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Help make renting with pets easier: Spread the word about 'Rent with Pets'

Yen Wong 1
Posted in Client Service at 08 May, 2014

My heart breaks every time I hear of someone forced to give up their beloved pet due to the lack of pet friendly rental accommodation. Which is why I was so pleased to discover Rent with Pets - a new business started by a veterinarian Yen Wong. Find out...

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5 Comments   Posted by Judy Gillespie interviewing Yen Wong, Founder, Rent with Pets

A barking dog - there's never a simple quick fix

Barking Dogs Never Simple Or Quick To Fix
Posted in Client Service at 27 March, 2014

I took a frustrating call today about dog behaviour; both the caller and I got frustrated. The reason for this was a complaint about BARKING! Dog barking is the number one reason for complaints to councils about dogs and also high up there in reasons for...

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Posted by Gillian Shippen, Nurse Manager & Director of Pets Need a Life Too

I'm a relatively intelligent pet owner & so are (most) of your veterinary clients.

Successful Communication
Posted in Client Service at 06 February, 2014

Communicating successfully with your veterinary clients is not always easy but there are some things you can do to help. I'm a relatively intelligent person. I can understand most issues that relate to my two dogs. And when you're explaining my dog's con...

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Posted by Judy Gillespie

What does your perfect veterinary client look like?

What do your clients look like?
Posted in Client Service at 14 March, 2013

As a veterinary practice owner or manager have you ever asked "Who are our clients?". Then asked...... Are they the clients we want?" I'm not suggesting your clients are not lovely people. I'm also not suggesting that every veterinary business should be...

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4 Comments   Posted by Judy Gillespie

The intriguing concept of wellness plans - could they work in Australia?

Posted in Client Service at 03 January, 2012

This concept of 'Wellness Plans' intrigues me. Clients pay a flat monthly fee for a variety of veterinary services as well as unlimited visits during office hours. The idea is to encourage pet owners to bring in their pets sooner and more often......

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Posted by Judy Gillespie, Vetanswers
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