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The Top 5 Client Service Complaints In Veterinary Practice – And How To Prevent Them

The Top 5 Client Service Complaints In Veterinary Practice And How To Prevent Them 2
Posted in Client Service at 15 April, 2021

You'll never stop clients complaining but you can stop the same complaints from occurring time and time again. When I'm asked to deliver client service training to veterinary nurses, the first things I ask are 'Where do you think your service is lacking?...

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Posted by Donna Robson, Director Waggy Dog Marketing
 

Fear Free: When veterinary clients are talking about it, it's time to get on board

Fear Free When Your Clients Are Talking About It Its Time To Get On Board
Posted in Client Service at 31 March, 2021

It all started when.... As a child, I was a little different. I didn't play with dolls and I preferred to read, my favourites, of course, being James Herriot and similarly themed books. Or go outside and watch ants, butterflies, ladybugs, stink bugs, cat...

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2 Comments   Posted by Gillian Shippen, Nurse Manager & Director Pets Need A Life Too
 

Transparency builds trust in your veterinary practice

Transparency Builds Trust In Your Veterinary Practice 2020
Posted in Client Service at 05 November, 2020

Every time I see a negative comment from a pet owner about their veterinarian, my heart drops. I know that almost everyone who works in a veterinary practice is there for the right reasons. Whether it's for the pure love for animals, to be an advocate......

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Posted by Judy Gillespie, Vetanswers
 

"I wish I had done something sooner!" The many benefits of wheelchairs for pets

The Many Benefits Of Wheelchairs For Pets
Posted in Client Service at 09 July, 2020

Wheelchairs can provide pets with the ability to move again on their own steam, delivering a huge emotional boost and greatly improving the quality of both their & their owner's lives. "I wish I had done something sooner"...

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Posted by Gillian Shippen, Director Pets Need A Life Too
 

5 Commonly held beliefs in veterinary science that don’t do us any good – Part 1

5 Commonly Held Beliefs In Veterinary Science That Dont Do Us Any Good Part 1 2
Posted in Our Community at 11 June, 2020

At work, as in life, what we think largely determines how we feel, and how we feel becomes how we act and interact. Through our actions and interactions we put out a certain energy into the world that those around us will absorb and radiate it back to us...

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Posted by Dr Hubert Hiemstra
 
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