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Yes..the Little Things DO Matter in your Veterinary Practice

Vetanswers Blog Yes The Little Things Do Matter In Your Veterinary Practice V2
Posted in Client Service at 02 March, 2016

Think your veterinary clients won't notice the 'little' things and as long as you practice great veterinary medicine you'll be right? Wrong! On an interstate trip many years ago, the passenger next to me made an unforgettable statement........

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Posted by Dr Diederik Gelderman, Turbo Charge Your Veterinary Practice
 

It's time to take on Dr Google with expert veterinary advice and resources

Posted in Client Service at 10 September, 2015

My favourite line for the week: "Even after 17 years, Google University still unable to achieve accreditation by the American Veterinary Medical Association. The public remains stunned." Awesome! It's the opening line from a blog post written by ......

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2 Comments   Posted by Judy Gillespie, Vetanswers
 

It's not just 'selling'...you're educating your veterinary clients

Youre Not Selling Youre Educating Your Clients V2
Posted in Client Service at 23 July, 2015

The majority of veterinarians and veterinary nurses don't like to be thought of as salespeople. However, veterinary clinics are a business, and businesses must make money in order to operate. It may help to think of ourselves as educating our clients......

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Posted by Deb Render, CCG/Provet
 

Understanding your veterinary clients

Put Yourself In Your Clients Shoes
Posted in Client Service at 09 July, 2015

Understanding our clients perceptions and expectations as they relate to customer service is vital. What do they think of us, the care their pet receives and the customer service we deliver? How do we uncover the expectations they have of us? .......

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Posted by Deb Render, CCG/Provet
 

Working with Difficult Clients in your Veterinary Practice

Working With Difficult Clients In Your Veterinary Practice V2
Posted in Client Service at 18 June, 2015

Demonstrating care and educating our veterinary clients is usually a rewarding experience but every so often situations can go wrong. Learning to manage the experience of a difficult client is not easy and there is not one single technique that will work...

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Posted by Deb Render, CCG/Provet
 
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