May 29, 2014 | Our Veterinary Life
At the AVA Annual Conference, two sessions came up with variations of the line “people expect vets to be better than Google”. “Vets are in a noble profession,” says the ethicist Dr Whiting and who could disagree with that statement? However modern veterinary practice...
Mar 13, 2014 | Veterinary Clients
Two recent events have started me thinking about the relationship between being made to feel special as a veterinary client and the $ value of the account. Does being made to feel special mean clients are less likely to be concerned about prices? I went to the...
