May 27, 2021 | Marketing & Social Media
In the overloaded world of social media, how do you get your veterinary clients to stop at your posts? Checking social media feeds regularly is a habit for many people but it takes time. In the busy lives of pet owners, veterinary social media pages are competing...
Mar 18, 2021 | Veterinary Clients
Helping your veterinary clients prepare for the loss of their pet can make saying goodbye a little easier For most people, losing a pet is incredibly painful. As pet professionals, if you can help your clients prepare for the loss of a pet, this can make saying...
Feb 4, 2021 | Veterinary Nurse / Vet Tech
One of the most emotionally triggering things we have to talk about in Veterinary practice is “the money”. We’re verbally crucified on a daily basis about “the money”. What many people don’t understand, is that it’s just as...
Sep 24, 2020 | Veterinary Clients
Asking a client for money is one of the most challenging parts of our job in veterinary practice. Asking clients to spend money when they are concerned or distressed about their pet’s well-being may seem insensitive. But it doesn’t have to be this way! I genuinely...
Aug 6, 2020 | Veterinary Clients
Every phone call is an opportunity – it's time to encourage your team to go beyond the basics.I was recently speaking with a veterinary practice client about Customer Service training for vet nurses and receptionists who regularly handle telephone enquiries....
