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How we successfully manage after-hours calls in our veterinary clinic

How We Successfully Manage After Hours Calls In Our Veterinary Clinic
Posted in Operations at 18 November, 2021

One of our recent after-hour emergencies involved this beautiful girl Molly, who chased a roo into a dam and the roo cut into her thoracic cavity with its back foot. My Nurse and I were able to save her which was amazing and why we offer an after-hours se...

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Posted by Dr Jocelyn Birch Baker, Practice Owner & Director Smooth Operating Vets
 

3 Things I bet you didn't know about....B.Braun Australia

3 Things I Bet You Didnt Know About
Posted in 3 Things I bet you didn't know at 09 September, 2021

B. Braun Australia has been supplying the animal health community for 100 years and are dedicated to improving processes within your clinic. They are the absolute experts at what their name suggests... sharing expertise! Find out what makes them different...

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Posted by Peter Darge, Business Unit Manager, B. Braun Australia
 

4 Reasons why Vettr is a better veterinary buying group

4 Reasons Why Vettr Is A Better Veterinary Buying Group
Posted in Management at 21 August, 2021

Vettr is a veterinary buying group with a difference! You may have known them as Veterinary Growth Partners but they've recently re-branded which gave them the opportunity to reflect and focus on what they believed their members and the veterinary industr...

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Posted by Dr David Butchart, Director Vettr
 

What Every Veterinary Professional Should Know About Business Insurance

What Every Veterinary Professional Should Know About Business Insurance
Posted in Management at 12 August, 2021

Like any business, there are risks that come with jobs in the veterinary industry. As a veterinary professional, you work closely with your clients' beloved animal friends. You're the expert when it comes to keeping their pets healthy and cared for. ca...

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Posted by Jane Mason, BizCover for Pet Professional
 

How the 80/20 principle can free up your veterinary life

How The 8020 Principle Can Free Up Your Veterinary Life
Posted in Management at 12 August, 2021

Do you want the secret to simplifying your life and achieving more of the stuff you like to do? Then learn to see life wearing 80/20 glasses. What do I mean? For some reason, the world seems to exist around the 80/20 principle (Pareto's principle)...

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Posted by The Vet Business Accelerator Team
 

5 Tips for Working with Your Insurance Company After a Disaster in Your Veterinary Business

5 Tips For Working With Your Insurance Company After A Disaster In Your Veterinary Business
Posted in Operations at 22 July, 2021

Anything can happen when you manage or own a veterinary business. Thankfully, business insurance provides important protections for when things go wrong. Whether it's a pet owner slipping and falling in your clinic, a dog owner saying you gave them bad...

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Posted by Jane Mason, BizCover
 

3 Things I bet you didn't know about....Vet Business Accelerator

3 Things I Bet You Didnt Know About
Posted in 3 Things I bet you didn't know at 24 June, 2021

Vet Business Accelerator...Helping veterinary practice owners create amazing businesses, with amazing teams, with amazing profit and with amazing work-life balance. What are the absolute experts at? What makes them different? And how can they help you?...

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Posted by Dr Sam Bowden, Director Vet Business Accelerator
 

This simple resource will change everything in your veterinary business!

This Simple Resource Will Change Everything In Your Veterinary Business V2
Posted in Management at 17 June, 2021

Have you heard about Veterinary Business Academy (VBA) I don't really talk about VBA that much and so I know a lot of people don't really know what it is, so I thought I should explain VBA is not a program, course, or even a traditional mastermind.......

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Posted by Dr Diederik Gelderman, Turbo Charge Your Practice & Veterinary Business Academy
 

Public Liability vs. Professional Indemnity: What’s the difference?

Public Liability Vs
Posted in Management at 29 April, 2021

There's a learning curve when you start any new business and working as a pet professional is no different. One area where small business owners often get confused is buying insurance. As a pet professional, you probably understand that insurance helps p...

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Posted by Liz Walden, Director Pet Professional
 

Fear Free: When veterinary clients are talking about it, it's time to get on board

Fear Free When Your Clients Are Talking About It Its Time To Get On Board
Posted in Client Service at 31 March, 2021

It all started when.... As a child, I was a little different. I didn't play with dolls and I preferred to read, my favourites, of course, being James Herriot and similarly themed books. Or go outside and watch ants, butterflies, ladybugs, stink bugs, cat...

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2 Comments   Posted by Gillian Shippen, Nurse Manager & Director Pets Need A Life Too
 

The person behind the business - Janelle Beavan, Astute Veterinary Solutions

The Person Behind The Business Astute Veterinary Solutions
Posted in The Person Behind the Business.. at 25 March, 2021

Astute Veterinary Solutions is a veterinary consulting business created to help bridge the gap between technology, business operations and employees. I asked the founder of Astute Veterinary Solutions, Janelle Beavan, a few questions about how and why she...

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Posted by Janelle Beaven, Director, Astute Veterinary Solutions
 

Focus on improvement in your veterinary clinic AND get your team on board without the overwhelm

Focus On Improvement In Your Veterinary Clinic And Get Your Team Onboard V2
Posted in Guest Blogger at 17 March, 2021

I get it. As a manager or veterinary practice owner your days are busy: the phone doesn't stop ringing, you may be seeing patients and there is always the need for problem solving on the fly. You are also probably the IT department, the HR department, th...

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Posted by Dr Mark Matthews, Owner Kew Vet & Cattery Group & AVA VBG Veterinary Business of the Year 2020
 

3 Things I bet you didn't know about... Pet Professional Insurance

3 Things I Bet You Didnt Know About
Posted in 3 Things I bet you didn't know at 15 March, 2021

Pet Professional offers business insurance for all pet professionals with Best Price Promise! Professional indemnity, public liability, business insurance, management liability, personal accident. 1. They are absolute experts at... providing...

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Posted by Liz Walden, Pet Professionals
 

Practice Management Software - does it support or hinder the high standard of care you deliver?

Pm Software Does It Support Or Hinder The High Standard Of Care You Deliver
Posted in Guest Blogger at 11 February, 2021

Think about this: Is your Practice Management Software (PMS) supporting the consistent, high standard of care you aim to deliver to your patients & clients? Or do you believe that your standards of care and your PMS are two different areas? Have we got y...

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Posted by Janelle Beaven, Director, Astute Veterinary Solutions
 

Warning! Be alert for the dreaded ‘End of Year Fatigue Syndrome’ in your veterinary team

2020 Warning Be Alert For The Dreaded End Of Year Fatigue Syndrome In Your Veterinary Team 2
Posted in Our Community at 26 November, 2020

Have you noticed any signs of fatigue, grumpiness, stress or a strange wild-eyed look in the eyes of any of your staff? If the staff in question also have children then they may already be suffering from the dreaded 'end of year fatigue syndrome'...

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1 Comments   Posted by Judy Gillespie, Vetanswers
 

3 Reasons Why You Can't Find a New Associate for your Veterinary Practice (& What to Do)

The Basics 3 Reasons Why You Cant Find Anew Associate For Your Vet Practice V2
Posted in Management at 17 September, 2020

Hiring for your veterinary practice isn't easy. You wouldn't be reading this if you didn't already know that. I like the quote from Howard Schultz, Seattle Sonics owner and former Starbucks CEO: "Hiring people is an art, not a science, and resumes c...

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Posted by Dr Karen Bolton, The Business Vet
 

Your brand is your unspoken promise to veterinary clients

Your Brand Is Your Unspoken Promise To Your Clients
Posted in Management at 23 July, 2020

What is your veterinary practice brand? First up, let's talk about what your brand ISN'T. It's not your logo, nor is it the services and products that you offer, or your marketing campaign. Your brand is special Your brand is much more special.......

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Posted by Judy Gillespie, Vetanswers
 

Success In Veterinary Business: Are You Inviting The Magic?

Success In Veterinary Business Are You Inviting The Magic
Posted in Management at 25 June, 2020

When you allow 'magic' to happen in your veterinary practice, it can become a regular occurrence! Isn't the universe awesome?! I love it when you come up against a challenge or problem in your business and then bam! All of a sudden, as if from nowhere......

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Posted by Dr Diederik Gelderman, Turbo Charge Your Practice
 

5 Commonly held beliefs in veterinary science that don’t do us any good – Part 1

5 Commonly Held Beliefs In Veterinary Science That Dont Do Us Any Good Part 1 2
Posted in Our Community at 11 June, 2020

At work, as in life, what we think largely determines how we feel, and how we feel becomes how we act and interact. Through our actions and interactions we put out a certain energy into the world that those around us will absorb and radiate it back to us...

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Posted by Dr Hubert Hiemstra
 

12 Secret Sleuthing Steps to Successful Reference Checks

12 Secret Sleuthing Steps To Successful Reference Checks V2
Posted in Management at 26 February, 2020

How much damage can employing the wrong person do to your veterinary practice? Ahh reference checks, ok I admit it - they're not my favourite part of the recruitment & selection process. But there is NO way I would ever hire someone without doing at least...

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Posted by Judy Gillespie, Vetanswers
 

Improve the engagement of your veterinary team & improve profits!

Improve The Engagement Of Your Veterinary Team Improve Profits 1
Posted in Management at 12 December, 2019

We all know its hard to find vets in today's industry.... but to give it a number, approximately 30% of veterinarians working in Australia are currently thinking of leaving the profession. Not leaving their current job - leaving behind their clinical car...

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Posted by Dr Sasha Nefedova, General Manager PETstock VET
 

So Many Other Things: The Reality of Veterinary Practice Part 15 - First Steps

So Many Other Things The Reality Of Veterinary Practice Part 15 1
Posted in So Many Other Things... at 01 August, 2019

The beginning of a career in veterinary services extends far back before the first day of work after graduation. A few Brudine vets worked as vet nurses before or during study. Some grew up in the country, some in the city. All had a love of...

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Posted by Michael Weinhardt, Michael Weinhardt Photography
 

3 Things I bet you didn't know about... Mars Petcare College

3 Things I Bet You Didnt Know About
Posted in 3 Things I bet you didn't know at 18 July, 2019

MARS Petcare College is a training program for people who work in the pet industry - earn 10 CPD Points! They are absolute experts at..... always putting the needs of pets first. Every day at MARS Petcare, they strive to create a better world for pets, b...

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Posted by Dr Fiona Patterson, Recommendations Manager, MARS Petcare
 

So Many Other Things: The Reality of Veterinary Practice Part 14 - Ouroboros

7.1. So Many Other Things: The Reality of Veterinary Practice Part 14: Ouroboros
Posted in So Many Other Things... at 17 July, 2019

Over time, people working in veterinary services seem to, if not must, develop various mechanisms for dealing with the complex demands of their work. Time is, of course, one way to find that perspective.
Philosophy is another. Thinking about the "why" o...

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Posted by Michael Weinhardt, Michael Weinhardt Photography
 

Winter is coming & so is Single Touch Payroll - are you compliant?

Winter Is Coming
Posted in Guest Blogger at 09 July, 2019

Ok so winter is here and STP has nothing to do with Game of Thrones. It stands for Single Touch Payroll. Still none the wiser? Don't worry, you aren't alone, but if you are one of the 700,000 small businesses in Australia with one or more employees, then...

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Posted by Nicola Jones, BAS Agent, Brilliant Bookkeeping & BAS Services
 

So Many Other Things: The Reality of Veterinary Practice Part 13 - Veterinarian, Heal Thyself

So Many Other Things Part 13 Veterinarian Heal Thyself
Posted in So Many Other Things... at 04 July, 2019

Given the range of experience levels and years in the industry present at Brudine, from new graduates to lifers, a lot of wisdom around personal care was offered. Dr Fiona Starr says what most staff seemed to think was essential: "the ability to compartme...

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Posted by Michael Weinhardt, Michael Weinhardt Photography
 

3 Things I bet you didn't know about...Practice Sale Search

3 Things I Bet You Didnt Know About
Posted in 3 Things I bet you didn't know at 27 June, 2019

Practice Sale Search is the leading vet brokerage in Australia, with the country's largest database of vet practice buyers and sellers. It handles all aspects of the practice sale, from marketing and viewings, to contract and settlement negotiations.......

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Posted by Simon Palmer, Practice Sale Search
 

Veterinary Medicine is an art - its' time to re-frame your perceptions

Veterinary Medicine Is An Art
Posted in Guest Blogger at 27 June, 2019

How often do you feel guilty for charging for a service? Have you done things and not charged for them, because they were 'easy' jobs, or 'only took a minute'? I have to confess that during my working life I would have done hundreds of procedures for free...

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Posted by Dr Hubert Hiemstra
 

So Many Other Things: The Reality of Veterinary Practice Part 12 - Support System Ascending

So Many Other Things The Reality Of Veterinary Practice Part 12 Support System Ascending
Posted in So Many Other Things... at 18 June, 2019

Karen Connell (see previous article, Rate, Risk, Care) was keen to point out her study is just one of many around the world exploring mental health in veterinary services. She also felt it important to highlight that the research being done, and the growi...

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Posted by Michael Weinhardt, Michael Weinhardt Photography
 

So Many Other Things: The Reality of Veterinary Practice Part 11 - Rate, Risk, Care

So Many Other Things The Reality Of Veterinary Practice Rate Risk Care Part 11
Posted in So Many Other Things... at 06 June, 2019

Cosmo's heartbreaking death continued to impact some of Brudine's staff beyond the moments, hours and days after. Dr Charlie Webb, who has handling Cosmo's case and who relayed the tragic events to Cosmo's owner, was replaying the events of the day, over...

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Posted by Michael Weinhardt, Michael Weinhardt Photography
 

The person behind the business - Dr Diederik Gelderman, Turbo Charge Your Practice

The Person Behind The Business Turbo Charge Your Business
Posted in The Person Behind the Business.. at 22 May, 2019

Turbo Charge your Practice can help you to transform your Veterinary Practice into a powerful, profitable and effective investment. I'm endlessly curious about people and why they do what they do so I asked Diederik some questions......

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Posted by Dr Diederik Gelderman, Turbo Charge Your Practice
 

So Many Other Things: The Reality of Veterinary Practice Part 10 - No Answers

1
Posted in So Many Other Things... at 16 May, 2019

As good as a death can be through euthanasia, when the gift of giving it is taken away, it can be heartbreaking. It doesn't happen often, but it happened once while I was at Brudine and it was the most impactful event that I witnessed....

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Posted by Michael Weinhardt, Michael Weinhardt Photography
 

4 Common Veterinary Business Mistakes

4 Common Veterinary Business Mistakes Red
Posted in Management at 02 May, 2019

Veterinary professionals are knowledgeable (about animals anyway!), well organised and possess great communication skills but even the most intelligent veterinary practice owner can make a myriad business mistakes. Being aware of the common business fail...

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Posted by Leanne Pilpott, Pet Professional Insurance
 

So Many Other Things: The Reality of Veterinary Practice Part 9 - A Good Death

So Many Other Things The Reality Of Working In Veterinary Practice Part 9
Posted in So Many Other Things... at 02 May, 2019

The technical and clinical capabilities of veterinary care increasingly overlap with its human equivalent. While it's hard to imagine the former ever catching up with the latter, the former is far ahead when it comes to the end of life. Intrinsic to the n...

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Posted by Michael Weinhardt, Michael Weinhardt Photography
 

So Many Other Things: The Reality of Veterinary Practice Part 8 - Which direction? How far?

So Many Other Things The Reality Of Working In Veterinary Practice Part 8
Posted in So Many Other Things... at 17 April, 2019

Nothing medical is ever one hundred percent guaranteed, no matter how much some of use might think so. Arguably, some litigation against doctors arises (where there hasn't been malpractice) because of the mismatch between expectation and reality. Probably...

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Posted by Michael Weinhardt, Michael Weinhardt Photography
 

How do you know if you have the RIGHT insurance for your veterinary or pet business?

How Do You Know If You Have The Right Insurance For Your Veterinary Business Red
Posted in Management at 04 April, 2019

Sorting out insurance tends to end up low down on people's 'To Do' lists. For professionals in the pet industry, finding the right insurance to protect your business is a must as it gives you the peace of mind knowing that if anything goes wrong you have...

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Posted by Leanne Pilpott, Pet Professional
 

So Many Other Things: The Reality of Veterinary Practice Part 7 - Gold standard & the real world

So Many Other Things The Reality Of Working In Veterinary Practice Part 7
Posted in So Many Other Things... at 04 April, 2019

Financial constraints on owners can create significant obstacles to animal care, requiring vets to seek more affordable clinical options that don't jeopardise an animal's health. The easiest way to see this is by considering the "gold standard". Dr Fiona...

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Posted by Michael Weinhardt, Michael Weinhardt Photography
 

3 Things I bet you didn't know about... Veterinary Business Video Show

Veterinary Business Video Show Blog V2
Posted in 3 Things I bet you didn't know at 19 March, 2019

VeterinaryBusiness.org is a private, members-only resource rich website for everyone with an interest in the business of veterinary practice worldwide. Benefits include the Veterinary Business Video Show with a new episode every two weeks 1. They are abs...

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Posted by John Sheridan, Veterinary Business Video Show
 

So Many Other Things: The Reality of Veterinary Practice Part 6 - For Love or Money

5
Posted in So Many Other Things... at 14 March, 2019

One prominent factor permeating dealings between practice staff and clients is cost. It was talked about a lot at Brudine, often in the context of affordability. It comes down to the inherent duality of veterinary practice as both caring service and priva...

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Posted by Michael Weinhardt, Michael Weinhardt Photography
 

So Many Other Things: The Reality of Veterinary Practice Part 5- By the people, for the people

So Many Other Things The Reality Of Working In Veterinary Practice Part 5
Posted in So Many Other Things... at 28 February, 2019

There are many important truths to working in veterinary practice. Dealing with people is first among equals. "You can't not be about people," says Brudine Practice Manager Bri Smith. "They are the entire basis of your business in the veterinary industry....

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Posted by Michael Weinhardt, Michael Weinhardt Photography
 

So Many Other Things: The Reality of Veterinary Practice Part 4 - It takes two to practice

3
Posted in So Many Other Things... at 14 February, 2019

There is little doubt that the veterinary practice someone works for can impact the quality and quantity of their career, sometimes beneficially, sometimes not. The importance of finding the right practice cannot be overstated, especially for new graduate...

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Posted by Michael Weinhardt, Michael Weinhardt Photography
 

Essential Resources to help you get organised in your veterinary practice in 2019

Vetanswers 2019 Calendar Blog
Posted in Operations at 24 January, 2019

Updated and improved resources to help you get your social media and blogging planning off to a great start in 2018....

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Posted by Judy Gillespie, Vetanswers
 

6 tips to make 2019 the best year ever for your veterinary business

6 Tips To Make 2019 The Best Year Ever In Your Veterinary Practice
Posted in Guest Blogger at 21 November, 2018

There is more (veterinary and non-veterinary) competition out there it's getting tougher every month - and resting on your laurels will ensure that you fall behind. It's time to set your practice up for a fabulous 2019. Waiting until January 1, 2019, is t...

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Posted by Dr Diederik Gelderman, Turbo Charge Your Practice
 

Veterinary Success Secrets Revealed - Why I Wrote The Book

Veterinary Success Secrets Revealed Blog Red
Posted in Our Community at 15 March, 2018

The newest Australian veterinary business book is about to hit the shelves... so I asked author Dr Diederik Gelderman to give us an overview as to what the book was all about and what led him to write it in the first place....

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Posted by Dr Diederik Gelderman, Turbo Charge Your Practice
 

Supporting independent veterinary practices in Australia - do we need a Group?

Independent Support 1
Posted in Management at 15 February, 2018

Do we need a group dedicated to the advancement of independent veterinary practice for practitioners who value their autonomy in Australia? Or is the veterinary industry too fragmented already? What do you think?...

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2 Comments   Posted by Judy Gillespie, Vetanswers
 

Top 10 Veterinary Blog Posts & Resources for September 2017

Top 10 Veterinary Blog Posts Resources September Red
Posted in Our Community at 05 October, 2017

Which blog postss an resources caught the attention of our veterinary community during September? In case you missed them the first time around... 1. Are you inspiring your veterinary team?...

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Posted by Judy Gillespie, Vetanswers and a range of veterinary bloggers
 

Top 10 Veterinary Blog Posts & Resources for July 2017

July 2017 Top 10 Blog Posts And Resources V2
Posted in Our Community at 03 August, 2017

Which veterinary blog posts and resources caught the attention of the Vetanswers Community during July? In case you missed them the first time around..... 1. Vetanswers Free Resources - Staff Meeting Agenda & Minutes Author: Judy Gillespie This resource i...

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Posted by Judy Gillespie, Vetanswers and a range of veterinary bloggers
 

3 Things I bet you didn't know about... PetInsurance.com.au

Pet Insurance
Posted in 3 Things I bet you didn't know at 29 June, 2017

Protect your furry friend from those unexpected visits to the vet with Pet Insurance from PetInsurance.com.au. 1. They are absolute experts at..... Helping pet owners avoid nasty, unexpected vet bills! Petinsurance.com.au cover up to 80% of vet costs, ......

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Posted by Josh, Petinsurance.com.au
 

HR Polices & Procedures - What's the REAL story in your veterinary practice?

Polices Procedures Who Uses Them Blog
Posted in Management at 20 February, 2017

You've heard of Human Resource Policies and Procedures haven't you? You know the ones I mean... they may be sitting in a couple of folders, they may live somewhere online or you may not even know where they are...OR you may be thinking guiltily, "Hmm......

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2 Comments   Posted by Judy Gillespie
 

Top tips for marketing your veterinary practice

Top Marketing Tips
Posted in Management at 31 January, 2017

Marketing is one of the most important parts of running a veterinary business, but what is it exactly? It's the use of tactics and strategies to identify, create, and maintain relationships with clients. An effective marketing program is based on a strate...

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Posted by Sarah Burrows, Marketing Coordinator CCG/Provet
 
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