After a career in HR working in a range of service industries and teaching at TAFE for several years, I then (somewhat accidentally) found myself in the veterinary industry and here I’ve stayed because I love the people and what they do. I created the Vetanswers Community to provide the support, resources and solutions to help our members build happy, successful, profitable businesses and careers.
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What is your veterinary brand and why is it so important to the success of your business? The first question is of course, what exactly IS your veterinary practice brand? Your brand is not your logo. It's...
Today I received a question from a Vetanswers Member: I&m looking at improving the accuracy / efficiency / detail with my clinical notes but I&m a bit of a slow typer. I&ve already looked into a few options re: dictation applications but am struggling
Every time I see a negative comment from a pet owner about their veterinarian, my heart drops. I know that almost everyone who works in a veterinary practice is there for the right reasons. Whether it’s for the pure love for animals, to be an advocate…
I&m too young to be a leader in my veterinary practice – I wouldn&t know where to start! Even if you don’t have a ‘Title’ there’s no reason why you can’t step up into a leadership role, especially if, for whatever reason, you can see there’s a bit of a v
One of the most common conditions clients are referred to me for is dragging or paw knuckling. As we know there can be several causes of paw knuckling or dragging: Arthritis, injury, Carpal flexural deformity, Intervertebral disc disease …..
How much damage can employing the wrong person do to your veterinary practice? Ahh reference checks, ok I admit it – they’re not my favourite part of the recruitment & selection process. But there is NO way I would ever hire someone without doing at least
Keen to turn your veterinary staff meetings into a more positive and fun event that your team looks forward to? Then you might want to consider your very own ‘Steve the Birdbox’!
Every year, the independent, consumer advocacy group Choice announce their Shonky Awards – their annual awards that name and shame the shonkiest products and companies taking advantage of Australian consumers. This year Pet Insurance was named ….
Do you always re-schedule the client’s next visit before they leave your veterinary practice? You do realise that forward booking is actually a service to me (the client) don’t you? By helping me to make my next appointment you’ve taken away one more thin
“Owners must be told some breeds are born to a lifetime of suffering, even if it means upsetting clients and putting livelihoods on the line” I shared this post on Facebook during the week & the range of responses …
