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In Part 1, we explored the power of curiosity and how a curious mindset is your leadership superpower; how an open, curious mindset shifts you from placing blame to solving problems; and how curiosity is an enabler when supporting team members to flex their own autonomy and mastery.
In Part 2, we venture into the realm of communication, one of the most vital skills in your professional journey to influential leadership in veterinary practice. We’ll also dive beneath the surface to understand the ‘iceberg theory’ and how it can supercharge your team’s effectiveness.
Effective communication is the heartbeat of successful teamwork. Whether you’re a business owner, seasoned team leader or first-time junior leader, understanding how to communicate with your colleagues matters.
There are four situational conversation styles you should master, and they all start with understanding your team’s capability levels, as each style corresponds to your team members’ capability levels to the task at hand.
With a curious mindset about your team’s capabilities, you’ll choose the right language for every situation.
It’s important to recognise that each team member may have varying levels of capability across a range of tasks.
Demonstrating curiosity about their capability, rather than assuming, is key to mastering effective communication, as this determines the conversation style you should use. Be curious about where they excel and where they struggle.
As you become fluent in the four languages of success, you’ll find life and work in veterinary practice become much smoother.
By mastering these languages, you’ll navigate your role with finesse and build stronger, more productive relationships with your team members.
Have you ever encountered situations in practice where interactions seemed fine, but underneath, there was hidden tension?
Or perhaps you’ve noticed how different team members interpret the same message differently based on their unique experiences?
That’s because our surface-level interactions are only the tip of the iceberg!
Let’s break this down…
Transactional leadership styles – like “a fair day’s work for a fair day’s pay” – are outdated and ineffective. This type of transactional mindset won’t engage and motivate your team members.
Just like an iceberg, surface-level interactions don’t reveal the full picture.
So often, we base our decisions, actions, and interpretations above the waterline on what we can see, such as the words spoken, facial expressions, and body language. This above-the-waterline information, in turn, informs our assumptions.
But, to unlock successful team dynamics, we must venture below the surface…
Beneath the waterline, we each carry a hidden realm of our individual experiences, fears, motivations, aspirations, and values. Truly influential leaders seek to understand these deeper layers. By being vulnerable with others, by lowering our own waterline, we, as leaders, pave the way for others to do the same.
To encourage others to open up and share what’s beneath their surface, you must lead by example. In return, through the law of reciprocity, your team members can express their own vulnerabilities.
It’s the foundation of a high-functioning team. By sharing more of ourselves, we create a culture of trust and foster genuine connections.
So, embrace curiosity, be open, and watch how your veterinary team flourishes in a space of mutual understanding and support!
If you’re interested in developing your veterinary team further, then consider our Chrysalis program for team leaders.
If you’re interested in developing your veterinary team further, then consider our Chrysalis program for team leaders.
Chrysalis: Igniting Exceptional Team Leaders
Transform your top talent into highly effective leaders and ignite their lasting impact in your veterinary practice with Chrysalis, a four-day intensive leadership training program that nurtures prospective and current team leaders to reach new professional heights.
During this immersive program, your best and brightest future leaders will learn how to:
Our Chrysalis program runs quarterly with a maximum of 24 participants per group, led by an experienced facilitator and subject matter expert, ensuring a personalised and impactful learning experience.
By nurturing your top talent into highly effective leaders, you are safeguarding the commercial sustainability of your veterinary practice, empowering prospective and current team leaders to become change makers for a healthier team culture.
If you have any questions about Chrysalis and whether it’s right for your veterinary team, please contact Anna Graham (anna.graham@lincolninstitute.com.au). You can also learn more by clicking here.
Dr Gary Turnbull is the managing director of the Lincoln Institute, a boutique leadership development company delivering facilitated training and coaching to a broad range of industries including the veterinary profession. He is a highly recognised speaker and presenter in the fields of veterinary practice management and leadership, veterinary business models and life balance strategies. Gary developed the Goldmine Dental Program which he has presented internationally. He is also the director of the East Port Veterinary Hospital, a multi-award winning ASAVA accredited Hospital of Excellence on the mid-north coast of NSW.
Connect with Dr Gary:
You worked hard for your veterinary degree, and although you probably love what you do, it's natural to sometimes ask, "Is it all worth it?" You worked hard for your veterinary degree—bloody hard, which is something that is often missed by your clients who complain...
