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5 Proven steps to deal with the dreaded veterinary client complaint.

5 Proven Steps To Deal With The Dreaded Veterinary Client Complaint Red
Posted in Client Service at 16 April, 2020

Regardless of how well you conduct yourself and how thorough you are in your work, it's inevitable that you'll occasionally be on the receiving end of a client complaint. This will always suck. When someone criticises you it is very natural to feel a str...

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Posted by Dr Hubert Hiemstra, The Art of Veterinary Science Blog
 

Tips to cool down hot dogs and parched pets

Tips To Cool Down Hot Dogs And Parched Pets Red
Posted in Client Service at 18 December, 2019

As parts of the state rise above 40 degrees Celsius this week, RSPCA NSW is urging all pet owners to keep their pets cool, hydrated and safe. It is crucial to prepare your pet for the heat to avoid potential heat stress and fatalities this summer. So wha...

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Posted by RSPCA, New South Wales
 

The 4 Best Veterinary Client Communication Hacks

4 Best Veterinary Client Communication Hacks Red
Posted in Client Service at 07 November, 2019

You can spend a lifetime learning about communication. Countless books, online resources, coaches and entire university degrees are readily available to educate and inform. Unfortunately, most of us don't have spare lifetimes to commit to this, meaning th...

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Posted by Dr Hubert Hiemstra
 

Adopting a Rescue Pet: 8 tips to help your veterinary clients

Adopting A Rescue Pet 8 Tips To Help Your Veterinary Clients
Posted in Client Service at 31 October, 2019

Over the last decade, there has been an increase in the number of rescue pets that are re-homed or adopted. In fact, in 2017-2018 more than 95,000 rescue animals were re-claimed or re-homed. While 'rescue culture' is growing in popularity, pet professiona...

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Posted by Leanne Philpott, Pet Professional
 

Pet Insurance - is it really worthy of a Shonky?

Pet Insurance Is It Really Worthy Of A Shonky Red
Posted in Client Service at 17 October, 2019

Every year, the independent, consumer advocacy group Choice announce their Shonky Awards - their annual awards that name and shame the shonkiest products and companies taking advantage of Australian consumers. This year Pet Insurance was named .......

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6 Comments   Posted by Judy Gillespie, Vetanswers
 
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