"The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways."
- Richard Branson
Let Us Do The Talking For You
Keep your clients coming back, grow your practice and give your team the edge with tailored training and outbound calling solutions.
- Keep your costs down by oursourcing your outbound calling to a trusted industry professional who understands your business, your clients and their pets.
- Free up you veterinary nurses to provide the care and service your patients require
- Grow your team without increasing your wages budget
- Receive comprehensive campaign reports including call statistics, trends, insights and recommendations
We provide all of our clients with a written gurantee of confidentiality and Police Clearance.
Our Services
APPOINTMENT SETTING
"86% of customers say an emotional connection with a customer service agent would make them continue to do business with the company."
- Forbes
Reminder calls are not just about booking appointments. We want to help you stay connected with your clients and patients, fostering the trusted relationship you have with them. We’ll check on patient status, answer general questions about preventative health care, update contact details, provide information about relevant services and offers (such as Puppy Preschool) and follow up with helpful information emails. Communication notes and appointment bookings are entered directly into your practice management system so there is no double handling. We’ll work with you to understand your schedule management policies and booking guidelines prior to calling, so that we can seamlessly integrate with your team.
Most importantly we’ll provide you with detailed reporting and analysis at the end of each month, allowing you to adapt your strategy and focus on the campaigns that deliver the best returns on your outbound calling investment.
Vaccinations & Proheart Reminders | Arthritis Injections | Desexing | Puppy Preschool | Dental estimate follow ups
CLIENT SATISFACTION SURVEYS
Online surveys can be an effective way to find out what clients think about your services, however, often clients find it easier to talk to a real person.
We’ll call your clients to follow up on recently provided services, or to find out why they haven’t visited recently.
Service calls are a great way to invite honest and detailed feedback and to implement retention measures for the future.
PROMOTIONS
Clinic promotions such as dental month, desexing and senior’s month can offer significant savings for your clients.
We’ll call clients who you think would benefit the most from a promotional offer and make sure that they don’t miss out on potential savings and premium healthcare for their pet.
MYSTERY SHOPPING
Whether you want a customer service assessment for your team, or perhaps to find out what your competitors are charging, let us make the call. We’ll provide a full comparative analysis of pricing, service and overall experience.
CONTENT MARKETING
Your website content should be kept fresh and up to date so that visitors are interested and engaged, and keep coming back to your site. You can attract new clients and improve your SEO rankings by adding regular articles and blogs to your website.
We’ll research and write relevant and informative articles that drive traffic to your website and coincide with key events on your marketing calendar.
Promote articles on social media and in newsletters, then monitor your Google Analytics for measurable results.
CLIENT SERVICE & SALES TRAINING
We recognise that most veterinary teams love nothing more than to delight their clients and to help them whenever they can. Sometimes though, sales and service can seem daunting to professionals who joined the industry to be care-givers for animals. And that’s ok!
We can take the stress out of client service and sales by providing your team members with the skills and confidence they need to deliver an exceptional client experience – every time.
REPORTING AND ANALYSIS
Through outbound calling we will deliver instant, tangible and affordable results to your practice. We’ll provide detailed reporting and analysis for each campaign we run for your practice, including call answer rates, conversion to bookings and reasons for deferment or refusal. Review the success of your promotions and seasonal offers year on year and make changes according to your clients’ feedback.
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