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Do you speak body language in your veterinary practice?

Posted in Guest Blogger @ Sep 25th 2014 - By Dr Diederik Gelderman, Turbo Charge Your Veterinary Practice
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We conclude our Guest Blog series from Dr Diederik Gelderman: Take Back Your Life in 7 Steps with Step 7: Human Lie Detector

So what is Body Language & how can it help you personally & professionally?

Body language is the unspoken or non-verbal mode of communication that we use in every single aspect of our interactions with another person. If you listen closely, it tells you what the other person thinks and feels in response to your words or actions. Body language involves gestures, mannerisms, and other physical signs.

Did you know that 60% to 80% of the messages that you convey to other people are transmitted through your body language? Verbal communication accounts for only 7% to 10% of your communication! The ability to read other people's minds through their body language--and to use body language in a positive way--separates the men from the boys and the women from the girls.

How Do We Use Body Language?

Actions speak louder than words, and body language is the literal translation of that old saying.

Take this quick quiz to see how adept you are at listening to what a body is really telling you. 

What do these physical signs mean?

Match the physical movement to the letter that represents the intent or meaning attached to it. One physical sign may have more than one meaning. A key is included at the end of this newsletter.

1.    Head inclines forward signifies: 

2.    Hands placed behind the back signifies:

3.    Palm under chin, one or two fingers pointed up signifies:

4.    Legs spread while sitting signifies:

5.    Rubbing back of neck signifies:

6.    Hands on hips, legs spread apart while standing signifies:

7.    Eyes opening wider signifies:

8.    Palm under chin, staring blankly signifies:

9.    Rubbing palms together signifies:

10.  Clenched fists signifies:

11.  Tapping hands or feet signifies:

12.  Biting nails signifies:

That the person is:

A. Bored

B. Angry

C. Interested

D. Insecure

E. Receptive

F. Going to take action

G. Dominant

H. Thinking, probably judging

I. Thinking, probably worried

J. Frustrated

K. Nervous

L. Excited

(See the end of the post for the answers)

Understanding Body Lanuguage - helps you personally & professionally 

This information is so practical for you in all aspects of your life – personally and professionally.

This post is about human lie detection and human body language and it’s not about making you an expert in this topic – but to open up your awareness of the potential that exists here.

Why is Non-Verbal Communication Important?

The first thing that I want to discuss is why non-verbal behaviour or non-verbal communication is important.

Here’s a fascinating study and it’s one of my favourites.  Students were asked to watch silent videos of teachers teaching a class and then rate or rank those teachers.

The students watched a video for around 4 to 5 minutes of the teachers and were then asked to rate their ability to teach.

Now these were silent videos, so all that the students could see and rate was the teacher’s facial expressions and body language.

What was amazing was that when they compared the ratings of the students watching the silent videos with ratings given by ‘live’ students that the teacher had been teaching for a whole semester..... The ratings and the grade matched up.

So for example, a teacher who had received 4’s and 5’s from their ‘live’ students after a semester long class received the same rating from people who watched a silent video of them for about five minutes.

This was a really interesting and momentous piece of research in the non-verbal arena because what researchers realized was that words don’t matter nearly as much as we they think they do.

The power of what you do versus what you say

When a teacher is preparing for a class, they put all their energy and effort into organizing WHAT they are going to say, they very rarely think about HOW they are going to say it.

When dealing with clients – are you perhaps the same? Do you pay attention, more attention even, to HOW you say it than to WHAT you are saying?

I’d guess not….

How you say something is actually more important – people’s first impression of just your body language is very important and very accurate for people who may not even really ‘listen’ to your words.

Another very famous study done by Doctor Moravian determined that:

  • 7% of our communication comes from verbal content
  • 55% is from our face and our body, and
  • 38% is from our voice tone.

When I saw these numbers I was pretty flabbergasted.

When you go to an interview or when you’re preparing a presentation or when you’re meeting with a client, do you think about what are you going to say? Of course you do and probably in a great amount of depth and detail.

However - we rarely think about how we want to say it, the specific methodology of the delivery and/or how you want to non-verbally emphasize your points.

And for those of you who do a lot of communicating via the phone, for example receptionists who talk to clients over the phone for much of the day, the power of voice tone is hugely important!

To learn more about Body Language as well as how to become a human lie detector and it’s practical importance for you and your workplace Team, join us on the webinar - see more.

Answers to Body Language Quiz

1.    C

2.    I

3.    H

4.    E or G

5.    J

6.    F

7.    C

8.    A

9.    L

10.  B

11.  B or K

12.  D

 

Guest blogger, Dr. Gelderman is a certified NLP Master Practitioner and Trainer. He began coaching veterinary professionals with his Turbo Charge Your Veterinary Practice seminar, in 2004, to a small group of associates. In 2009, the seminars expanding internationally to Hong Kong, NZ, Europe and the US.

Dr. Gelderman has coached and consulted with more than 350 Small to Medium Enterprises in a diverse range of industries. For more information visit 'Turbo Charge Your Practice'.

If you would like to 'Take Back Your Life' then check out Dr Gelderman's NEW 7 part webinar series

Click here for more information

Purchase the ENTIRE 7 part webinar series OR individual webinars - the choice is yours!  

 

 

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