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Abusive veterinary client? Tips on how to deal

Abusive Veterinary Client Tips On How To Deal 2
Posted in Guest Blogger at 13 August, 2020

I have a love-hate relationship with the closed veterinary groups on social media. I get annoyed by the negativity and complaining that often creeps into posts, and the passive aggressive (and sometimes not so passive!) squabbles that pop up all too ofte...

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Posted by Dr Hubert Hiemstra
 

Phone enquiries in your veterinary practice - Digging beneath the surface

Phone Enquiries In Your Veterinary Practice Digging Beneath The Surface V2
Posted in Client Service at 06 August, 2020

Every phone call is an opportunity - encouraging your team to go beyond the basics I was speaking with a client yesterday about Customer Service training for vet nurses and receptionists who regularly handle telephone enquiries. Their challenge was encou...

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Posted by Donna Robson, Director Waggy Dog Veterinary Sales & Marketing
 

The Ultimate Business Model for Your Veterinary Practice

The Ultimate Business Model For Your Veterinary Practice V3
Posted in Guest Blogger at 16 July, 2020

I sat down last night to write an article explaining how Veterinary Practice Owners could apply the popular 'sales funnel' concept to increase their business profitability. I thought yes, I'll use this analogy to demonstrate where clients may be dropping...

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2 Comments   Posted by Dr Claire Stevens, Global Vet Solutions
 

3 Things I bet you didn't know about... Global Vet Solutions

3 Things I Bet You Didnt Know About
Posted in 3 Things I bet you didn't know at 02 July, 2020

Global Vet Solutions: Grow your practice. Increase your profits. Create a dream team. Find out what they're experts at, what makes them different & how they can make your life easier!...

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Posted by Dr Claire Stevens, Global Vet Solutions
 

Love Your Dog - Dr Claire Steven's new book for dog owners

Awesome New Resource To Share With Your Clients Dr Claires Love Your Dog
Posted in Guest Blogger at 18 June, 2020

A fantastic new book to share with your veterinary clients who are looking for a great resource on dog ownership. We asked the author of Love Your Dog, Dr Claire Stevens about her new book, how she hopes it will help dog owners and how it can you too....

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Posted by Dr Claire Stevens, Author of Love Your Dog
 

Veterinary Science Unhelpful Belief #2: If you can’t afford care then you shouldn't have a pet

Veterinary Science Unhelpful Belief 2 If You Cant Afford Care Then You Shouldnt Have A Pet
Posted in Our Community at 18 June, 2020

What defines an appropriate level of 'caring for your animal' is often based on your background, experiences & financial circumstances. You, young doctor or nurse, living in your privileged society of excess, with your years of study and work in an indus...

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Posted by Dr Hubert Hiemstra
 

5 Commonly held beliefs in veterinary science that don’t do us any good – Part 1

5 Commonly Held Beliefs In Veterinary Science That Dont Do Us Any Good Part 1 2
Posted in Our Community at 11 June, 2020

At work, as in life, what we think largely determines how we feel, and how we feel becomes how we act and interact. Through our actions and interactions we put out a certain energy into the world that those around us will absorb and radiate it back to us...

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Posted by Dr Hubert Hiemstra
 

COVID-19 and the potential fallout of pet adoption

Covid 19 And The Potential Fallout Of Pet Adoption 1 Red
Posted in Client Service at 10 June, 2020

Booming pet adoption rates might be good news now, but what about in the longer term? Some say the increase in pet adoptions is the silver lining to COVID-19, but will the looming recession or a mass return to work signal bad news for pets?...

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Posted by Leanne Pilpott, Pet Professional
 

5 Proven steps to deal with the dreaded veterinary client complaint.

5 Proven Steps To Deal With The Dreaded Veterinary Client Complaint Red
Posted in Client Service at 16 April, 2020

Regardless of how well you conduct yourself and how thorough you are in your work, it's inevitable that you'll occasionally be on the receiving end of a client complaint. This will always suck. When someone criticises you it is very natural to feel a str...

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Posted by Dr Hubert Hiemstra, The Art of Veterinary Science Blog
 

Danger! Chocolate! Resources to share with veterinary clients over Easter

2017 Have A Pet Safe Easter Veterinary Branding 1
Posted in Client Service at 02 April, 2020

Easter is a great time to connect with and educate your veterinary clients... Over the years I've collected some great resources to share on social media ......

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6 Comments   Posted by Judy Gillespie, Vetanswers
 

The best way to diplomatically deal with gloomy veterinary clients

The Best Way To Deal With Gloomy Veterinary Clients Red
Posted in Guest Blogger at 19 December, 2019

There's a lot of negativity around, isn't there? It's hard to avoid on the news, in social media and in conversation. These negative comments from clients aren't necessarily aimed at you or your practice. Much of the time it is often more general gloomy...

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Posted by Dr Diederik Gelderman, Turbo Charge Your Practice
 

The 4 Best Veterinary Client Communication Hacks

4 Best Veterinary Client Communication Hacks Red
Posted in Client Service at 07 November, 2019

You can spend a lifetime learning about communication. Countless books, online resources, coaches and entire university degrees are readily available to educate and inform. Unfortunately, most of us don't have spare lifetimes to commit to this, meaning th...

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Posted by Dr Hubert Hiemstra
 

Adopting a Rescue Pet: 8 tips to help your veterinary clients

Adopting A Rescue Pet 8 Tips To Help Your Veterinary Clients
Posted in Client Service at 31 October, 2019

Over the last decade, there has been an increase in the number of rescue pets that are re-homed or adopted. In fact, in 2017-2018 more than 95,000 rescue animals were re-claimed or re-homed. While 'rescue culture' is growing in popularity, pet professiona...

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Posted by Leanne Philpott, Pet Professional
 

Halloween resources to share with your veterinary clients

Halloween Resources To Share With Your Veterinary Clients Blog
Posted in Social Media at 24 October, 2019

Halloween and pets - it really can be a trick or a treat! Whether you love or hate the concept of Halloween, it seems to be becoming more and more popular. Which means it offers a great opportunity to interact with your clients from both a fun and an edu...

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Posted by Judy Gillespie, Head Witch, Vetanswers
 

10 commandments for achieving exceptional client service

10 Commandments For Achieving Exceptional Client Service Red
Posted in Guest Blogger at 17 October, 2019

It doesn't matter if you are serving clients online or in a veterinary business, there are 10 things that go to making up exceptional client service. Here are the 10 commandments your clients wish you would abide by. Feel free to pick up a chisel and .......

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3 Comments   Posted by Ingrid Moyle, Heart Harmony Communications
 

Forward Booking at your veterinary practice? Seriously..why wouldn't you?

Forward Booking At Your Veterinary Practice Seriously Why Wouldnt You
Posted in Operations at 26 September, 2019

Do you always re-schedule the client's next visit before they leave your veterinary practice? You do realise that forward booking is actually a service to me (the client) don't you? By helping me to make my next appointment you've taken away one more thin...

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Posted by Judy Gillespie, Vetanswers
 

Pet Hazard Alert! Educating your veterinary clients on common household dangers

Pet Hazard Alert Educating Your Veterinary Clients On Common Household Dangers
Posted in Client Service at 12 September, 2019

You can help to keep your veterinary patients safe by educating pet owners on common household dangers. While pet owners might be aware that certain plants and foods pose a risk to animals, there are numerous other dangers around the home that might not b...

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Posted by Leanne Pilpott, Pet Professional Insurance
 

So Many Other Things: The Reality of Veterinary Practice Part 17 - Conclusion

So Many Other Things - The Reality of Working in Veterinary Practice Conclusion
Posted in So Many Other Things... at 29 August, 2019

Scientists, detectives, carers, shepherds, counsellors, colleagues, mentors, mediators, negotiators, advocates, risk managers.

There are many skills that veterinary services workers will need to have beyond treating sick animals. The reality is the fir...

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Posted by Michael Weinhardt, Michael Weinhardt Photography
 

Some breeds are an "anatomical disaster" How can we educate veterinary clients & pet owners?

How should we educate veterinary clients & pet owners that some breeds are anatomical disasters?
Posted in Our Community at 09 July, 2019

"Owners must be told some breeds are born to a lifetime of suffering, even if it means upsetting clients and putting livelihoods on the line" I shared this post on Facebook during the week & the range of responses ......

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Posted by Judy Gillespie, Vetanswers
 

3 Things I bet you didn't know about... VETtalk tv

3 Things I Bet You Didnt Know About
Posted in 3 Things I bet you didn't know at 23 May, 2019

VETtalk tv offer personalised video & audio communications solutions for your veterinary business - whether online, on-hold, via email or in person! 1. They are absolute experts at creating compelling video stories about what really happens when a pet is...

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Posted by Kaye Browne, Co-Producer VETtalktv
 
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