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5 Proven steps to deal with the dreaded veterinary client complaint.

5 Proven Steps To Deal With The Dreaded Veterinary Client Complaint Red
Posted in Client Service at 16 April, 2020

Regardless of how well you conduct yourself and how thorough you are in your work, it's inevitable that you'll occasionally be on the receiving end of a client complaint. This will always suck. When someone criticises you it is very natural to feel a str...

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Posted by Dr Hubert Hiemstra, The Art of Veterinary Science Blog

Helping a client cope with the loss of a pet

Helping A Veterinary Client Cope With The Loss Of A Pet
Posted in Guest Blogger at 26 February, 2020

Vets tend to provide care throughout a pet's entire life from the first puppy health check right through to the animal's final days of life. However, all pet professionals can play a valuable role in helping their clients deal with the loss of a pet. Wit...

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Posted by Leanne Pilpott, Pet Professional

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