Helping veterinary teams better understand what clients really value. Have you ever walked away from a client interaction thinking, “What do they actually want from us?” You’re not alone, and we want your...
The critical voice in our heads is often louder than reality. Having a crisis of confidence can be incredibly demoralising. I touched on “imposter syndrome” in a previous article for VetAnswers, and over...
The challenge of capturing the value veterinarians create In the previous post I told you about my recent experience of being better paid than I've ever been as a vet to do non-clinical work. Work that...
Why recognising your own expertise may change how you think about value, pricing and pay. A fortuitous opportunity recently came my way. A friend approached me to ask if I could help with the design of a...
X18 Agency is the #1 Google Review engine for veterinary clinics worldwide. We help local businesses build trust, grow faster, and dominate their market - one 5-star review at a time. 1. We are absolute...
What if compassion isn’t the problem, but part of the solution in veterinary practice? If you give vets a choice for tomorrow afternoon's consult list, which would you take? A consulting list of diarrhoea,...
A dusty motorbike ride through rural Tanzania sparked an unexpected reflection on luck, life, and the surprising way the biggest turning points tend to arrive when we stop trying to control everything....
Last week, some research I conducted with a colleague received widespread media attention. It was picked up by several media outlets, including radio and national TV, and the accompanying piece we wrote for...
The festive season is one of the busiest times of year for stress-related presentations in animals. Shifts in routine, increased noise, overstimulation, travel and temporary separation all place pressure on...
There's so much more to Clinicwise than many veterinary clinics realise! Clinicwise was built specifically for veterinary clinics, not adapted from generic business software. Developed alongside leading...
