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Abusive veterinary client? Tips on how to deal

Abusive Veterinary Client Tips On How To Deal 2
Posted in Guest Blogger at 13 August, 2020

I have a love-hate relationship with the closed veterinary groups on social media. I get annoyed by the negativity and complaining that often creeps into posts, and the passive aggressive (and sometimes not so passive!) squabbles that pop up all too ofte...

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Posted by Dr Hubert Hiemstra
 

Phone enquiries in your veterinary practice - Digging beneath the surface

Phone Enquiries In Your Veterinary Practice Digging Beneath The Surface V2
Posted in Client Service at 06 August, 2020

Every phone call is an opportunity - encouraging your team to go beyond the basics I was speaking with a client yesterday about Customer Service training for vet nurses and receptionists who regularly handle telephone enquiries. Their challenge was encou...

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Posted by Donna Robson, Director Waggy Dog Veterinary Sales & Marketing
 

The Ultimate Business Model for Your Veterinary Practice

The Ultimate Business Model For Your Veterinary Practice V3
Posted in Guest Blogger at 16 July, 2020

I sat down last night to write an article explaining how Veterinary Practice Owners could apply the popular 'sales funnel' concept to increase their business profitability. I thought yes, I'll use this analogy to demonstrate where clients may be dropping...

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2 Comments   Posted by Dr Claire Stevens, Global Vet Solutions
 

3 Things I bet you didn't know about... Global Vet Solutions

3 Things I Bet You Didnt Know About
Posted in 3 Things I bet you didn't know at 02 July, 2020

Global Vet Solutions: Grow your practice. Increase your profits. Create a dream team. Find out what they're experts at, what makes them different & how they can make your life easier!...

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Posted by Dr Claire Stevens, Global Vet Solutions
 

Veterinary Science Unhelpful Belief #2: If you can’t afford care then you shouldn't have a pet

Veterinary Science Unhelpful Belief 2 If You Cant Afford Care Then You Shouldnt Have A Pet
Posted in Our Community at 18 June, 2020

What defines an appropriate level of 'caring for your animal' is often based on your background, experiences & financial circumstances. You, young doctor or nurse, living in your privileged society of excess, with your years of study and work in an indus...

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Posted by Dr Hubert Hiemstra
 
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