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Abusive veterinary client? Tips on how to deal

Abusive Veterinary Client Tips On How To Deal 2
Posted in Guest Blogger at 13 August, 2020

I have a love-hate relationship with the closed veterinary groups on social media. I get annoyed by the negativity and complaining that often creeps into posts, and the passive aggressive (and sometimes not so passive!) squabbles that pop up all too ofte...

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Posted by Dr Hubert Hiemstra

Phone enquiries in your veterinary practice - Digging beneath the surface

Phone Enquiries In Your Veterinary Practice Digging Beneath The Surface V2
Posted in Client Service at 06 August, 2020

Every phone call is an opportunity - encouraging your team to go beyond the basics I was speaking with a client yesterday about Customer Service training for vet nurses and receptionists who regularly handle telephone enquiries. Their challenge was encou...

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Posted by Donna Robson, Director Waggy Dog Veterinary Sales & Marketing

The Ultimate Business Model for Your Veterinary Practice

The Ultimate Business Model For Your Veterinary Practice V3
Posted in Guest Blogger at 16 July, 2020

I sat down last night to write an article explaining how Veterinary Practice Owners could apply the popular 'sales funnel' concept to increase their business profitability. I thought yes, I'll use this analogy to demonstrate where clients may be dropping...

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2 Comments   Posted by Dr Claire Stevens, Global Vet Solutions

3 Things I bet you didn't know about... Global Vet Solutions

3 Things I Bet You Didnt Know About
Posted in 3 Things I bet you didn't know at 02 July, 2020

Global Vet Solutions: Grow your practice. Increase your profits. Create a dream team. Find out what they're experts at, what makes them different & how they can make your life easier!...

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Posted by Dr Claire Stevens, Global Vet Solutions

Love Your Dog - Dr Claire Steven's new book for dog owners

Awesome New Resource To Share With Your Clients Dr Claires Love Your Dog
Posted in Guest Blogger at 18 June, 2020

A fantastic new book to share with your veterinary clients who are looking for a great resource on dog ownership. We asked the author of Love Your Dog, Dr Claire Stevens about her new book, how she hopes it will help dog owners and how it can you too....

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Posted by Dr Claire Stevens, Author of Love Your Dog

Veterinary Science Unhelpful Belief #2: If you can’t afford care then you shouldn't have a pet

Veterinary Science Unhelpful Belief 2 If You Cant Afford Care Then You Shouldnt Have A Pet
Posted in Our Community at 18 June, 2020

What defines an appropriate level of 'caring for your animal' is often based on your background, experiences & financial circumstances. You, young doctor or nurse, living in your privileged society of excess, with your years of study and work in an indus...

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Posted by Dr Hubert Hiemstra

5 Commonly held beliefs in veterinary science that don’t do us any good – Part 1

5 Commonly Held Beliefs In Veterinary Science That Dont Do Us Any Good Part 1 2
Posted in Our Community at 11 June, 2020

At work, as in life, what we think largely determines how we feel, and how we feel becomes how we act and interact. Through our actions and interactions we put out a certain energy into the world that those around us will absorb and radiate it back to us...

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Posted by Dr Hubert Hiemstra

COVID-19 and the potential fallout of pet adoption

Covid 19 And The Potential Fallout Of Pet Adoption 1 Red
Posted in Client Service at 10 June, 2020

Booming pet adoption rates might be good news now, but what about in the longer term? Some say the increase in pet adoptions is the silver lining to COVID-19, but will the looming recession or a mass return to work signal bad news for pets?...

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Posted by Leanne Pilpott, Pet Professional

5 Proven steps to deal with the dreaded veterinary client complaint.

5 Proven Steps To Deal With The Dreaded Veterinary Client Complaint Red
Posted in Client Service at 16 April, 2020

Regardless of how well you conduct yourself and how thorough you are in your work, it's inevitable that you'll occasionally be on the receiving end of a client complaint. This will always suck. When someone criticises you it is very natural to feel a str...

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Posted by Dr Hubert Hiemstra, The Art of Veterinary Science Blog

Danger! Chocolate! Resources to share with veterinary clients over Easter

2017 Have A Pet Safe Easter Veterinary Branding 1
Posted in Client Service at 02 April, 2020

Easter is a great time to connect with and educate your veterinary clients... Over the years I've collected some great resources to share on social media ......

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6 Comments   Posted by Judy Gillespie, Vetanswers
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