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Steve the Birdbox... Encouraging positivity & fun in your veterinary team

Steve The Birdbox Encouraging Positivity Fun In Your Veterinary Team 2
Posted in Our Community at 06 November, 2019

Keen to turn your veterinary staff meetings into a more positive and fun event that your team looks forward to? Then you might want to consider your very own 'Steve the Birdbox'!...

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Posted by Tania, Thornleigh Veterinary Hospital
 

Make Your Veterinary Team Great Part 4: Appreciation is an essential ingredient

Make Your Veterinary Team Great Part 4 Appreciation Is An Essential Ingredient 2
Posted in Management at 29 August, 2019

Having the right TEAM and culture is essential to the success of your veterinary practice. In the final post in the series Making Your Veterinary Team Great Again we'll be talking about the second most important ingredient in any high performing team whic...

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Posted by Dr Diederik Gelderman, Turbo Charge Your Practice
 

Making Your Veterinary Team Great Again Part 3: Trust is an essential ingredient

Make Your Veterinary Team Great Part 3 Trust Is An Essential Ingredient 2
Posted in Management at 22 August, 2019

Having the right TEAM and culture is essential to the success of your veterinary practice. Now we need to identify the two most important ingredients for building high-performance teams. We'll cover the first one in this post and the second one in the nex...

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Posted by Dr Diederik Gelderman, Turbo Charge Your Practice
 

Make Your Veterinary Team Great Again Part 2: You can't rely on 'Superstars'

Make Your Veterinary Team Great Part 2 You Cant Rely On Superstars Red
Posted in Management at 15 August, 2019

In Part 1 we used the analogy of ducks and geese to demonstrate how a team working in harmony and synergy can produce 71% more output than a single individual could possibly achieve on their own - and with a lot less effort and stress. In this post we'll...

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Posted by Dr Diederik Gelderman, Turbo Charge Your Practice
 

Make Your Veterinary Team Great Part 1: Do you want a team of eagles or ducks?

Make Your Veterinary Team Great Part 1 Do You Want A Team Of Eagles Or Ducks Red
Posted in Management at 08 August, 2019

Having the right TEAM and culture is essential to the success of your veterinary practice. Being brutally honest, most Veterinary practice teams that I have seen over the last 20 years are dysfunctional. Many people who work in vet are here only because...

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Posted by Dr Diederik Gelderman, Turbo Charge Your Practice
 

The Power of Enthusiasm

The Power Of Enthusiasm 2
Posted in Guest Blogger at 23 April, 2019

Studies show that enthusiastic people get better breaks: They are promoted more often, They have higher incomes and They live happier lives. That's no coincidence. The word 'enthusiasm' comes from the Greek word 'entheos'. 'Theos' is the term for God......

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Posted by Dr Diederik Gelderman, Turbo Charge Your Practice
 

Hate performance reviews? What about using The Stay Interview with your veterinary team?

Hate Performance Reviews What About Using The Stay Interview Instead
Posted in Management at 01 November, 2018

Let's be honest - NO one really enjoys performance reviews but what if there was a better way to improve engagement and reduce turnover? We all know the dearth of good staff lately and so it's more important than ever to retain excellent team members...

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Posted by Dr Diederik Gelderman, Turbo Charge Your Practice
 

Yes, there IS something you can do to better understand your team

Yes There Is Something You Can Do To Better Understand Your Team 250x250
Posted in Management at 07 September, 2017

Practice Managers, Team Leaders, Coordinators: whatever they might be called in your veterinary practice, are all essentially in the same business the people business. We rely on the people in these roles to lead, motivate and mobilise...

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Posted by Deb Render, CCG/Provet
 

What does it matter what I wear to work at a veterinary clinic anyway!

What Does It Matter What I Wear To Work At A Veterinary Clinic Anyway
Posted in Management at 10 August, 2017

The most important part of your job in your veterianry team are your skills and ability to help your patients right? How you look shouldn't make a difference, as long as your clothing is practical and takes into account all safety requirements..well yes &...

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Posted by Judy Gillespie, Vetanswers
 

Start a Positivity Jar & focus on the positives in your veterinary team

Start A Positivity Jar And Focus On The Positives In Your Veterinary Team
Posted in Management at 08 November, 2016

Working in the veterinary industry it's easy to focus on the bad stuff - how about encouraging your team to focus on the positives instead? This week I saw a post from Coral Coast Veterinary Hospital on Facebook talking about their 'Positivity Jar' and I...

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Posted by Judy Gillespie interviewing Jen McLeaod, Veterinary Nurse, Coral Coast Veterinary Hospital
 

Why personal presentation matters in your veterinary practice

Why Your Team Members Personal Presentation Matters In Your Veterinary Practice 2
Posted in Management at 27 October, 2016

No matter what your job is within a veterinary clinic, the most important thing is your level of skill right? Well yes as far as the health and wellbeing of your patient is concerned. The only problem with this argument is that on most occasions your pat...

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Posted by Judy Gillespie, Vetanswers
 

Don't let toxic attitudes poison your veterinary practice

Managing Toxic Attitudes In Your Veterinary Practice
Posted in Our Community at 19 October, 2016

Ignoring toxic attitudes and behaviours in your veterinary practice is easiest..right? You are busy, your mind is on other things and you choose to walk past toxic attitudes and behaviours in your workplace. It might avoid badness in the short term........

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Posted by Dr Cathy Warburton, Make Headway
 

Tips for managing conflict in your veterinary team

Tips For Managing Conflict In Your Veterinary Team 2
Posted in Guest Blogger at 17 August, 2016

Conflict in your veterinary team is natural and normal - it's how you handle it that makes all the difference! In interpersonal relations, conflict is as natural as breathing. Conflict can happen for many reasons and present in many ways. When you're wor...

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1 Comments   Posted by Sue Crampton, CCG
 

Another 3 costly mistakes that even smart veterinary practice owners make (regularly)

The Costliest Mistakes You Can Make In Your Veterinary Practice 2 1
Posted in Management at 11 August, 2016

What are the next three costliest mistakes you can make in your veterinary practice? In a recent blog post we explored the two Costliest mistakes you can make in your veterinary practice that even SMART practice owners and managers make and these are mis...

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Posted by Dr Diederik Gelderman, Turbo Charge Your Veterinary Practice
 

Can you handle the truth about your veterinary practice? Benefits of mystery shopping.

Can You Handle The Truth About Your Veterinary Practice Benefits Of Mystery Shopping
Posted in Client Service at 10 August, 2016

Most business owners and managers are well aware that the telephone is an essential tool in the quest to gain and retain clients. New clients will assess your website first, and then call you to make an enquiry. What message are you sending on the phone...

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2 Comments   Posted by Sue Crampton, CCG
 

The costliest mistakes you can make in your veterinary practice

The Costliest Mistakes You Can Make In Your Veterinary Practice 1 And 2
Posted in Operations at 02 August, 2016

What are the two costliest mistakes you can make in your veterinary practice? Today I just want to quickly explore the two biggest and costliest mistakes that you can make in your Vet practice. And these are mistakes that are easy to make and hard to avoi...

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Posted by Dr Diederik Gelderman, Turbo Charge Your Veterinary Practice
 

From forming to performing - where is your veterinary team at?

From Forming To Performing Where Is Your Veterinary Team At
Posted in Management at 19 May, 2016

Determining what stage your veterinary team is at can help to explain why it is or isn't performing. Tuckerman's 4 stage of team development describes the process most teams follow on their way to achieving high performance...

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Posted by Judy Gillespie, Vetanswers
 

Short staffed & grumpy..a question from a veterinary practice manager

Short Staffed And Grumpy A Question From A Veterinary Practice Manager
Posted in Management at 02 March, 2016

A Veterinary Practice Manager writes: We have been really short staffed at the clinic over the past few weeks. We had some staff turnover, sickness, going back to school etc. We just haven't been able to fill all the shifts for the past 5 weeks or so........

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Posted by Tanja Mimica, ConsultlMates
 

Understanding patient behaviour to enhance safety in your veterinary practice

Understanding Patient Behaviour To Enhance Safety In Your Veterinary Practice
Posted in Operations at 19 November, 2015

Safety in veterinary practice is our number one priority, for both ourselves, and our patients. There are many things we do every day to ensure everyone is safe. We put sharps in a sharps container, we dry wet floors immediately and we wear appropriate pr...

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Posted by Jodi McDonald, CCG
 

Phone calls are the lifeblood of your veterinary practice - did you miss the free webinar?

Phone Calls Are The Lifeblood Of Your Veterinary Practice
Posted in Operations at 10 November, 2015

How well does your veterinary team members handle phone calls from potential clients? I just watched the recording of Dr Diederik Gelderman's recent webinar: Mystery Phone Shopping Calls to Consults and I found the information quite fascinating........

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Posted by Judy Gillespie
 

Veterinary team member with strong body odour? Here’s what you need to do…

Veterinary Team Member With Unpleasant Body Odour Heres What You Need To Do 2
Posted in Management at 04 June, 2015

Strong body odour is always a difficult conversation to have with a staff member I recently watched this excellent video from dvm360 and it certainly brought back some memories for me. In a past life I was a Human Resource Manager for a variety of industr...

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Posted by Judy Gillespie, Vetanswers
 

Your Veterinary Team - Are they Magnificent or do they give you a Migraine?

Veterinary Team Magnificant Or Migraine
Posted in Management at 10 April, 2014

Many veterinary practice owners tell me that they'd rather have a thumping headache or a migraine even than deal with their 'Team'. Your biggest headache or your biggest asset? Which one is it for you? Your Team is more valuable to you than .......

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Posted by Dr Diederik Gelderman, Turbo Charge Your Veterinary Practice
 

Let's get this party started! How are you celebrating with your veterinary team this Christmas?

Christmas Party
Posted in Management at 28 November, 2013

So..it's nearly December. You know what that means don't you? Yep... Christmas Party time! So what do you have planned? I don't think there's a right and a wrong way to plan a party and what may be an awesome party to one veterinary team might be a...

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Posted by Judy Gillespie
 

So What's Bugging You?

Annoying cats 4
Posted in Operations at 13 November, 2012

I just read an interesting blog post on the three most annoying workplace behaviour. According to the recent SmartCompany survey, the three top gripes are: Unproductive meetings; Personal time at work time; and constant complaining......

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Posted by Judy Gillespie
 

Err - how do things really work around here?

Errr How Do Things Really Work Around Here
Posted in Management at 02 March, 2012

Have you ever had a new employee start in your veterinary practice and after you&ve gone through your policies & procedures with them & explained their role - they then proceed to step on every one&s toes? They may be great at doing the &job& but they ju...

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2 Comments   Posted by Judy Gillespie, Vetanswers
 

What The Block can show you about successful teams in your veterinary practice!

The Block 2011 - Teams
Posted in Management at 01 August, 2011

I've been watching (and I have to admit enjoying!) the current series of The Block. It's a show I've never watched before as I'm not generally a fan of 'reality' TV but after last night's 'Room Reveal' I was struck by some interesting parallels with real...

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Posted by Judy Gillespie
 

You really do need to work to get ahead!

I Love Me
Posted in Management at 21 July, 2011

Now this is an article that I suspect will get a lot of you nodding your head furiously. No one is 'entitled' to be treated differently - if you want to get ahead - you have to work at it!...

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Posted by Judy Gillespie introducing an article by Suzanne Lucas for bNet
 

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