A platform that your customers and clinical team will love with highly configurable self-service capabilities such as the ability to view upcoming reminders, modify personal details and add new pets directly into your PIMSD via the Pet Portal.
Our simple and sophisticated solution offers a range of features to help you manage your appointments and customers
Efficient workflows save time and money
Empower your customers with the ability to manage their appointments and records with ease
Want to free up your team? Consider allowing customers to request products through your website to reduce inbound phone calls further.
Leveraging the power of technology can streamline your processes and improve the customer experience. Allowing customers to request products through your website not only reduces inbound phone calls but also provides a more convenient way for customers to place requests, such as repeat prescriptions, over-the-counter products, or bulky items.
With the Paws App’s request feature, you can receive orders in real-time without a phone call. This not only saves time but also reduces the risk of miscommunication. Furthermore, with compatible PIMs, the Paws App can add the order to your clinical task list and the client and patient information. This lets you focus on providing exceptional client service while improving operational efficiency.
Revamp your client experience with a modern touch, and say goodbye to paper forms with our digital registration
We provide you with quarterly reports with feedback and recommendations.
We are a small but busy veterinary practice, and it's very important for us to know that we have support available when we need it.
Paws App help with our queries, listen to our feedback and are always there for us when we need them. Knowing that we would have local support with a real person was one of our biggest reasons for making our decision to use Paws App as our online booking and pet portal provider.
They made setup incredibly easy and even helped with things I had wanted to do for a while but never got around to, such as setting up SMS and emails.
Now we have online booking, we're receiving far fewer phone calls each day, which is reducing stress on our staff and freeing them up to do other tasks. Plus our customers love having a convenient method to book an appointment and view their details.
- Jana Djurkovic, Owner & Practice Manager, Bonton Avenue Veterinary Surgery
As the first veterinary hospital in Coffs Harbour to integrate online booking we were a little anxious about how it would work or indeed, if it would work at all, especially given that veterinary bookings can be so nuanced.
So we are extremely pleased to say that Adrienne from PAWSAPP made the onboarding process streamlined and easy.
Adrienne knows her business inside out and with her friendly, competent and positive manner, is always ready and able to help with any query.
Our clients have been actively using our online booking and appointment confirmations with ease and Adrienne keeps us up to date with our user statistics, always with a suggestion or two as to how to improve user experience and percentages.
Paws App and online booking has helped our business modernise and become more available to our clients at a time that suits them. It has relieved some of the pressure on our receptionists and has become a normal part of our day to day business. If we'd known it was going to be this successful we would have done it a long time ago."
- Darlene Henderson, Practice Manager, Coffs Harbour Veterinary Hospital
Since making the switch to PawsApp online booking and pet portal we haven't looked back!
Integration with our practice management software and existing processes was seamless and required next to no effort from our team.
The customer service experience has been dramatically improved with the change to PawsApp and our rate of complaints and need for problem solving with clients has stopped completely.
I could not recommend PawsApp online booking and pet portal highly enough.
- John Morgan, Gordon Vet Hospital
We have found that Paws App has been an invaluable resource in helping to nurture and enhance the relationship between pet owners and our veterinary practice.
The training provided by Ryan and Adrienne was thorough, comprehensive and extremely helpful in getting our staff up to speed with Paws Apps capabilities and how it integrates with RxWorks.
Paws App itself is very user-friendly and intuitive; it allows pet owners to easily register their pets, book appointments, and stay on top of upcoming treatments or preventative health care needs. It has really been a great way for us to stay connected with our clients, ensuring that their pets receive the best care possible.
We would highly recommend Paws App to any veterinary practice looking to streamline their operations and build stronger relationships with pet owners!"
- Judhar Veterinary Team
Fleurieu Veterinary Centre have been utilising the Paws App features for the most part of this year (2023). The process of set-up to go live was seamless.
The Paws App team is always accommodating to our individual needs of the customers and clinic.
The customers find the use of Paws App easy to understand and really appreciate the flexibility it allows them to manage their own bookings.
Our reception team also saves on time and phone calls by recommending online bookings, receiving booking confirmations and utilising the QR code system to allow our clinic to continue to be paperless.
There is always constant support by the Paws App team.
- Emily Reilly, Fleurieu Veterinary Centre