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The best way to diplomatically deal with gloomy veterinary clients

The Best Way To Deal With Gloomy Veterinary Clients Red
Posted in Guest Blogger at 19 December, 2019

There's a lot of negativity around, isn't there? It's hard to avoid on the news, in social media and in conversation. These negative comments from clients aren't necessarily aimed at you or your practice. Much of the time it is often more general gloomy...

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Posted by Dr Diederik Gelderman, Turbo Charge Your Practice
 

The 4 Best Veterinary Client Communication Hacks

4 Best Veterinary Client Communication Hacks Red
Posted in Client Service at 07 November, 2019

You can spend a lifetime learning about communication. Countless books, online resources, coaches and entire university degrees are readily available to educate and inform. Unfortunately, most of us don't have spare lifetimes to commit to this, meaning th...

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Posted by Dr Hubert Hiemstra
 

Adopting a Rescue Pet: 8 tips to help your veterinary clients

Adopting A Rescue Pet 8 Tips To Help Your Veterinary Clients
Posted in Client Service at 31 October, 2019

Over the last decade, there has been an increase in the number of rescue pets that are re-homed or adopted. In fact, in 2017-2018 more than 95,000 rescue animals were re-claimed or re-homed. While 'rescue culture' is growing in popularity, pet professiona...

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Posted by Leanne Philpott, Pet Professional
 

Halloween resources to share with your veterinary clients

Halloween Resources To Share With Your Veterinary Clients Blog
Posted in Social Media at 24 October, 2019

Halloween and pets - it really can be a trick or a treat! Whether you love or hate the concept of Halloween, it seems to be becoming more and more popular. Which means it offers a great opportunity to interact with your clients from both a fun and an edu...

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Posted by Judy Gillespie, Head Witch, Vetanswers
 

10 commandments for achieving exceptional client service

10 Commandments For Achieving Exceptional Client Service Red
Posted in Guest Blogger at 17 October, 2019

It doesn't matter if you are serving clients online or in a veterinary business, there are 10 things that go to making up exceptional client service. Here are the 10 commandments your clients wish you would abide by. Feel free to pick up a chisel and .......

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3 Comments   Posted by Ingrid Moyle, Heart Harmony Communications
 

Forward Booking at your veterinary practice? Seriously..why wouldn't you?

Forward Booking At Your Veterinary Practice Seriously Why Wouldnt You
Posted in Operations at 26 September, 2019

Do you always re-schedule the client's next visit before they leave your veterinary practice? You do realise that forward booking is actually a service to me (the client) don't you? By helping me to make my next appointment you've taken away one more thin...

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Posted by Judy Gillespie, Vetanswers
 

Pet Hazard Alert! Educating your veterinary clients on common household dangers

Pet Hazard Alert Educating Your Veterinary Clients On Common Household Dangers
Posted in Client Service at 12 September, 2019

You can help to keep your veterinary patients safe by educating pet owners on common household dangers. While pet owners might be aware that certain plants and foods pose a risk to animals, there are numerous other dangers around the home that might not b...

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Posted by Leanne Pilpott, Pet Professional Insurance
 

So Many Other Things: The Reality of Veterinary Practice Part 17 - Conclusion

So Many Other Things - The Reality of Working in Veterinary Practice Conclusion
Posted in So Many Other Things... at 29 August, 2019

Scientists, detectives, carers, shepherds, counsellors, colleagues, mentors, mediators, negotiators, advocates, risk managers.

There are many skills that veterinary services workers will need to have beyond treating sick animals. The reality is the fir...

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Posted by Michael Weinhardt, Michael Weinhardt Photography
 

Some breeds are an "anatomical disaster" How can we educate veterinary clients & pet owners?

How should we educate veterinary clients & pet owners that some breeds are anatomical disasters?
Posted in Our Community at 09 July, 2019

"Owners must be told some breeds are born to a lifetime of suffering, even if it means upsetting clients and putting livelihoods on the line" I shared this post on Facebook during the week & the range of responses ......

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Posted by Judy Gillespie, Vetanswers
 

3 Things I bet you didn't know about... VETtalk tv

3 Things I Bet You Didnt Know About
Posted in 3 Things I bet you didn't know at 23 May, 2019

VETtalk tv offer personalised video & audio communications solutions for your veterinary business - whether online, on-hold, via email or in person! 1. They are absolute experts at creating compelling video stories about what really happens when a pet is...

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Posted by Kaye Browne, Co-Producer VETtalktv
 

Danger! Chocolate! Resources to share with veterinary clients over Easter

2017 Have A Pet Safe Easter Veterinary Branding 1
Posted in Client Service at 11 April, 2019

Easter is a great time to connect with and educate your veterinary clients... Over the years I've collected some great resources to share on social media ......

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4 Comments   Posted by Judy Gillespie, Vetanswers
 

3 Things I bet you didn't know about...VetCheck

Vetcheck Logo Blog
Posted in 3 Things I bet you didn't know at 28 March, 2019

VetCheck is the easiest & fastest way for veterinary teams to share health information, treatment plans and appointment reminders to their customer's mobile device. 1. They are absolute experts at..... VetCheck has everything you need for exceptional com...

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Posted by Dr Amanda Chin, VetCheck
 

So Many Other Things: The Reality of Veterinary Practice Part 5- By the people, for the people

So Many Other Things The Reality Of Working In Veterinary Practice Part 5
Posted in So Many Other Things... at 28 February, 2019

There are many important truths to working in veterinary practice. Dealing with people is first among equals. "You can't not be about people," says Brudine Practice Manager Bri Smith. "They are the entire basis of your business in the veterinary industry....

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Posted by Michael Weinhardt, Michael Weinhardt Photography
 

So Many Other Things: The Reality of Veterinary Practice Part 4 - It takes two to practice

3
Posted in So Many Other Things... at 14 February, 2019

There is little doubt that the veterinary practice someone works for can impact the quality and quantity of their career, sometimes beneficially, sometimes not. The importance of finding the right practice cannot be overstated, especially for new graduate...

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Posted by Michael Weinhardt, Michael Weinhardt Photography
 

How to simplify your veterinary writing to suit clients & the public

How To Simplify Your Veterinary Writing To Suit Clients And The Public
Posted in Client Service at 14 November, 2018

Quite often when I read veterinary posts, I ask myself, "How much of this post will the public understand?" As well as being a veterinarian, I am a medical writer. I am passionate about communicating health and medical information with the public.......

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Posted by Dr Meredith Crowhurst
 

Ever had a colleague trash talk a veterinary client?

Ever Had A Colleague Trash Talk A Veterinary Client
Posted in Client Service at 30 August, 2018

Have you ever worked in a setting where staff would act one way towards clients, yet bag them out as soon as they leave? Telling them one thing to their face: "you're doing your best for Fluffy", but turning around and telling colleagues something differe...

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Posted by VetPrac
 

Australian Dog Lover - providing educational information for pet owners

Adl Logo Google Plus Profile 002
Posted in Our Community at 04 July, 2018

Where do your clients get their online pet information? Is it a reputable source? Have you heard of the Australian Dog Lover website and digital magazine? It's grown exponentially since its inception in October 2015 with over 845 articles on a wide range...

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Posted by Agnes Beugnon, Australian Dog Lover
 

Sharing your veterinary videos online - what's stopping you?

Sharing Your Veterinary Videos Online Whats Stopping You
Posted in Social Media at 17 May, 2018

Entertain, connect with and educate your veterinary clients with videos I spend a LOT of time online and watch quite a few videos (yes - I AM watching all of those cat videos for work purposes of course!). But maybe I&m not seeing enough?...

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Posted by Judy Gillespie, Vetanswers
 

Pet Insurance Options for Older Dogs and Cats

Pet Insurance Options For Older Dogs And Cats
Posted in Guest Blogger at 01 August, 2017

Pet Insurance for senior pets can be tricky - especially at a time when pets may need even more veterinary care. Just like us humans, getting older often means more trips to the doctor for a growing list of aches, pains and illnesses. Even dogs and cats t...

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Posted by Mitch, Top 10 Pet Insurance
 

How Can Pet Insurance Help Us Grow Our Veterinary Business?

How Can Pet Insurance Help Us To Grow Our Veterinary Business
Posted in Client Service at 14 June, 2017

Research among pet owners by the North American Pet Health Insurance Association indicated that 50% more would purchase pet health insurance if their veterinary practice actively recommended it. You know the story. A new client walks in your doors with a...

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Posted by Dr Deborah Shores, veterinarian & Guest Blogger for 'Top 10 Pet Insurance'
 
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