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In a 2017 study on successful teamwork 1,100 staff members were surveyed, and there was one essential element in high-performing teams that delivered amazing results. Those employees who worked in teams with this essential foundation responded with:
Not only were 50% of those surveyed planning to stay with their current employer (and 88% would recommend their employer to friends and family as a place to work), but these same individuals also earned 17% more – a direct correlation to their productivity.
Imagine what impact numbers like these would have in your practice if they were to be replicated within your veterinary team.
These are not aspirational statistics. They are evidence of what’s possible for your veterinary team when you get it right.
These statistics reveal the essential element – the secret sauce – of high-performing teams.
Trust is the foundation for any successful team.
When teammates trust one another, decision-making is quicker and easier, conflict is constructive, and team members become more autonomous, compassionate, and innovative.
In this three-part series, we’ll show how you can cultivate a culture of trust in your veterinary practice.
As a veterinary business leader, you are integral in building trust, especially as teams form and change and when new team members are hired.
Clarifying the responsibilities of each person’s role and how they relate to one another will not only prevent doubling up on tasks and micro-managing but also promote team harmony as each person works towards the bigger picture.
Creating a culture of trust starts by acknowledging one another. This is as simple as saying hello and goodbye at the start and end of the workday, using someone’s name in communication and recognising their good work.
Setting challenging yet attainable tasks for your team to complete by working together also builds trust as neurochemicals intensify focus and strengthen social connections. The key is to set team and individual goals and ensure steady progress to an agreed deadline.
In the next post of this series, we’ll cover having conversations about trust and the seven elements of trusting relationships.
Chris Gough is on a mission to empower business leaders and managers with the knowledge, skills and confidence to engage effectively with their people to create extraordinary results. The first half of Chris’ career was spent developing systems enabling him to create one of Australia’s most successful veterinary practice. Riverbank Animal Hospital, an ASAVA Accredited Hospital of Excellence, was benchmarked in 2015 as their top performing veterinary practice by recognised industry analysts. Chris joined Lincoln Institute as a student with Lincoln’s founder Paul Ainsworth in 2012. After completing Lincoln’s flagship Lead to Succeed program he was the first graduate invited to join Lincoln’s innovative mentoring and coaching program in 2015 and 12 months later he became a partner. Chris now heads up Lincoln’s talented Coaching Team, oversees Lincoln’s member benefits program, Lincoln Advantage and is also head of operations at Lincoln HQ.
Connect with Dr Chris:
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