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In Part 1, we examined the differences between empathy, sympathy, and compassion and explained the vital role of self-compassion in personal and professional life.
In Part 2, we shared four benefits of exercising empathy within your veterinary team to create a more inclusive, collaborative, and harmonious work environment based on empathetic communication.
Now, we journey to the heart of empathy to empower you to boost team performance, influence, and trust significantly.
Empathy not only improves job performance but also enhances the overall quality of interactions between people. Embracing the perspectives of others, delving into their experiences, and accepting that you may not possess the complete picture are all key traits for achievement.
Imagine hiring a team where everyone thinks the same way. It might feel comfortable, but this can lead to stagnation. In contrast, a diverse team, rich in different perspectives, can challenge and improve on one another’s ideas, leading to innovative solutions.
Think of it as the magic behind 1 + 1 = 3. When we combine our thinking, we don’t just add knowledge; we create a synergy that produces even better results.
Why? Because empathy necessitates giving up some of our tightly held views.
Empathy is a powerful tool for influence that transcends positional power. When you listen actively, accept feedback without judgement, and respect differing opinions, you create a work environment where people feel valued and understood – opening the door to more meaningful and effective communication.
This approach is especially vital in client interactions where influencing decisions is key. For example, when discussing treatment options.
By empathising with their concerns and explaining your recommendations in a way that resonates with their experiences, you’re more likely to gain their trust and cooperation.
Trust is the bedrock of any successful team, and empathy is its cornerstone.
In a previous series, we broke down trust into seven key ingredients: reliability, integrity, openness, competence, consistency, fairness, and goodwill. An empathetic approach enhances each of these elements.
When we take the time to listen and understand, we become more reliable and less judgemental, we display integrity by facing tough decisions, and we show generosity in our interactions.
Creating an environment where team members feel safe to share their perspectives fosters a culture of mutual respect and psychological safety. Over time, this strengthens bonds and cultivates a deep-seated trust within the team.
Maintaining empathy requires intentional effort.
To conclude our series, we want to share three key strategies to help you keep your empathy reserves full:
1. Be Fully Present
When interacting with colleagues or clients, give them your undivided attention. If you’re unable to focus on the present moment, communicate this and suggest a better time for the discussion.
2. Smile and Use Names
A simple smile and addressing someone by name can have a profound impact. Smiling triggers positive responses in the brain and greeting others warmly builds stronger bonds.
3. Engage in Deeper Conversations
Move beyond superficial topics and initiate deeper discussions. Share your own experiences and encourage others to do so to foster a culture of empathy.
Remember, empathy is not just a virtue – it’s a catalyst for positive change.
Due to unprecedented demand after the inaugural event sold out in May, we’ve organised a second event from Thursday, 31 October to Friday, 1 November at The Crowne Plaza, Surfers Paradise, Queensland.
This two-day live event is designed for veterinary business owners, practice managers, and team leaders and will bridge the gap between technical ability and leadership prowess so you can inspire and empower the people you lead.
We look forward to welcoming you to Veterinary Practice Leadership: The Essentials and ensuring you’re equipped to lead with confidence, compassion, and competence in the ever-evolving world of veterinary practice.
Chris Gough is on a mission to empower business leaders and managers with the knowledge, skills and confidence to engage effectively with their people to create extraordinary results. The first half of Chris’ career was spent developing systems enabling him to create one of Australia’s most successful veterinary practice. Riverbank Animal Hospital, an ASAVA Accredited Hospital of Excellence, was benchmarked in 2015 as their top performing veterinary practice by recognised industry analysts. Chris joined Lincoln Institute as a student with Lincoln’s founder Paul Ainsworth in 2012. After completing Lincoln’s flagship Lead to Succeed program he was the first graduate invited to join Lincoln’s innovative mentoring and coaching program in 2015 and 12 months later he became a partner. Chris now heads up Lincoln’s talented Coaching Team, oversees Lincoln’s member benefits program, Lincoln Advantage and is also head of operations at Lincoln HQ.
Connect with Dr Chris:
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