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In Part 1, we unpacked the unique qualities of empathy, sympathy, and compassion. We talked about how sympathy is an expression of care, while empathy is a genuine understanding of another’s perspectives and the pro-social benefits of acts of compassion.
In Part 2, we’ll discover how exercising empathy empowers you to embrace constructive feedback with grace without diminishing your sense of self. It also helps you bridge the gap between intention and impact, fostering proactive communication with your team members.
Building better relationships within your veterinary team can be challenging.
While you might have excellent rapport with some team members, you may struggle to connect with others. Understanding empathy can help you build better relationships and enhance overall team dynamics.
Let’s consider a scenario based on social styles…
The social style behavioural model categorises people according to personality traits and how they interact with others. It includes the categories of Drivers, Analyticals, Expressives, and Amiables.
‘Drivers’ typically have a high task focus, emphasising efficiency and results over interpersonal relationships. On the other hand, ‘Amiables’ value harmonious relationships and often seek connection and understanding.
Now, let’s say a ‘Driver’ communicates in a brisk, task-oriented manner with an ‘Amiable’ colleague. The ‘Amiable’, who values warmth and harmony, might perceive the ‘Driver’s’ behaviour as cold or uncaring. However, to do so would be a failure on their part to see the world from the perspective of the ‘Driver’.
In other words, this is an example of our inability to temporarily suspend our view of the world and accept that others see it differently.
Of course, the reverse is also true – an empathic ‘Driver’ might choose to moderate their style to enhance collaboration.
The point is that people have different ways of perceiving and projecting their thoughts and feelings.
The key to fostering better relationships within your veterinary team is to project in a way that works best for others, not just yourself. We call this being “authentic with skill”.
Understanding and practising empathy can yield several significant benefits in veterinary practice:
Empathy enables you to accept constructive feedback without feeling diminished by it. Instead, you view feedback as an opportunity for growth and development.
Empathy allows you to embrace diverse opinions that stem from various points of view. You recognise multiple perspectives contribute to a richer understanding.
Empathy narrows the gap between your intentions and their impact. It fosters a deeper understanding of how your actions and words affect others so you can fine-tune your approach to create a more inclusive atmosphere.
Empathy encourages you to seek confirmation from others to ensure your message has been understood from their perspective. This proactive approach to communication minimises misunderstandings and strengthens relationships.
You can create a more inclusive, collaborative, and harmonious work environment by embracing empathy in your interactions with your team members.
Join us for Part 3, where we’ll contextualise how exercising empathy isn’t just a virtue; it’s a catalyst for enhancing performance, influence, and trust.
Due to unprecedented demand after the inaugural event sold out in May, we’ve organised a second event from Thursday, 31 October to Friday, 1 November at The Crowne Plaza, Surfers Paradise, Queensland.
This two-day live event is designed for veterinary business owners, practice managers, and team leaders and will bridge the gap between technical ability and leadership prowess so you can inspire and empower the people you lead.
We look forward to welcoming you to Veterinary Practice Leadership: The Essentials and ensuring you’re equipped to lead with confidence, compassion, and competence in the ever-evolving world of veterinary practice.
Chris Gough is on a mission to empower business leaders and managers with the knowledge, skills and confidence to engage effectively with their people to create extraordinary results. The first half of Chris’ career was spent developing systems enabling him to create one of Australia’s most successful veterinary practice. Riverbank Animal Hospital, an ASAVA Accredited Hospital of Excellence, was benchmarked in 2015 as their top performing veterinary practice by recognised industry analysts. Chris joined Lincoln Institute as a student with Lincoln’s founder Paul Ainsworth in 2012. After completing Lincoln’s flagship Lead to Succeed program he was the first graduate invited to join Lincoln’s innovative mentoring and coaching program in 2015 and 12 months later he became a partner. Chris now heads up Lincoln’s talented Coaching Team, oversees Lincoln’s member benefits program, Lincoln Advantage and is also head of operations at Lincoln HQ.
Connect with Dr Chris:
455+ online appointments, fewer phone calls and more time for clients The challenge Cairns Veterinary Clinic found themselves under constant front desk pressure, with high call volumes and no capacity to scale further by hiring. At the same time, more pet owners...
