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Do Vets Lack Empathy?

2019 Do Vets Lack Empathy
Posted in Client Service at 07 February, 2019

A few years ago I bought a motorbike. I'd never been much of a petrolhead, but I was approaching 40, so It was a 1975 Honda XL 350, with style and character in spades, but it ran a bit rough, so I took it to a mechanic who specialises in old bikes for a...

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4 Comments   Posted by Dr Hubert Hiemstra
 

How to simplify your veterinary writing to suit clients & the public

How To Simplify Your Veterinary Writing To Suit Clients And The Public
Posted in Client Service at 14 November, 2018

Quite often when I read veterinary posts, I ask myself, "How much of this post will the public understand?" As well as being a veterinarian, I am a medical writer. I am passionate about communicating health and medical information with the public.......

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Posted by Dr Meredith Crowhurst
 

Hate performance reviews? What about using The Stay Interview with your veterinary team?

Hate Performance Reviews What About Using The Stay Interview Instead
Posted in Management at 01 November, 2018

Let's be honest - NO one really enjoys performance reviews but what if there was a better way to improve engagement and reduce turnover? We all know the dearth of good staff lately and so it's more important than ever to retain excellent team members...

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Posted by Dr Diederik Gelderman, Turbo Charge Your Practice
 

Sow's Ear to Silk Purse Episode 4: Welcoming change for both your veterinary team & clients!

Sows Ear To Silk Purse Episode 4 Accepting Change 4
Posted in Sows Ear to Silk Purse Challenge at 18 October, 2018

With overall growth at Highlands Veterinary Hospital, sitting at 45% (& 76% in September!) I had some questions to ask Dr Diederik Gelderman about how such massive change had been accepted by existing staff (& clients!) and what he felt were the key compo...

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2 Comments   Posted by Dr Diederik Gelderman, Turbo Charge Your Practice
 

10 things to say (& 10 not to say) to a friend suffering mental health problems

10 Things To Say And 10 Things Not To Say To A Friend Suffering Mental Health Problems
Posted in 1. Mental health resources at 05 October, 2018

You may have a friend, family member or veterinary colleague suffering from mental health issues. But knowing what to say to offer help and support can be a challenge. You don&t want to say the wrong thing or something that may make them feel even worse....

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Posted by Rosie Overfield
 
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