If you work in a veterinary practice or in the pet industry or in a business that supplies goods or services to the industry and you have something to say - why not become a 'Guest Blogger'?
For more information click here to read our: Guidelines for Guest Bloggers
Unlock Veterinary Consulting is the absolute expert at knowing which systems, technology, and workflows actually work in veterinary clinics – and which ones quietly drain time, money, and energy.
Unlock specialises in identifying where processes are failing, what needs refining, and which tools (HR platforms, rostering systems, payroll, or emerging AI tech) will genuinely support your clinic. We don’t just advise, we help select, customise, and implement the right systems so they deliver real-world results.
The one thing that makes us different from our competitors is that we don’t sit on the sidelines — we come into your clinic and do the work with you.
Unlock operates as a hands-on, COO-style partner. We spend time on the ground, speak directly with your teams, map real workflows, liaise with third-party suppliers, build the systems, and train your leaders. This is practical, embedded consulting – not theory, seminars, or wish lists.
Unlock Veterinary Consulting can make your life easier by providing the high-level HR and operational support that corporate clinics have – tailored for independent practices.
Unlock provides executive-level guidance without the cost of a full-time hire, helping you reduce risk, avoid costly HR and WHS penalties, stabilise teams, and improve retention. For many clinic owners, we become the ultimate “phone-a-friend” delivering expert advice when you need it most, while quietly building a stronger, more sustainable business behind the scenes.
Lauren Chalwell is a veterinary operations leader, consultant, and founder dedicated to strengthening independent clinics across Australia and New Zealand. With a career spanning clinical nursing, multi-site operations leadership, and large-scale system and workflow implementation, she brings practical, in-clinic insight to every project. Lauren is the founder of Unlock Veterinary Consulting, supporting clinics with people-first, commercially smart business strategy, and Shift & Paws, a modern locum and staffing platform connecting good clinics with good people. She is passionate about building sustainable, psychologically safe workplaces and helping veterinary teams balance clinical excellence with strong business performance.
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Professional Practice Sales (PPS) specialises in helping veterinary practice owners navigate one of the most important decisions of their professional journey — preparing for, and successfully transitioning, their practice. 1. We are the absolute experts at... We are...
