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Mastering first & last impressions with your veterinary clients

Mastering 1st Last Impressions With Your Veterinary Clients
Posted in Client Service at 04 June, 2015

First impressions are created in seconds. How long does it take for you to decide who you will sit next to on public transport, or which stranger to talk to at a conference? Before any conversation begins, we have already formed an impression based.......

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Posted by Deb Render, CCG/Provet

Some veterinary clients you love...and...some you don't

Some veterinary clients you like and some you don't
Posted in Client Service at 30 April, 2015

If you understand the words, why does it seem like some of your veterinary clients are speaking a totally different language?...

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Posted by Judy Gillespie, Vetanswers

Rewards Programs for Veterinary Clients - who uses them?

Posted in Our Community at 04 December, 2014

How to you reward your veterinary clients? I received an email from a Vetanswers member this week .... We are wanting to set up a rewards program for our clients and are wondering if you have any available information on your website regarding this?...

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1 Comments   Posted by Judy Gillespie

No time to DIY? Interactive food toys to enrich your pet's life

Harry using the Kong Satellite
Posted in Guest Blogger at 27 November, 2014

Part 3 in a series of Guest Blog Posts from Gillian Shippen on the value of using food dispensing toys to slow down your speed eating pet while also speeding up their brain. This blog post will discuss what is available commercially for those without the...

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Posted by Gillian Shippen, Nurse Manager, Director Pets Need A Life Too

Do you speak body language in your veterinary practice?

Posted in Guest Blogger at 25 September, 2014

So what is Body Language & how can it help you personally & professionally? Body language is the unspoken or non-verbal mode of communication that we use in every single aspect of our interactions with another person. If you listen closely, it tells you...

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Posted by Dr Diederik Gelderman, Turbo Charge Your Veterinary Practice
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