One of the most emotionally triggering things we have to talk about in Veterinary practice is “the money”.
We’re verbally crucified on a daily basis about “the money”.
What many people don’t understand, is that it’s just as hard for Veterinary professionals to advise the cost of treatments, as it is for clients to hear the price of required treatments.
Contrary to popular opinion, the money that is paid in Veterinary bills, does not line the pockets of the employees or even the practice owners.
I’m yet to meet a rich veterinarian
I have worked in both country and city practices, with General Practice Veterinarians, Veterinary Specialists, Surgeons and Emergency Vet medicine and I am yet to meet a rich Veterinarian.
The reality is, that in a country such as ours, the medical system for humans is pretty amazing. We have Medicare and subsidies and we rarely see the true cost of procedures, particularly those of an emergency nature.
Also, despite what many think of Veterinary professionals, money is not in fact the first and only thing we want to talk about. However, it is incredibly important that we have these conversations, as financial limitations can change the approach that we take in a treatment plan. Although we wish it didn’t! Unfortunately, we can’t bear the cost of every patient in need, although we desperately wish that things could come for free, our doors wouldn’t be open to practice if they did.
Open and honest conversations with clients are always important
We have open and honest conversations about treatment plans and options so that our clients can understand their choices and the cost associated with each. Sometimes the options can be out of reach financially and just like our clients, we wish they weren’t.
Often, I get asked “Why is it so expensive”, and really the list of what goes into a patient’s treatment is more extensive than I could rattle off, particularly when round-the-clock care is provided. From consumables to medication, monitoring and husbandry, to feeding and stimulative care, not to mention what advanced care patients can require when they’re oxygen dependent, intubated or even ventilated.
Prevention can be key
In many cases, prevention is key and a lot less expensive than treatment. Pet insurance can also be helpful in situations where unexpected expenses come up, although, in most instances, the bill still needs to be paid before the insurer reimburses the client directly.
To relieve the burden of financials, many Veterinary clinics now offer Vetpay and other after-pay type options too, and when concerned about a Veterinary bill, it doesn’t hurt for clients to ask reception staff what options the practice might have available.
A plea to clients…
Please know that your Veterinary professionals, don’t pull on the heartstrings to trick you out of your money and just as much as our clients wish treatments could come cheaper, the staff and the industry as a whole do too.
Until our beloved pets can be recognised as dependents and provided with government subsidies and financial assistance (we wish) their health care comes at a cost, that should be seriously considered before adoption.
This post first appeared on Courtney’s blog: From The Ground Up, and has been republished with full permission