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Understanding patient behaviour to enhance safety in your veterinary practice

Understanding Patient Behaviour To Enhance Safety In Your Veterinary Practice
Posted in Operations at 19 November, 2015

Safety in veterinary practice is our number one priority, for both ourselves, and our patients. There are many things we do every day to ensure everyone is safe. We put sharps in a sharps container, we dry wet floors immediately and we wear appropriate pr...

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Posted by Jodi McDonald, CCG
 

Phone calls are the lifeblood of your veterinary practice - did you miss the free webinar?

Phone Calls Are The Lifeblood Of Your Veterinary Practice
Posted in Operations at 10 November, 2015

How well does your veterinary team members handle phone calls from potential clients? I just watched the recording of Dr Diederik Gelderman's recent webinar: Mystery Phone Shopping Calls to Consults and I found the information quite fascinating........

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Posted by Judy Gillespie
 

Veterinary team member with strong body odour? Here’s what you need to do…

Veterinary Team Member With Unpleasant Body Odour Heres What You Need To Do 2
Posted in Management at 04 June, 2015

Strong body odour is always a difficult conversation to have with a staff member I recently watched this excellent video from dvm360 and it certainly brought back some memories for me. In a past life I was a Human Resource Manager for a variety of industr...

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Posted by Judy Gillespie, Vetanswers
 

Your Veterinary Team - Are they Magnificent or do they give you a Migraine?

Veterinary Team Magnificant Or Migraine
Posted in Management at 10 April, 2014

Many veterinary practice owners tell me that they'd rather have a thumping headache or a migraine even than deal with their 'Team'. Your biggest headache or your biggest asset? Which one is it for you? Your Team is more valuable to you than .......

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Posted by Dr Diederik Gelderman, Turbo Charge Your Veterinary Practice
 

Let's get this party started! How are you celebrating with your veterinary team this Christmas?

Christmas Party
Posted in Management at 28 November, 2013

So..it's nearly December. You know what that means don't you? Yep... Christmas Party time! So what do you have planned? I don't think there's a right and a wrong way to plan a party and what may be an awesome party to one veterinary team might be a...

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Posted by Judy Gillespie
 

So What's Bugging You?

Annoying cats 4
Posted in Operations at 13 November, 2012

I just read an interesting blog post on the three most annoying workplace behaviour. According to the recent SmartCompany survey, the three top gripes are: Unproductive meetings; Personal time at work time; and constant complaining......

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Posted by Judy Gillespie
 

Err - how do things really work around here?

Errr How Do Things Really Work Around Here
Posted in Management at 02 March, 2012

Have you ever had a new employee start in your veterinary practice and after you&ve gone through your policies & procedures with them & explained their role - they then proceed to step on every one&s toes? They may be great at doing the &job& but they ju...

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2 Comments   Posted by Judy Gillespie, Vetanswers
 

What The Block can show you about successful teams in your veterinary practice!

The Block 2011 - Teams
Posted in Management at 01 August, 2011

I've been watching (and I have to admit enjoying!) the current series of The Block. It's a show I've never watched before as I'm not generally a fan of 'reality' TV but after last night's 'Room Reveal' I was struck by some interesting parallels with real...

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Posted by Judy Gillespie
 

You really do need to work to get ahead!

I Love Me
Posted in Management at 21 July, 2011

Now this is an article that I suspect will get a lot of you nodding your head furiously. No one is 'entitled' to be treated differently - if you want to get ahead - you have to work at it!...

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Posted by Judy Gillespie introducing an article by Suzanne Lucas for bNet
 
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