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Handling Objections: What To Do When Your Veterinary Client Says "No"

Handling Objections What To Do When Your Veterinary Client Says No
Posted in Guest Blogger at 24 September, 2020

Asking a client for money is one of the most difficult parts of our job in veterinary practice. It may feel insensitive to ask clients to spend money when they are concerned or distressed about their pet's well-being. It doesn't have to be this way! I ge...

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Posted by Donna Robson, Director Waggy Dog Veterinary Sales & Marketing
 

Phone enquiries in your veterinary practice - Digging beneath the surface

Phone Enquiries In Your Veterinary Practice Digging Beneath The Surface V2
Posted in Client Service at 06 August, 2020

Every phone call is an opportunity - encouraging your team to go beyond the basics I was speaking with a client yesterday about Customer Service training for vet nurses and receptionists who regularly handle telephone enquiries. Their challenge was encou...

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Posted by Donna Robson, Director Waggy Dog Veterinary Sales & Marketing
 

3 Things I bet you didn't know about... Global Vet Solutions

3 Things I Bet You Didnt Know About
Posted in 3 Things I bet you didn't know at 02 July, 2020

Global Vet Solutions: Grow your practice. Increase your profits. Create a dream team. Find out what they're experts at, what makes them different & how they can make your life easier!...

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Posted by Dr Claire Stevens, Global Vet Solutions
 

COVID-19 and the potential fallout of pet adoption

Covid 19 And The Potential Fallout Of Pet Adoption 1 Red
Posted in Client Service at 10 June, 2020

Booming pet adoption rates might be good news now, but what about in the longer term? Some say the increase in pet adoptions is the silver lining to COVID-19, but will the looming recession or a mass return to work signal bad news for pets?...

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Posted by Leanne Pilpott, Pet Professional
 

The 4 Best Veterinary Client Communication Hacks

4 Best Veterinary Client Communication Hacks Red
Posted in Client Service at 07 November, 2019

You can spend a lifetime learning about communication. Countless books, online resources, coaches and entire university degrees are readily available to educate and inform. Unfortunately, most of us don't have spare lifetimes to commit to this, meaning th...

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Posted by Dr Hubert Hiemstra
 
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