Mark Matthews is the owner of the Kew Vet & Cattery Group which was awarded the AVA VBG Veterinary Business of the Year 2020. Starting from a small single location and a team of two ten years ago, the group now comprises three small animal practices and a large cat boarding facility in Melbourne's inner suburbs employing over 40 people. These days Mark has stepped back from the clinical work and focuses on managing the business. Mark is passionate about innovating in our industry and is constantly asking "What can we do better or differently to improve our team's experience at work, our patient experience and our customer experience?".
Connect with Dr Mark:
I get it. As a manager or veterinary practice owner your days are busy: the phone doesn’t stop ringing, you may be seeing patients and there is always the need for problem solving on the fly. You are also probably the IT department, the HR department, th
