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Welcome to the Vetanswers Blog

Welcome to the Vetanswers Blog where you'll find a range of posts of interest to everyone who works in the veterinary industry.

Guest Bloggers - We want YOU!

If you work in a veterinary practice or in the pet industry or in a business that supplies goods or services to the industry and you have something to say - why not become a 'Guest Blogger'?

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Guidelines for Guest Bloggers

 

 
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10 Reasons why regular meetings won't work in your veterinary clinic

10 Reasons Why Regular Meetings Wont Work In Your Veterinary Clinic Part 1
Posted in Management at 11 March, 2020

Staff meetings can be the key to your veterinary clinic success (Part 1) Do we really need staff meetings? If I'm honest, when I mention staff meetings more often than not I hear something along the lines of . "Oh please no! What's the point? It'll proba...

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Posted by Tracy Kamens, Director OnPoint Veterinary Coaching
 

Laser therapy helping to heal wildlife burned in bushfires - thanks to SpectraVET

Laser Therapy Helping To Heal Wildlife Burned In Bushfires Thanks To Spectravet 2
Posted in Guest Blogger at 03 March, 2020

I am extremely lucky to be part of a company that without a doubt or question stepped up to help animals in the recent bushfires in Australia. My Boss Peter Jenkins is from Adelaide and only 15years ago made the move to the US with SpectraVET Inc. He was...

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Posted by Heidi Richardson, Operations Manager SpectraVET
 

3 Things I bet you didn't know about... Waggy Dog Veterinary Sales & Marketing

3 Things I Bet You Didnt Know About
Posted in 3 Things I bet you didn't know at 03 March, 2020

Waggy Dog can help you to keep your clients coming back & grow your practice with tailored marketing & training solutions 1. They are absolute experts at..... at helping you to stay connected with your clients. And they do this is a number of ways includi...

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Posted by Donna Robson, Director Waggy Dog Veterinary Sales & Marketing
 

Helping a client cope with the loss of a pet

Helping A Veterinary Client Cope With The Loss Of A Pet
Posted in Guest Blogger at 26 February, 2020

Vets tend to provide care throughout a pet's entire life from the first puppy health check right through to the animal's final days of life. However, all pet professionals can play a valuable role in helping their clients deal with the loss of a pet. Wit...

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Posted by Leanne Pilpott, Pet Professional
 

12 Secret Sleuthing Steps to Successful Reference Checks

12 Secret Sleuthing Steps To Successful Reference Checks V2
Posted in Management at 26 February, 2020

How much damage can employing the wrong person do to your veterinary practice? Ahh reference checks, ok I admit it - they're not my favourite part of the recruitment & selection process. But there is NO way I would ever hire someone without doing at least...

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Posted by Judy Gillespie, Vetanswers
 

Your Instruction Manual for Managing your Veterinary Team Part 2

Your Instruction Manual For Managing Your Veterinary Team Part 2
Posted in Management at 20 February, 2020

In Part 2, we'll discuss in more detail just what the four components of DiSC mean and how understanding them can help you not only better understand yourself, but also better manage your veterinary team along with others in your life including clients, f...

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Posted by Tracy Kamen, Director OnPoint Veterinary Coaching
 

The safest & smartest investment you can make? Investing in your Self Worth.

The Safest Smartest Investment You Can Make Investing In Your Self Worth
Posted in Guest Blogger at 13 February, 2020

Do you have self-worth? What about others in your veterinary team? First things first you are AMAZING, so you have every reason to be confident in who you are. But are you? Confidentially: seriously, this is something I struggle with every day and many...

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Posted by Dr Diederik Gelderman, Turbo Charge Your Practice
 

How will you celebrate Valentine's Day with your veterinary clients?

Vetanswers Valentines Day Im Much More Me 1
Posted in Client Service at 13 February, 2020

Valentine's Day is a great opportunity to connect with your veterinary clients. Even if you're not exactly what you would term a 'romantic', Valentine's Day offers a great opportunity to have some fun...

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Posted by Judy Gillespie, Vetanswers
 

3 Things I bet you didn't know about....OnPoint Practice Consulting

3 Things I Bet You Didnt Know About
Posted in 3 Things I bet you didn't know at 07 February, 2020

OnPoint Practice Coaching is here to help you develop & reach your goals, empower your team, create structure, enhance mental wellness & maximise practice profitability. 1. They are absolute experts at..... identifying what needs to be done & giving you t...

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Posted by Tracy Kamen, Director OnPoint Veterinary Coaching
 

Would you like an Instruction Manual for Managing Your Veterinary Team? Part 1

Disc An Instruction Manual For Managing Your Veterinary Team
Posted in Management at 05 February, 2020

Have you ever wondered why there are some people that you seem to get along with better than others? Think about the last time you met someone new, what was the interaction like? Did you struggle to connect, or did it seem like you had known each...

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1 Comments   Posted by Tracy Kamen, Director OnPoint Veterinary Coaching
 

The best way to diplomatically deal with gloomy veterinary clients

The Best Way To Deal With Gloomy Veterinary Clients Red
Posted in Guest Blogger at 19 December, 2019

There's a lot of negativity around, isn't there? It's hard to avoid on the news, in social media and in conversation. These negative comments from clients aren't necessarily aimed at you or your practice. Much of the time it is often more general gloomy...

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Posted by Dr Diederik Gelderman, Turbo Charge Your Practice
 

Tips to cool down hot dogs and parched pets

Tips To Cool Down Hot Dogs And Parched Pets Red
Posted in Client Service at 18 December, 2019

As parts of the state rise above 40 degrees Celsius this week, RSPCA NSW is urging all pet owners to keep their pets cool, hydrated and safe. It is crucial to prepare your pet for the heat to avoid potential heat stress and fatalities this summer. So wha...

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Posted by RSPCA, New South Wales
 

Tips for self-care over the Christmas holidays...& every day

Tips For Self Care Over The Christmas Holidays Every Other Day V2 Red
Posted in 1. Mental health resources at 18 December, 2019

This time of the year can be tough for many people. Looking after ourselves is crucial if we want to maintain a healthy level of wellbeing - that doesn't just mean physically, but psychologically as well. Typically, the Christmas period can be a stressful...

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Posted by Dr Nadine Hamilton, Love Your Pet Love Your Vet & Positive Psych Solutions
 

Improve the engagement of your veterinary team & improve profits!

Improve The Engagement Of Your Veterinary Team Improve Profits 1
Posted in Management at 12 December, 2019

We all know its hard to find vets in today's industry.... but to give it a number, approximately 30% of veterinarians working in Australia are currently thinking of leaving the profession. Not leaving their current job - leaving behind their clinical car...

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Posted by Dr Sasha Nefedova, General Manager PETstock VET
 

Anipal speaks at the UN!

Anipal Speaks At The Un 1
Posted in Our Community at 11 December, 2019

As you may have seen in a previous edition of our eNews or on social media, Dr Stephanie Stubbe, veterinarian and founder of AniPal was recently asked to speak at the United Nations in Bangkok, Thailand. This was an amazing honour and I was interested to...

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Posted by Dr Stephanie Stubbe, AniPal
 

Anipal in action at the UN - Plasticity Pitch

Anipal At The Un Presentation
Posted in Our Community at 11 December, 2019

Dr Steph Stubbe's presentation at the SEA of Solutions and Plasticity Conference, The United Nations, Bangkok, Thailand Thank you Plasticity and Sea Circular for hosting this crucial conference and bringing together leading minds who can help tackle plas...

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Posted by Dr Stephanie Stubbe, AniPal
 

Great ideas for improving the health and well-being of your veterinary team

Great Ideas For Improving The Health And Well Being Of Your Veterinary Team Red
Posted in 1. Mental health resources at 25 November, 2019

Mental Health challenges in the vet industry have received lots of attention in recent months. From national interest on The Project to a review of Victorian Vet Board Guidelines, our profession is scrambling to work out the best solutions for affected i...

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Posted by Dr Sasha Nefedova, General Manager PETstock VET
 

iM3 Case Study: Use of Synergy Synthetic Bone Graft on Boxer with a Unilateral Dentigerous Cyst

iM3 Case Study: Use of Synergy Synthetic Bone Graft
Posted in Guest Blogger at 21 November, 2019

Signalment: Rocket, a three-year-old, male neutered pure breed Boxer. Reason for presentation: Investigation of missing teeth which was identified during a yearly wellness examination, and an annual COHAT (Comprehensive Oral Health Assessment and Treatme...

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Posted by Dr. Kayoko Kuroda (BVSc MANZCVS Small Animal Dentistry & Oral Surgery) Northside Veterinary Care
 

Warning! Be alert for the dreaded ‘End of Year Fatigue Syndrome’ in your veterinary team

Warning Be Alert For The Dreaded End Of Year Fatigue Syndrome In Your Veterinary Team 1
Posted in Our Community at 21 November, 2019

Have you noticed any signs of fatigue, grumpiness, stress or a strange wild-eyed look in the eyes of any of your staff? If the staff in question also have children then they may already be suffering from the dreaded 'end of year fatigue syndrome' - a str...

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1 Comments   Posted by Judy Gillespie, Vetanswers
 

The 4 Best Veterinary Client Communication Hacks

4 Best Veterinary Client Communication Hacks Red
Posted in Client Service at 07 November, 2019

You can spend a lifetime learning about communication. Countless books, online resources, coaches and entire university degrees are readily available to educate and inform. Unfortunately, most of us don't have spare lifetimes to commit to this, meaning th...

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Posted by Dr Hubert Hiemstra
 

Steve the Birdbox... Encouraging positivity & fun in your veterinary team

Steve The Birdbox Encouraging Positivity Fun In Your Veterinary Team 2
Posted in Our Community at 06 November, 2019

Keen to turn your veterinary staff meetings into a more positive and fun event that your team looks forward to? Then you might want to consider your very own 'Steve the Birdbox'!...

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Posted by Tania, Thornleigh Veterinary Hospital
 

Breastfeeding Friendly Accreditation - build loyalty & satisfaction within your veterinary team

Breastfeeding Friendly Workplace Improve Welfare And Loyalty In Veterinary Practice
Posted in Our Community at 31 October, 2019

The words "feminisation of the veterinary industry" have been thrown around a lot lately. It's about time we stop the negative rhetoric and accept that working mothers are a huge part of our workforce and that's neither good or bad. It's a fact that we h...

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Posted by Dr Sasha Nefedova, General Manager PETstock VET
 

Adopting a Rescue Pet: 8 tips to help your veterinary clients

Adopting A Rescue Pet 8 Tips To Help Your Veterinary Clients
Posted in Client Service at 31 October, 2019

Over the last decade, there has been an increase in the number of rescue pets that are re-homed or adopted. In fact, in 2017-2018 more than 95,000 rescue animals were re-claimed or re-homed. While 'rescue culture' is growing in popularity, pet professiona...

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Posted by Leanne Philpott, Pet Professional
 

Halloween resources to share with your veterinary clients

Halloween Resources To Share With Your Veterinary Clients Blog
Posted in Social Media at 24 October, 2019

Halloween and pets - it really can be a trick or a treat! Whether you love or hate the concept of Halloween, it seems to be becoming more and more popular. Which means it offers a great opportunity to interact with your clients from both a fun and an edu...

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Posted by Judy Gillespie, Head Witch, Vetanswers
 

10 commandments for achieving exceptional client service

10 Commandments For Achieving Exceptional Client Service Red
Posted in Guest Blogger at 17 October, 2019

It doesn't matter if you are serving clients online or in a veterinary business, there are 10 things that go to making up exceptional client service. Here are the 10 commandments your clients wish you would abide by. Feel free to pick up a chisel and .......

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3 Comments   Posted by Ingrid Moyle, Heart Harmony Communications
 

Pet Insurance - is it really worthy of a Shonky?

Pet Insurance Is It Really Worthy Of A Shonky Red
Posted in Client Service at 17 October, 2019

Every year, the independent, consumer advocacy group Choice announce their Shonky Awards - their annual awards that name and shame the shonkiest products and companies taking advantage of Australian consumers. This year Pet Insurance was named .......

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6 Comments   Posted by Judy Gillespie, Vetanswers
 

How Will You Spoil Your Veterinary Nurses On Vet Nurse Day 2019?

2019 Happy Vet Nurse Day
Posted in Management at 09 October, 2019

Vet Nurses Day Friday 11th October 2019. We all know how essential Vet Nurses are to your business and to the veterinary industry in general. And we all know what an awesome bunch of people they are! How do you plan on spoiling your vet nurses this year?...

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11 Comments   Posted by Judy Gillespie, Vetanswers
 

iM3 Case Study: Management of a traumatic Class II malocclusion in a 6mth old Labrador dog

Im3 Management Of A Traumatic Class Ii Malocclusion In A 6mth Old Labrador
Posted in Guest Blogger at 29 September, 2019

Background and treatment options for traumatic malocclusion due to linguoverted mandibular canine teeth ('base narrow') Linguoversion of the mandibular canine tooth/teeth is where one or both mandibular canines is lingually displaced from their normal po...

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Posted by Dr. Anthony Caiafa BVSc, BDSc, MANZCVS
 

Forward Booking at your veterinary practice? Seriously..why wouldn't you?

Forward Booking At Your Veterinary Practice Seriously Why Wouldnt You
Posted in Operations at 26 September, 2019

Do you always re-schedule the client's next visit before they leave your veterinary practice? You do realise that forward booking is actually a service to me (the client) don't you? By helping me to make my next appointment you've taken away one more thin...

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Posted by Judy Gillespie, Vetanswers
 

When it hits the fan. Dealing with mistakes in veterinary practice (part 2)

When It Hits The Fan
Posted in Our Community at 19 September, 2019

What do we do when what we fear has happened? When you've done something, or didn't do something, and the outcome for your patient has not been good. Luckily we have decades of research from both the medical and veterinary worlds to learn from. Some of th...

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2 Comments   Posted by Dr Hubert Hiemstra
 

Pet Hazard Alert! Educating your veterinary clients on common household dangers

Pet Hazard Alert Educating Your Veterinary Clients On Common Household Dangers
Posted in Client Service at 12 September, 2019

You can help to keep your veterinary patients safe by educating pet owners on common household dangers. While pet owners might be aware that certain plants and foods pose a risk to animals, there are numerous other dangers around the home that might not b...

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Posted by Leanne Pilpott, Pet Professional Insurance
 

Avoid making mistakes & you may not grow into the best possible version of you (part 1)

Avoid Making Mistakes And You May Not Grow Into The Best Possible Version Of You Red
Posted in Our Community at 05 September, 2019

Most veterinarians have a long history of success & achievement, so when faced with the embarrassment of failure it can be a uncomfortable space to occupy. So how do we get past this? It's the weekend. You've had a challenging week at work, but you coped...

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Posted by Dr Hubert Hiemstra
 

3 Things I bet you didn't know about... KICK ASS VETS

3 Things I Bet You Didnt Know About
Posted in 3 Things I bet you didn't know at 04 September, 2019

KICK ASS VETS provides practical, tangible and immediately implementable tools to help EMPOWER veterinarians to fall back in love with their career. They are absolute experts at understanding where associate vets are coming from when working in clinical p...

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Posted by Dr Ann Herbst, KICK ASS VETS
 

So Many Other Things: The Reality of Veterinary Practice Part 17 - Conclusion

So Many Other Things - The Reality of Working in Veterinary Practice Conclusion
Posted in So Many Other Things... at 29 August, 2019

Scientists, detectives, carers, shepherds, counsellors, colleagues, mentors, mediators, negotiators, advocates, risk managers.

There are many skills that veterinary services workers will need to have beyond treating sick animals. The reality is the fir...

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Posted by Michael Weinhardt, Michael Weinhardt Photography
 

Make Your Veterinary Team Great Part 4: Appreciation is an essential ingredient

Make Your Veterinary Team Great Part 4 Appreciation Is An Essential Ingredient 2
Posted in Management at 29 August, 2019

Having the right TEAM and culture is essential to the success of your veterinary practice. In the final post in the series Making Your Veterinary Team Great Again we'll be talking about the second most important ingredient in any high performing team whic...

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Posted by Dr Diederik Gelderman, Turbo Charge Your Practice
 

3 Things I bet you didn't know about.... Improve International

3 Things I bet you didn't know about.. Improve International
Posted in 3 Things I bet you didn't know at 27 August, 2019

Improve International Australia provides veterinary education through year-long modular programs and weekend fast track courses with a focus on practical small group teaching. Find out what else they're experts at and how they can make your life easier......

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Posted by Rachel Olson, Improve International
 

Successful results 7 weeks after introducing laser therapy to our veterinary practice

Successfully Introducing Laser Therapy Treatment To Our Veterinary Practice 4
Posted in Operations at 27 August, 2019

At Vetsone we're in the same business as all other practising Veterinarians and so we focus on providing a range of products that we believe are useful for clients, pets and importantly, business profitability. One of these products is the Berylas Laser T...

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Posted by Dr Mark Weingarth, Veterinarian & Director Vetsone
 

Making Your Veterinary Team Great Again Part 3: Trust is an essential ingredient

Make Your Veterinary Team Great Part 3 Trust Is An Essential Ingredient 2
Posted in Management at 22 August, 2019

Having the right TEAM and culture is essential to the success of your veterinary practice. Now we need to identify the two most important ingredients for building high-performance teams. We'll cover the first one in this post and the second one in the nex...

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Posted by Dr Diederik Gelderman, Turbo Charge Your Practice
 

It's ok not to be ok. The benefits of a Mood Board for your veterinary team

Aec Image 1
Posted in Our Community at 22 August, 2019

A few week's ago I came across an awesome post on Instagram from Animal Emergency Centre (@aecvets) with images and an explanation of their brilliant Mood Board: It's OK to not be OK. Each shift the team picks a feeling they're currently relating to and w...

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Posted by Judy Gillespie with Amy Noonan & Todd Wade from AEC
 

So Many Other Things: The Reality of Veterinary Practice Part 16 - Full Responsibility

4. So Many Other Things - The Reality of Veterinary Practice Part 16 Full Responsibility
Posted in So Many Other Things... at 15 August, 2019

In preparation for work as a vet or a vet nurse, education is required and significant work experience is essential. As much as university must provide the former, the onus is on the individual for the latter. Though, no matter how much preparation throug...

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Posted by Michael Weinhardt, Michael Weinhardt Photography
 

3 Things I bet you didn't know about... MedicalPlus

3 Things I Bet You Didnt Know About
Posted in 3 Things I bet you didn't know at 15 August, 2019

Medical Plus is a world leader and major supplier of high quality veterinary specific imaging equipment with a presence in the Middle East, South East Asia and Asia Pacific. Find out what they're experts at & how they can make your life easier......

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Posted by Aimee Rapone, MedicalPlus
 

Make Your Veterinary Team Great Again Part 2: You can't rely on 'Superstars'

Make Your Veterinary Team Great Part 2 You Cant Rely On Superstars Red
Posted in Management at 15 August, 2019

In Part 1 we used the analogy of ducks and geese to demonstrate how a team working in harmony and synergy can produce 71% more output than a single individual could possibly achieve on their own - and with a lot less effort and stress. In this post we'll...

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Posted by Dr Diederik Gelderman, Turbo Charge Your Practice
 

Acupuncture as adjunctive modality to treat symptoms of intervertebral disc disease in a beagle

Murphy's Story - Acupuncture Case Study
Posted in Operations at 13 August, 2019

Intervertebral Disc Disease (IVDD) in dogs is one of the common neurological conditions seen in practice. It is caused by displacement of part of the intervertebral disc, often located in the thoracolumbar and cervical region, causing pain and neurologica...

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Posted by Dr Alison Shen, BVSc (Hons) CVE (IVAS) Aussie Mobile Vet, Brisbane
 

3 Things I bet you didn't know about... Social Domination

3 Things I Bet You Didnt Know About
Posted in 3 Things I bet you didn't know at 08 August, 2019

Social Domination is a social media agency supporting businesses to build their brand online using Facebook and Instagram advertising and free social media strategies. They are absolute experts at growing your business using social media to dominate your...

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Posted by Elisha DeJonge, Social Domination
 

Four words to help you move forward in your veterinary career.

Four Words To Help You Move Forward In Your Veterinary Career V2 Red
Posted in Our Community at 08 August, 2019

On the 16th October, there's an awesome 1 day symposium being held in Sydney. Four-Words Forwards! is a 1-day workshop promoting wellbeing and tapping into resources we may not know we have. Our speakers will provide bite-sized insights, with a focus on...

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Posted by Dr Anne Fawcett
 

Make Your Veterinary Team Great Part 1: Do you want a team of eagles or ducks?

Make Your Veterinary Team Great Part 1 Do You Want A Team Of Eagles Or Ducks Red
Posted in Management at 08 August, 2019

Having the right TEAM and culture is essential to the success of your veterinary practice. Being brutally honest, most Veterinary practice teams that I have seen over the last 20 years are dysfunctional. Many people who work in vet are here only because...

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Posted by Dr Diederik Gelderman, Turbo Charge Your Practice
 

Vet Long And Prosper

Vet Long And Prosper Red
Posted in Our Community at 01 August, 2019

Your veterinary career is like launching a rocket... Google tells me that the edge of the universe is expanding outwards at 68 kilometres per second per megaparsec. To clarify: a parsec equals 3.26 million light years, and a megaparsec equals a million pa...

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Posted by Dr Hubert Hiemstra,
 

So Many Other Things: The Reality of Veterinary Practice Part 15 - First Steps

So Many Other Things The Reality Of Veterinary Practice Part 15 1
Posted in So Many Other Things... at 01 August, 2019

The beginning of a career in veterinary services extends far back before the first day of work after graduation. A few Brudine vets worked as vet nurses before or during study. Some grew up in the country, some in the city. All had a love of...

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Posted by Michael Weinhardt, Michael Weinhardt Photography
 

3 Things I bet you didn't know about... Chow Slow

3 Things I Bet You Didnt Know About
Posted in 3 Things I bet you didn't know at 25 July, 2019

Many pet dogs and cats eat their food too quickly which can result in indigestion, bloating and regurgitation. Chow Slow custom slow feeder bowls make it impossible for pets to eat their food too quickly. 1. They are absolute experts at........

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Posted by Harvey Green, Chow Slow
 

Anti-vaxxers impacting pet vaccination

Anti Vaxxers Impacting Pet Vaccination 1
Posted in Client Service at 25 July, 2019

The anti-vaccination movement is spilling into the animal world. An increasing number of pet owners are refusing to vaccinate their pets due to unfounded fears of canine autism along with other health concerns. Reports state that anti-vaxxers are making...

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Posted by Leanne Pilpott, Pet Professional
 
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