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With the Deposits & Payments workflow, your Virtual Vet Nurse can help clients to pay their bills, buy from your clinic, or make an instalment payment to their account.
It provides busy clients with another convenient option to pay their bills 24/7, whenever it suits them, with just a few clicks.
Even better, it provides your clinic with another way to boost sales and proactively ‘close the loop’ on any payments due.
How much time does your team currently spend processing payments or chasing up unpaid bills?
It’s generally not anyone’s favourite task.
Your Virtual Vet Nurse can help lighten the load on your human team by automatically requesting and processing client payments. (And they don’t feel the least bit awkward about politely asking clients for money!)
Note: All of the above features are optional and can be customized to your preferences. And if your clinic has other ideas for payments & deposits, please enquire, as we can probably add them for you.
The payment and deposit conversations can be switched on within your Virtual Vet Nurse and can be customized according to your clinic’s preferences.
Here’s another example of a booking conversation. This clinic uses their Virtual Vet Nurse to request a $50 deposit payment at the time of booking. It not only ensures they receive part-payment before the consult, but it also screens out no-shows for first-time clients. Brilliant!
Virtual Vet Nurse is integrated with global payment providers Windcave and First American by Deluxe®.
This provides a secure payment gateway for your Virtual Vet Nurse to receive and process payments via credit card.
Here’s a sample conversation from one of our clinics, using their Virtual Vet Nurse, “Floyd” to help a client make a payment:
The Deposits & Payment workflow is additional to the 10+ standard workflows available with a Virtual Vet Nurse subscription. It is available at a small additional monthly cost to cover integration costs with the payment provider.
If you already have a Virtual Vet Nurse, it’s easy to add the Deposits & Payments workflow:
And if you don’t have your Virtual Vet Nurse yet, let’s get you onboarded!
Note: The Deposits & Payments Workflow is currently available to Virtual Vet Nurse clinics in Australia, New Zealand, the UK, Canada and the United States. For all other countries, please enquire.
This post first appeared on the Virtual Vet Nurse Blog: “Let’s talk money”: Using your Virtual Vet Nurse to receive client Payments & Deposits.
Rachel holds a Bachelor of Veterinary Technology (BVetTech) from Massey University, New Zealand. Prior to joining Virtual Vet Nurse, she has worked as a head nurse in general practice and for a specialist referral veterinary hospital.
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