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How do you make your veterinary clients feel special?
Two recent events have started me thinking about the relationship between being made to feel special as a veterinary client and the $ value of the account. Does being made to feel special mean clients are less likely to be concerned about prices? I went to the...
Reflecting on Ruth’s weekend of vet bashing
Well the dust has settled and I thought it was time to reflect on Ruth’s weekend of vet bashing. I don’t know why I was surprised to read an article whinging about the cost of vets. It’s something that I deal with on a weekly basis in the veterinary clinic. I think...