Tracy has over 25 years of experience in the veterinary industry, having worked as a nurse, practice manager, practice owner, industry rep and several buying groups. She is passionate about finding ways to help businesses improve and grow. Mentoring staff to achieve their potential along with customer service and marketing are some of the key areas she enjoys. If you would like to get in contact feel free to email Tracy.
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This post is based on the blog post, A Leadership Practice to Reduce Veterinary Turnover by Josh Vaisman, Flourish Veterinary Consulting I recognise that veterinary hospitals are often busy places and for...
Performance management processes, including individual reviews, have the potential to foster the growth, development, and engagement of your veterinary team.
Performance reviews can help you to invest in and retain the right people but always be improved by reviewing, tweaking and improving components. Firstly, congratulations on already having a Performance...
Have you ever wondered why there are some people that you seem to get along with better than others? Think about the last time you met someone new, what was the interaction like? Did you struggle to connect, or did it seem like you had known each
In Part 2, we’ll discuss in more detail just what the four components of DiSC mean and how understanding them can help you not only better understand yourself, but also better manage your veterinary team along with others in your life including clients,
Staff meetings can be the key to your veterinary clinic success (Part 1) Do we really need staff meetings? If I’m honest, when I mention staff meetings more often than not I hear something along the lines of . “Oh please no! What’s the point? It’ll proba
Staff meetings can be the key to your veterinary clinic success (Part 2) In Part 1 we discussed the common reasons why meetings don’t work and what you can do to get over those hurdles. However, the fact remains that all of the top performing veterinary
1. Source of informationDiscussing and sharing the same information with everyone at the same time, asking for input and allowing them time to consider problems and solutions will help rally your team...
Why we need to stop asking people if they&re a manager or a leader… There is an endless number of articles around how leadership concepts have changed over the years – and now “transformational” and “servant” leadership are all the rage. But these
Thinking of joining a veterinary buying group? What do you want a buying group to do for your practice? Like all employees they should: Enhance your practice by reducing costs and finding ways to improve efficiencies, Be knowledgeable…
