If you work in a veterinary practice or in the pet industry or in a business that supplies goods or services to the industry and you have something to say - why not become a 'Guest Blogger'?
For more information click here to read our: Guidelines for Guest Bloggers
The Neighbourhood Vet Tewantin is an independent small-animal clinic located on the Sunshine Coast. It was founded by Dr Amber Christie and Brooke Goodwin, a skilled and experienced vet-nurse team. Together, they’ve created a practice that’s focused on fostering strong bonds with their clients through trust, respect, and high-quality care.
Since its opening, the clinic has been dedicated to delivering a unique blend of veterinary expertise with a personal touch, making it a much-loved and valued resource for pets and pet parents in Tewantin.
In the early stages of establishing the clinic, Practice Manager Brooke recognised the need for a reliable distribution partner to support their daily inventory needs and streamline operations. She chose Provet, a trusted veterinary distributor, and has since integrated Provet’s tools and services as an essential part of running their clinic efficiently.
As a new clinic, The Neighbourhood Vet Tewantin evaluated several supplier options. Provet emerged as the best choice due to the integration available with the cloud-based practice management software, Covetrus Ascend and the comprehensive range of products provided by Provet.
“Provet integrates with our practice management software (PIMS) really well,” Brooke explains. “Another reason we chose Provet is that their customer service is great. For example, when we inquire about products, or they call us back after we’ve placed an order to let us know if something’s on back order.”
Brooke was also impressed with Provet’s extensive product range and the convenience of ordering through their Provet Connect platform. “We can get most of the products we need really quickly, and they also stock a wide variety,” she says.
Brooke’s experience with Provet has been extremely positive. She appreciates the personalised support of her Provet Business Account Manager (BAM), Wayne, who provides essential updates and recommendations specific to the clinic’s needs.
“Wayne’s fantastic. He’s on the ball with everything. If he says he’s going to do something, he does it,” Brooke shares. “He tailors his visits to us and only brings up products that are relevant to our clinic.”
Wayne’s support extends to potential inventory management solutions, which Brooke finds helpful, even though they haven’t yet implemented Provet’s barcode inventory tracking. “He’s always available if we have any questions,” Brooke notes. This level of accessibility and commitment to service has helped build a strong working relationship – one Brooke sees as integral to The Neighbourhood Vet Tewantin’s growth.
The Provet Connect ordering system has also proven beneficial for the clinic’s daily operations. “Provet Connect makes it easy to search for items,” Brooke says. “If I’m not sure of an item that I’ve ordered, I feel free to call Provet and discuss the item.”
Also, Provet’s customer service team has supported her in creating a consumables list to simplify reordering common items. “I requested a list of all our commonly ordered products, consumables, and pharmacy items, and they supplied a detailed list that I can create ordering lists from,” she explains.
The Neighbourhood Vet Tewantin also enjoys the valuable Provet offerings:
This level of transparency and reliability helps the clinic keep clients informed and maintain their stock levels with ease. “We can tell our clients if their order is coming in that day, or if it’s on backorder. That gives us time to call and update them,” she adds. She also calls out how important Provet’s proactive communications are for maintaining excellent client service.
Since partnering with Provet, The Neighbourhood Vet Tewantin has experienced significant benefits in terms of efficiency, time savings, and product availability. Highlights of these improvements include:
Reflecting on her experience, Brooke highly recommends Provet to other veterinary clinics. “I highlight the great customer service, the fast turnaround time between order and delivery, and the wide range of products,” she says. Brooke has also found Provet’s team to be accessible, proactive, and committed to supporting the clinic’s growth.
For clinics looking to find a trusted partner with reliable service, Provet offers a comprehensive solution tailored to the unique demands of veterinary practices. “Wayne’s great. Everyone’s just been really lovely.” Brooke says, highlighting the invaluable support Provet has provided The Neighbourhood Vet Tewantin from startup to success.
Learn more about working with Provet as your trusted distribution partner.
This post first appeared on the Provet Blog: The Neighbourhood Vet Tewantin: A Thriving Practice Powered by Provet
Josh Littler is the Asia Pacific Marketing Manager at Covetrus Technology Solutions. He has been in the veterinary industry for nearly four years and is driven by providing value to the industry in the form of podcasts, articles, webinars, videos and industry reports. He has a deep empathy for the challenges that the industry is facing and aims to support veterinary professionals through education. Feel free to get in touch with Josh if you’d like to contribute to Covetrus’ articles.
Connect with Josh:
Discover how the magical world of curiosity and an open, curious mindset can transform your professional veterinary leadership journey. By seeking to understand before casting judgements, you'll more easily embrace new challenges and conquer self-doubt. The Power of...
