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Yes - You ARE Normal.....

Posted in Guest Blogger @ Jun 26th 2012 11:33am - By Diederik Gelderman from Turbo Charge Your Practice

As I travel around and see practices all through Australia, I am commonly asked these questions…

Is it normal;

  • To have staff meetings that seem not to achieve anything and which are a waste of time?
  • To find it hard to gain, attract and keep good staff?
  • To find staff that you can delegate to and trust that things will get done?
  • To rush from putting out one fire to another?
  • To feel that (to some degree) my life is out of control?
  • To have the practice interfering with my family and my home life?
  • To have an unbalanced work-life balance?

Yep - I assure you that if you have these feelings as an Owner or as a Practice Manager, that you are TOTALLY NORMAL.

What is NOT NORMAL is to have these thoughts go through your head more than occasionally. If these or similar thoughts dominate your day or your week then you need to take action.

Here are some quick and simple tips to help you out…

Hire For Attitude & Train for Skills

Most of us hire for skills. Skills can always be taught. Use a series of hiring ‘profile’ questions to ensure that the new hire has the personality and attitudinal qualities that fit perfectly with your practice culture. Send me an email on and I can send you an example.

Doing this will ensure a good team fit as well as ensuring that you have the right person to delegate to (after some training). 

Learn To Distinguish Between Important And Urgent

Important tasks are the ones that will further and improve your practice for your patients, your clients, your Team and yourself.

It means working ON the practice rather than just IN it.

Urgent tasks are the day to day ‘fires’ that get in the road of you paying due attention to the ‘Important’ tasks.

Learn to put DEDICATED aside time to work on the IMPORTANT tasks.

Remember – the urgent ones will always get done anyway (that’s their nature).

Focus Your Staff Meetings

Regular staff meetings are one of the keys that distinguish the super-successful practices from those that aren’t.

  • Hold them regularly;
  • Have an agenda;
  • Produce minutes;
  • Set aside 1/3 of the time for house-keeping, 1/3 for training and 1/3 for ‘business development’;
  • Learn how to run the meetings and manage the attendees (even the potentially disruptive ones) so that everyone enjoys coming, finds the time a worthwhile investment, looks forward to the next one and that the meeting is successful and productive for everyone.

That’s been a very quick overview of some common practice problems and their solutions.

If you’d like to immerse yourself in a workshop that will address these and other common practice challenges and problems then click here to learn more…  

Earn What You Deserve & Get Your Work/Life Balance Back On Track - "Work/Life Balance Workshop"


Guest blogger, Dr. Gelderman is a certified NLP Master Practitioner and Trainer. He began coaching veterinary professionals with his Turbo Charge Your Veterinary Practice seminar, in 2004, to a small group of associates.  In 2009, the seminars expanding internationally to Hong Kong, NZ, Europe and the US.

Dr. Gelderman has coached and consulted with more than 350 Small to Medium Enterprises in a diverse range of industries.  For more information visit 'Turbo Charge Your Practice'


Register for the workshop and send me an email ( saying that you’re a Vetanswers member and you can bring along someone else from your practice as MY GUEST.

I’d suggest  bringing along your practice manager or partner.

(Thanks Diederik for such an amazing offer - Judy)




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