If you work in a veterinary practice or in the pet industry or in a business that supplies goods or services to the industry and you have something to say - why not become a 'Guest Blogger'?
For more information click here to read our: Guidelines for Guest Bloggers
Something as simple as how your reception team answers the phone can be the difference between a one-time visit and a lifelong client. Phone manner, empathy, and clarity turn calls into lasting connections.
A 10 out of 10 Client Experience isn’t optional. It’s what thriving practices are built on.
That’s why we’ve created something brand new. A program designed specifically to support, upskill and empower your front desk team.
A 7-week online course with live coaching, designed to upskill your reception team to deliver a consistent, warm, and exceptional client experience at every touchpoint.
This course focuses on frameworks and systems that empower your team to:
Watch here for a walk-through of the program.
Based on an average transaction value of $250, booking just 14 extra appointments covers the full cost of the course.
✅ Confidence & Communication Mastery
From first impressions to emotional payment conversations, your team will learn proven methods that feel authentic and deliver results.
✅ Repeatable “Client Experience” System
Eliminate guesswork with a step-by-step system that ensures every client journey consistently hits a 10/10.
✅ Enhanced Phone Skills
Master active listening, tone control, and value-focused communication that builds compliance and trust.
✅ Leadership at the Front Desk
Empower your team to lead, not just follow, making them active drivers of your practice’s growth.
If you’re ready to support your reception team in becoming one of your clinic’s most valuable assets, this course is for you.
Sam Bowden has spent 15 years as a practising vet. He has owned two practices during this time, each of them achieving phenomenal results in growth and profitability. He has devoted his last 12 years to helping practice owners increase their happiness, work-life balance and profitability. He is the founder of United Vets Group | The Ultimate Veterinary Practice | Complete Vet Systems | More Vet Clients Websites | Accelerate Mastermind Group | Vet Business Manager Program | The Dental Academy His skill set is combining long-lasting mindset changes together with proven practical strategies to allow practice owners and teams to reach their full potential. He is considered a leading educator on how to increase profitability, work-life balance and happiness in the veterinary industry.
Connect with Dr Sam:
Australia is experiencing a national shortage of veterinarians, and many veterinary practices are looking overseas to fill critical workforce gaps. Before an overseas-qualified veterinarian can work in Australia, one key question needs to be answered: Is their...
