming pet adoption rates might be good news now, but what about in the longer term? Some say the increase in pet adoptions is the silver lining to COVID-19, but will the looming recession or a mass return to work signal bad news for pets?...

> more

Posted by Leanne Pilpott, Pet Professional
 

Tips for veterinary clients on how to successfully & happily live with an incontinent pet

Tips For Veterinary Clients To Successfully Happily Live With An Incontinent Pet 1
Posted in Client Service at 07 May, 2020

Over my years as a veterinary nurse, a very common issue for our clients with their pets (usually but not always, dogs) was incontinence, and not automatically related to age. It is a known, albeit not necessarily common, side effect of desexing in female...

> more

Posted by Gillian Shippen, Director Pets Need A Life Too
 

5 Proven steps to deal with the dreaded veterinary client complaint.

5 Proven Steps To Deal With The Dreaded Veterinary Client Complaint Red
Posted in Client Service at 16 April, 2020

Regardless of how well you conduct yourself and how thorough you are in your work, it's inevitable that you'll occasionally be on the receiving end of a client complaint. This will always suck. When someone criticises you it is very natural to feel a str...

> more

Posted by Dr Hubert Hiemstra, The Art of Veterinary Science Blog
 

Tips to cool down hot dogs and parched pets

Tips To Cool Down Hot Dogs And Parched Pets Red
Posted in Client Service at 18 December, 2019

As parts of the state rise above 40 degrees Celsius this week, RSPCA NSW is urging all pet owners to keep their pets cool, hydrated and safe. It is crucial to prepare your pet for the heat to avoid potential heat stress and fatalities this summer. So wha...

> more

Posted by RSPCA, New South Wales
 

The 4 Best Veterinary Client Communication Hacks

4 Best Veterinary Client Communication Hacks Red
Posted in Client Service at 07 November, 2019

You can spend a lifetime learning about communication. Countless books, online resources, coaches and entire university degrees are readily available to educate and inform. Unfortunately, most of us don't have spare lifetimes to commit to this, meaning th...

> more

Posted by Dr Hubert Hiemstra
 

Adopting a Rescue Pet: 8 tips to help your veterinary clients

Adopting A Rescue Pet 8 Tips To Help Your Veterinary Clients
Posted in Client Service at 31 October, 2019

Over the last decade, there has been an increase in the number of rescue pets that are re-homed or adopted. In fact, in 2017-2018 more than 95,000 rescue animals were re-claimed or re-homed. While 'rescue culture' is growing in popularity, pet professiona...

> more

Posted by Leanne Philpott, Pet Professional
 

Pet Insurance - is it really worthy of a Shonky?

Pet Insurance Is It Really Worthy Of A Shonky Red
Posted in Client Service at 17 October, 2019

Every year, the independent, consumer advocacy group Choice announce their Shonky Awards - their annual awards that name and shame the shonkiest products and companies taking advantage of Australian consumers. This year Pet Insurance was named .......

> more

6 Comments   Posted by Judy Gillespie, Vetanswers
 

Pet Hazard Alert! Educating your veterinary clients on common household dangers

Pet Hazard Alert Educating Your Veterinary Clients On Common Household Dangers
Posted in Client Service at 12 September, 2019

You can help to keep your veterinary patients safe by educating pet owners on common household dangers. While pet owners might be aware that certain plants and foods pose a risk to animals, there are numerous other dangers around the home that might not b...

> more

Posted by Leanne Pilpott, Pet Professional Insurance
 

Anti-vaxxers impacting pet vaccination

Anti Vaxxers Impacting Pet Vaccination 1
Posted in Client Service at 25 July, 2019

The anti-vaccination movement is spilling into the animal world. An increasing number of pet owners are refusing to vaccinate their pets due to unfounded fears of canine autism along with other health concerns. Reports state that anti-vaxxers are making...

> more

Posted by Leanne Pilpott, Pet Professional
 

Top Tips for getting through communication barriers with your veterinary clients

Top Tips For Getting Through Communication Barriers With Your Veterinary Clients Red
Posted in Client Service at 18 July, 2019

We're all acutely aware of hot topics in our industry at the moment: Communication, Mindfulness, and Wellbeing. How many of us have engaged in practical training in these areas beyond reading magazine articles and hearing reference to them at conferences?...

> more

Posted by Dr Ilana Mendels, VetPrac
 

Tips on how to better connect & communicate with your veterinary patients

Tips On How To Better Connect Communicate With Your Veterinary Patients V2 Red
Posted in Client Service at 19 March, 2019

"Hmmm, how long has your dog had Pancreatitis?" were the words that flew out of my mouth. "Oh, is that what Fluffy has?" said the owner. "how do you know?" Indeed. How did I know? Because that is certainly what the blood tests later confirmed.......

> more

Posted by Dr Elaine Cebuliak, Animal Wellness
 

I'm struggling to keep up with social media, now we need a veterinary blog??!! :(

Im Struggling To Keep Up With Social Media Now We Need A Veterinary Blog V3 Red
Posted in Client Service at 07 March, 2019

I'm struggling to keep up with all the social media forums Facebook, Instagram, Linkedin etc, now you are suggesting we blog!!!?? :( This was a question I recently received from a member of our Community and I thought it would make a great blog post.....

> more

2 Comments   Posted by Judy Gillespie, Vetanswers
 

Do Vets Lack Empathy?

2019 Do Vets Lack Empathy
Posted in Client Service at 07 February, 2019

A few years ago I bought a motorbike. I'd never been much of a petrolhead, but I was approaching 40, so It was a 1975 Honda XL 350, with style and character in spades, but it ran a bit rough, so I took it to a mechanic who specialises in old bikes for a...

> more

4 Comments   Posted by Dr Hubert Hiemstra
 

Spring has sprung! Time to connect with your veterinary clients

Spring Has Sprung Time To Connect With Your Veterinary Clients
Posted in Client Service at 06 September, 2018

Spring has sprung! And it offers another great opportunity to connect with your veterinary clients If you're looking for some new ideas to brighten up your website, social media or website, then the change of season is a great place to start ......

> more

Posted by Judy Gillespie, Vetanswers
 

Ever had a colleague trash talk a veterinary client?

Ever Had A Colleague Trash Talk A Veterinary Client
Posted in Client Service at 30 August, 2018

Have you ever worked in a setting where staff would act one way towards clients, yet bag them out as soon as they leave? Telling them one thing to their face: "you're doing your best for Fluffy", but turning around and telling colleagues something differe...

> more

Posted by VetPrac
 

Pizza punch cards & your veterinary practice culture & vision

Pizza Punch Cards Your Veterinary Practice 2
Posted in Client Service at 27 May, 2018

One night I went to pick up a pizza. I have a pizza punch card you know, so many punches, you get one free. This card had some spots for punching when you get a small pizza. I ordered a large pizza, so I asked the girl to punch my card and she did.......

> more

Posted by Dr Diederik Gelderman, Turbo Charge Your Practice
 

Why you can't afford NOT to consider Pet Care Subscriptions (Plans) for your veterinary practice

Knose Everyday Pet Care Blog 1
Posted in Client Service at 15 March, 2018

Interested in finding out more about pet care subscriptions? In this quick 2 minute video, Tiaan Dreyer, CEO at Knose Everyday Pet Care explains why you should consider introducing pet care subscriptions (or plans) sooner rather than later.......

> more

Posted by Tiaan Dreyer CEO Knose Everyday Pet Care
 

Visible Hands Create Trust with Your Veterinary Clients

Visible Hands Create Trust With Your Veterinary Clients
Posted in Client Service at 31 August, 2017

Creating trust is important for veterinary clients - especially so with new clients When you meet someone for the first time (face-to-face, one-on-one meeting, when you walk into a room, on-stage, on Skype, etc.) would you like to create instant trust, r...

> more

Posted by Dr Diederik Gelderman
 

Ten tried and tested methods to successfully integrate veterinary acupuncture into your practice

Ten ideas to successfully integrate veterinary acupuncture into your practice
Posted in Client Service at 24 August, 2017

It can be difficult to integrate new treatment options into your veterinary practice not to mention when they involve sticking needles in your patients to make them feel better! Fortunately I've come up with a list of tried and tested methods that help t...

> more

Posted by Dr Belinda Parsons, Board Member ACVA
 

DIY Enrichment Ideas for Dogs

Diy Enrichment Ideas For Dogs 10a 1
Posted in Client Service at 24 August, 2017

It's so exciting to see that pet enrichment is finally becoming the flavour of the month! So many pet people are now embracing the movement of providing behaviour enrichment for their pets....

> more

Posted by Gillian Shippen, Pets Need A Life Too
 

How Can Pet Insurance Help Us Grow Our Veterinary Business?

How Can Pet Insurance Help Us To Grow Our Veterinary Business
Posted in Client Service at 14 June, 2017

Research among pet owners by the North American Pet Health Insurance Association indicated that 50% more would purchase pet health insurance if their veterinary practice actively recommended it. You know the story. A new client walks in your doors with a...

> more

Posted by Dr Deborah Shores, veterinarian & Guest Blogger for 'Top 10 Pet Insurance'
 

Why you need to treat the pet AND the people in your veterinary practice

You Need To Treat The Pet And The People
Posted in Client Service at 20 April, 2017

Does top quality veterinary care equal top quality service to your clients? We all love to receive good service and most of us are happy to pay for good service. But what is good service? Is providing the very best veterinary care good service?...

> more

4 Comments   Posted by Judy Gillespie, Vetanswers
 

The key to delivering excellent customer service in your veterinary practice

The Key To Delivering Excellent Customer Service In Your Veterinary Practice
Posted in Client Service at 06 April, 2017

How true is the saying that 'you never get a second chance at making a first impression' Veterinary receptionists are the frontline troops of the veterinary practice. They are seen as, and are responsible for, the image that your practice portrays to cur...

> more

Posted by Deb Render, CCG
 

Publishing veterinary facts might be more popular than you think

Publishing Veterinary Facts Might Be More Popular Than You Think V2
Posted in Client Service at 10 November, 2016

Sometimes it may seem that I go on (and on, and on ) about the importance of writing veterinary blog posts but there is a reason. Sure, from a business perspective, writing blog posts is great for driving traffic to your website but there's more.....

> more

4 Comments   Posted by Judy Gillespie interviewing Dr Andrew Spanner, Walkerville Vet
 

"I want to be a veterinarian, they rake it in!"

I Want To Be A Veterinarian They Rake It In
Posted in Client Service at 19 October, 2016

It's not the first time I've been in a social setting with non vet industry folk and heard "I want to be a vet, they rake it in! I spent $600 there last week!". When it happened for the third time this week I took my normal stance and asked .......

> more

Posted by Roxy Krueger, Sales Manager, VetShare
 

Sensory Gardens - another great pet environmental enrichment idea

Sensory Gardens Another Great Pet Environmental Enrichment Idea Vetanswers Blog Post
Posted in Client Service at 08 September, 2016

Sensory gardens are a great way to de-stress your dog (& cat!). They've become quite popular in overseas pet shelters as a way to help de-stress the dogs in their care and the idea is now starting to spark interest here in Australia........

> more

5 Comments   Posted by Gillian Shippen, Nurse Manager & Director Pets Need A Life Too
 

Can you handle the truth about your veterinary practice? Benefits of mystery shopping.

Can You Handle The Truth About Your Veterinary Practice Benefits Of Mystery Shopping
Posted in Client Service at 10 August, 2016

Most business owners and managers are well aware that the telephone is an essential tool in the quest to gain and retain clients. New clients will assess your website first, and then call you to make an enquiry. What message are you sending on the phone...

> more

2 Comments   Posted by Sue Crampton, CCG
 

Want to educate, add value & bond with your veterinary clients?

Delight Your Clients Blog 1
Posted in Client Service at 05 July, 2016

Sometimes what we want or need may be right in front of us - we just don't always know where to look! We all know the importance of educating, entertaining, adding value and ulimately bonding with your veterinary clients. And there are many ways...

> more

2 Comments   Posted by Judy Gillespie, Vetanswers
 

Wellness Plans in your veterinary practice - the OTHER side of the coin

Wellness Plans The Other Side Of The Coin 1
Posted in Client Service at 15 June, 2016

The Veterinary world is being inundated with conversations about Wellness Plans everywhere; the internet, Facebook, print magazine, on-line magazines and at conferences and other CE events. Everywhere I go I'm asked "Help me implement a wellness plan?"......

> more

2 Comments   Posted by Dr Diederik Gelderman, Turbo Charge Your Veterinary Practice
 

Do your veterinary clients trust you enough?

Trust Value Respect
Posted in Client Service at 15 June, 2016

If you want clients (and society) to willingly accept your recommendations and comfortably accept a pricing structure that allows you and your team to be fairly compensated for your skill and expertise then I believe it comes down to three important thing...

> more

Posted by Judy Gillespie, Vetanswers
 

When talking price with your veterinary clients makes you feel uncomfortable

When Talking Price With Your Veterinary Clients Makes You Feel Uncomfortable
Posted in Client Service at 09 June, 2016

Money can be a taboo subject for some of us. We don't like it, haven't had a positive upbringing with it and certainly don't feel comfortable discussing it with customers. Trouble is it is part of the matrix that makes up the businesses which employ us.....

> more

Posted by Roxy Krueger, Sales Manager, VetShare
 

Once upon a time.... Except this is real life!

Good service, bad service - Your choice
Posted in Client Service at 04 June, 2016

The following is a story of two veterinary practices, in the same neighbourhood, offering similar services but with two very different client service outcomes.... This is a true story....only the names have been change to protect the.......

> more

6 Comments   Posted by Judy Gillespie, Vetanswers
 

The Value of Wellness Plans - from a veterinary client's perspective

Wellness Plans From A Veterinary Clients Perpective
Posted in Client Service at 26 May, 2016

So I took Nina to our veterinary practice today for her annual vaccination and check up...... Having two relatively healthy dogs' means that I don't visit the vet that often especially with Nina. Guess what I came home with? A Wellness Plan!...

> more

2 Comments   Posted by Judy Gillespie, Vetanswers
 

Would you like to educate more veterinary clients with just ONE story? YOUR story?

Vettalk Tv Is This The Most Spoilt Bird In Au
Posted in Client Service at 21 April, 2016

On any given day you might use a past example of a case or the successful treatment of a problem to help educate one or more clients. We&d like to help you maximise the number of clients and potential clients your experience/story can help by including i...

> more

Posted by Brian & Kaye, VETtalk Video & Podcasts
 

You never know who your next veterinary client could be disguised as!

You Never Know Who Your Next Veterinary Client Could Be Disguised As 1
Posted in Client Service at 21 April, 2016

You never know when that chance encounter could turn a stranger into a lifelong client for your veterinary practice. I was recently waiting at the counter of my local bakery for my bread to be sliced when a lady dashed up to the counter and said breathles...

> more

Posted by Judy Gillespie, Vetanswers
 

VETtalk.biz Podcast #7 - Treating your veterinary client's 'pain'

Business Channel 640x640 V2
Posted in Client Service at 07 April, 2016

VETTalk Biz Podcast #7 featuring Steve Jensen, National Sales Academy It's not about selling, it's about treating your client's pain Are some people more suited to being in business than others? There are some who are in business that probably shouldn't...

> more

Posted by Featuring Steve Jensen, National Sales Academy
 

Dangerous Toys for Pets

Dangerous Toys For Pets
Posted in Client Service at 09 March, 2016

As you know, not all pet toys are equal - in fact some are just dangerous. Dr Alex Hynes explains which toys are best and which should be avoided. We adore our furry friends and want to give them treats and toys to keep them happy and occupied. However......

> more

Posted by Dr Alex Hynes, BVSc (Hons) MVS MANZCVS (Emergency and Critical Care), Director, AES
 
1 2   Next >Show 10 20 50 100 Results

Blog Categories

 

Recent Blog Entries

 
 
follow us on twitter