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Beyond the traditional companion animal and rural practices, the profession is thriving with a range of different models.
At Virtual Vet Nurse, we love catering to the diverse needs of different practices, whether it’s mixed practice, mobile clinics, cat-only, exotics, eye specialists, dental-only, or emergency and ER practices.
Each clinic needs its Virtual Vet Nurse to communicate in slightly different ways. This blog explains how we do it.
Every Virtual Vet Nurse comes with a full suite of workflow options, which are fully customizable according to practice type.
For example, a pre-visit workflow for a behavior consultation in a cat-only clinic will focus solely on cat-related questions. So if a client asks a question about diabetes, it will provide content specifically aimed at feline diabetes management.
Here’s some example questions from a cat behaviour survey. The clinic chooses the type of questions they’d like to ask, and the length of their survey. It’s totally up to them.
Like any well-trained front desk team member, Virtual Vet Nurse understands exactly the type of services their clinic offers.
For example, a Virtual Vet Nurse at a referral/specialist clinic knows how to respond appropriately to client enquiries. If someone makes a booking request, the Virtual Vet Nurse will ask if they have visited before, or how they’ve been referred. They will also politely explain that their practice doesn’t handle routine procedures like vaccinations.
Virtual Vet Nurse has developed referral-only content for several clinics in different countries; including the US, Australia and New Zealand.
“Vivian” is the Virtual Vet Nurse working at the Veterinary Eye Centre of New York City. As a well-trained concierge, you can see how accurately she responds to the client queries below.
Another example is mobile veterinary practices. Since mobile vets may not perform surgeries, their Virtual Vet Nurse will explain what services are available under mobile care, take online bookings, and also inform clients when the vet will be in their area next.
Virtual Vet Nurse conversations are also customised to different geographical regions.
For example, Virtual Vet Nurse knows that American pet parents say “potty” instead of “toilet,” so the chatbot automatically adjusts the language when having these particular conversations! They’re also trained to talk about species relevant to the local region.
This ensures the communication always feels natural and relevant to the client, wherever they are in the world.
Things get even more exciting when we use our vet-curated OpenAI.
This cutting-edge technology allows Virtual Vet Nurse to bypass standard workflows and deliver highly specific content directly from documents, PDFs, or website content provided by the practice.
So instead of general advice – of the type found in any OpenAI platform – the client receives content that reflects the clinic’s unique procedures. Even more importantly, the clinic’s Virtual Vet Nurse also help to ‘close the deal’ and guide the client to the next step, whether it’s making a booking or contacting the team.
For example, this specialist clinic focusing on osteosarcoma in dogs sees their Virtual Vet Nurse retrieve and present detailed information on how the clinic treats this specific condition:
These are just some examples of how Virtual Vet Nurse serves different types of practices. We have many more examples – please ask and we’ll be happy to show you.
Your clinic’s own Virtual Vet Nurse can start work immediately. There’s no minimum term, and the onboarding process is simple.
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