Does your vet clinic need an extra pair of hands?
Designed specifically for busy veterinary clinics, Virtual Vet Nurse is an intelligent, integrated digital platform that streamlines workflows and engages your clients 24/7.
Virtual Vet Nurse
Dr Steve Merchant, Director
Does your vet clinic need an extra pair of hands?
Designed specifically for busy veterinary clinics, Virtual Vet Nurse is an intelligent, integrated digital platform that streamlines workflows and engages your clients 24/7.
Virtual Vet Nurse can work within any practice type, geography and language. Practice type options include:
Companion animal | Mixed (including farm) | Cat-only | Referral/specialists | Mobile veterinary services
What is a digital assistant?
Forget what you know about conventional Chatbots because Virtual Vet Nurse is so much more. The number of tasks and workflows they can manage for you are only limited by your imagination.
Along with a customizable website presence, your Virtual Vet Nurse can be trained to engage and assist your clients via SMS, Facebook Messenger, Digital Humans and more.
Why do you need a Virtual Vet Nurse?
49% of consumers would rather use a messaging app than a phone call to communicate with a business
80% of queries from customers relate to the same 20 or fewer questions
79% of Millennials are more willing to buy from brands that have a digital customer service portal
Your Virtual Vet Nurse is 100% loyal to your clinic
Unlike other digital offerings, your Virtual Vet Nurse will never refer your clients outside of your clinic, or give them a reason not to visit you. Just the opposite – they’re a loyal and helpful team member who engages, educates and upsells (where appropriate) to your clients.
Benefits to your clinic
Streamline routine admin tasks- Save 20-50 hours per month of front desk time and more:
- Direct message-specific conversations for any task to your clients
- Streamlines and triages messages to your team
- Manage your Facebook Messenger traffic (optional)
- Arrange refills
- Take a pre-consult history (with photos or video)
- Arrange a post-op follow-up (with photos or video)
- Provide clinic info, including bookings
- Provide after-hours & referral info (including Google map directions)
Support your clinic revenue – Grow sales:
- Promote your clinic’s products & services
- Boost your current promotions
- Arrange click-and-collect
- Integrate with your e-commerce solution
- Upsell via education (see below)
Improve compliance through education
- A full A-Z of pet care topics (written by veterinarians)
- Info on pre and post-op care
- Online puppy school & other training
- Optional sponsored content from industry (e.g arthritis, fleas, dermatology)
Integrations (all optional):
- Integrates with all Practice Management Software
- Real-time integration with booking calendars ezyVet
- Your e-commerce platform
- Your telemedicine offering
- Your pet insurance providers
- Digital human Sophie
Click HERE to visit the Virtual Vet Nurse website to find out more…
I would thoroughly recommend adding a Virtual Vet Nurse to your customer service portfolio.
- Kathryn Sim , Marketing Manager, Franklin Vets
We’ve been using our Virtual Vet Nurse Sarah for a few months now and the client engagement has been great. She can answer all kinds of queries, any time of the day or night. We particularly use Sarah to refer our clients to the integrated after-hours service VetCheck 24/7, which can direct our clients to speak to a real vet nurse (and then see a vet if necessary).
I also love the useful tips and tricks that Sarah can provide to our clients like showing clients how to easily place their cat in a carrier ready for the vet visit. She also showcases our wellness plans and can take messages for prescription refills. I think that moving forward, every practice website will need a virtual assistant to improve communications with clients.Dr Moss Siddle, Owner Dandenong Ranges Veterinary Centre
Embracing virtual/digital tech team members enables us to take care of our most precious resource – our veterinary professional teams – and helps free up their time to care for our patients, the heartbeats at our feet.
Dr Megan Alderson, Co-Owner The Strand Veterinarian
Special offer to the Vetanswers Community:
Subscribe to Virtual Vet Nurse and receive 50% off your first 3 months. Use the promo code “Vetanswers” when you book a demo.
