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The Vepalabs team are the absolute experts at service and repair.
The techs at Vepa could probably strip down the space shuttle and put it back together again (and there wouldn’t be many bits left over at all). This is important because the skills of their technicians have earned Vepa special status with manufacturers. They are more than just an agent or distributor of in-house analysers. They can service and repair the equipment as well.
This also means that Vepa makes the call on warranty claims.
It’s no surprise that a clinic has never had a claim turned down. If Vepa can’t repair it, they’ll replace it.
Recently this has enabled them to extend the 5-year warranty on Skyla analysers right out to 7 years when a practice has a nurse who’s completed their Vepa Expert training. It’s the longest warranty in the industry – or in most industries for that matter.
Clinics get busy, staff get stressed, and things get broken. And Vepa GETS it. Vepa has five Vet Nurses and a Vet tech on their support team so they understand what your life can be like. Which is they’ve introduced the friendliest warranties ever, and very likely the ONLY warranties that cover mistakes, misuse and Mr/Ms Clumsy.
They’re not kidding – if you break it when things get crazy… just….. breathe… it came from Vepa, and everything’s going to be fine.
The one thing that makes Vepa different from their competitors is a fresh and flexible approach to the supply of in-house diagnostic analysers.
No other company offers capital equipment at no charge, with no locked-in consumable contract. Vepa can supply major diagnostic analysers to veterinary practices of any size, on a month-to-month basis. You can think of them as a ‘friend with benefits’, but no commitment!
Vepa recognises, especially in these challenging times, that it’s unfair to commit your veterinary practice to testing volumes or spending obligations. Nor does Vepa restrict you to a single brand of analyser, or require you to use a particular external lab, or access your customer database. Vepa strongly believes that a practices diagnostic business belongs to the practice, not the supplier!
Vepa can make your life easier by removing problems that have stressed Veterinary practices for too long.
Vepa’s underlying principle is “Whatever’s best for the clinic”, and that’s driven some industry-first benefits for their customers including:
The world-famous (in Australia) Vepa expiry guarantee. As a Vepa customer, you no longer need to worry about expiring diagnostic stock. With only a phone call, you can have that expiring stock replaced.
Pack splitting. If you work in a smaller practice, then you’re going to love being able to order any amount of most tests. Vepa are happy to break down packs, so your clinic won’t have too much money tied up in inventory. As a Vepa customer, you can buy a single chemistry panel if you wish!
Free replacement tests for troubleshooting. If you’re a Vepa customer and have a concern about unexpected results, you’ll be able to confirm the results by re-running the test with the help of a Vepa tech over the phone. And any consumables used in the process will be replaced.
Jack is the Business Manager at Vepalabs, where his aim is to deliver the single biggest growth opportunity for companion animal practices in Australia through the most cost-efficient point-of-care diagnostics on the market. After nearly 20 years in the veterinary industry, he still believes in "Customer first. Big company egos last!". Feel free to contact him for an honest chat about Veterinary point-of-care diagnostics.
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