Client Service Resources
NEW FREE Downloadable poster from Lili Chen: Cats need....

Click HERE to download a high res version
Source: Lili Chen - Doggie Drawings Free Resources. These illustrations are FREE to download, share, print and distribute under the Creative Commons License terms listed on her website HERE
For more awesome FREE posters to share with your clients visit: https://www.doggiedrawings.net/freeposters

Client handouts:


NEW First Aid for Pets from Dr Belinda the Vet
Dr Belinda has put together a great blog post with loads of pet first aid tips for clients
You can see the full blog post here: First Aid for Pets
The blog post also includes these excellent images that are perfect to share on social media. As Dr Belinda has been so generous in sharing her resources it would be great if you could also add in a link to her original blog post: http://drbelindathevet.com/doginfo/first-aid-pets/


The Puppies and Kitten Care Toolkit (dvm360)
Another excellent collection of resources to help discuss and advice on puppy and kitten care with your clients. The puppy & kitten care tools include:
- Articles and tips
- Audio clips including: Creating a class act; Right from the beginning; and All pups aren't created equal
- Pet selection quiz: hlep clients find a good fit when they're looking for a new pet
- The dvm360 social media marketing kit: pre-written Facebook posts and tweets to educate your clients
- Practical pointers
- Take home tips
- Video corner: Choosing between a young animal and an adult
- Ready to use handouts
Accessed: 6.10.2014
An awesome collection of resources that will really help get a consistent message out to your clients on the importance of pet dental health, Information, handouts, videos include:
- Articles & tips
- Your dental care tools including some great videos
- Image quiz
- the dvm360 social media marketing kit
- Client education round-up
- Sample scripts
- Ready to use handouts
- Free iPad module on dental care
Accessed 24.08.2014
An awesome list of resources devoted entirely to the concept of Fear Free Veterinary Care - the resource list contains coverage, analysis solutions and tools (accessed 15.08.2014)
Practice Visit Client Survey (dvm360)
Click here to visit the blog post: Get answers from veterinary clients with this practice visit survey
Photo Release Form (dvm360)
Posting photos of your patients on your website, Facebook, Twitter, Pinterest, etc. is a great marketing tool BUT always make sure you've received authority to do so. Download this simple 'Photo Release Form' from dvm360.

Check out this great website for cat owners and share the link on your web page.
The American Association of Feline Practitioners (AAFP) and Boehringer Ingelheim have developed a campaign to educate cat owners about how to watch for subtle signs of sickness and how to know when to contact their veterinarian. Healthy Cats for Life emphasizes the importance of twice-a-year veterinary exams and recognizing behaviors that relate to feline wellness.
Check out this page of FREE downloadable resources from 'Exceptional Veterinary Team'
- Getting to "YES" on heartworm preventatives handout
- Mystery Shopper Checklist
- Canine Care Compliance Record
- Feline Care Compliance Record
- Patient Medical Information Checklist
- And lots more....
Find Pet Friendly Places to Visit Near You
Add a link on your website to this useful page on the 'Paw Club' website and help your clients find dog friendly places to visit - all they need to do is enter their postcode:
CPR For Pets
We've recently come across a few resources on CPR for pets. Obviously nothing can take the place of attending an actual CPR training course but these may also be useful handouts for your clients:
Saving Your Pet with CPR (JPEG) (Source: American Red Cross)
Saving Your Pet with CPR (PDF) - A5 size, i.e. 2 per A4 (Source: American Red Cross)
Save a Life - Learn Animal CPR (PDF) - DL brochure (Source: Greenwich Animal Hospital)
FREE downloadable resources from My Smart Puppy. An amazing range of resources available including pdf handouts & videos.
Library categories include:
FREE downloadable resources from Dr. Sophia Yin - The Art & Science of Animal Behavior
- Awesome resource for those veterinary practices in urban locations - PIAS has put together a detailed resource on living with pets in the city. You can download a PDF version or there are limited hard copies available for purchase - visit http://www.petsinthecity.net.au/
Cat Owners:
- The American Association of Feline Practitioners and International Society of Feline Medicine have come up with a set of recommendations for making cat visits to the veterinary clinic a less stressful affair—for patients, owners, and the entire veterinary team.
- The American Association of Feline Practioners and the American Animal Hospital Association have developed these guidelines to herlp practices develop a partnership with cat owners that will pave the way for a lifelong healthcare plan.
Dog Owners: