Grow your practice, increase your profits, and create a dream team.
We provide veterinary team training designed to improve practice performance, increase profitability, and develop high-performing teams.
What we offer:
Practice Audit – Take control of your practice and team performance
Business Growth – Identify training requirements within your team to improve staff performance
Continuing Education – Provide your veterinarians with 15 hours of AVA approved online training
More information about our Effective Consultation and Communication Skills Course
We created Effective Communication and Consultation Skills for Veterinarians to teach you the formula for the perfect consultation. Consultations are complex interpersonal interactions, and it’s often hard to connect with clients. That’s why we teach you a range of practical tools, strategies and models, so you can overcome challenges and start getting more fulfilment from clinical practice, better patient outcomes and happier clients.
This 15-hour course is endorsed by the Australian Veterinary Association and offers 15 VetEd Points on completion.
Why this course?
It was once believed that the only skills vets needed to succeed were skills like diagnostic reasoning, applying expert knowledge, examination skills and case management. Of course, these are all vital skills but it’s very clear nowadays that this is just part of the picture. Consultations are central to our clients’ experience and without strengthening our communication skills, all the clinical knowledge in the world is simply not enough to really help your patients and lead a successful practice.
What you’ll get
Effective Consultation and Communications Skills for Veterinarians is an online, fully comprehensive, science-backed, five-module course created especially for veterinarians (and consulting nurses).
It includes:
- Over 100 pages of detailed written notes and diagrams
- A video series with Dr Claire Stevens
- 10 recorded webinars with Dr Claire Stevens
- Access to interact with your tutor and participants online
- An assessment to test your knowledge and understanding
- Online discussion areas for Q&A, discussions, debate and sharing of consultation tips and strategies
Designed for Veterinary Professionals
Effective Consultation and Communications Skills for Veterinarians is a complete package for vets who wants to see a positive change in the industry, who want more fulfilment in their work and want to boost their income.
Master the 5 Pillars of the Perfect Audit
Module 1. Introduction: This module introduces the foundations of communication skills, which are at the heart of the perfect consultation. Building on this, you will gain insights on how to be more client-centred in your consults and the barriers to client communication that you can overcome.
Module 2. Consultation Models: In this module, you will learn how to apply four key consultation models, use role-play, video, and observation to develop your communication skills effectively, and unpack the art of giving and receiving effective feedback.
Module 3. Making the Connection: In this module, we explore the importance of building rapport using a variety of communication techniques. We look at how to use open and closed questioning to obtain a detailed history and how to show respect for the pet owners’ ideas, concerns, and expectations. We also disclose the best way to deal with long lists of problems in one short consult.
Module 4. Guiding the Client Along: The key skills of summarising and signposting are the focus of this module. You will learn the principles of effective information giving and learn a model for breaking bad news to clients. You will also learn how to critique a colleague’s attempt at delivering complex medical information.
Module 5. Making a Plan Together: You will learn the pros and cons of shared decision-making and a model for doing this effectively in practice. You’ll discover more about the client-centred approach, how it differs from the vet-centred approach, and the principles behind safety netting. You will become more aware of workplace stressors and strategies to combat compassion fatigue and burnout.