On graduation I purchased a Veterinary clinic in Maitland, NSW and sold it in July 2009. At the time of purchase, it was a run down one person clinic with about a 90% mixed and 10% small animal component. The business grew well, so that at one stage there were 4 branches and 8 Veterinarians. At the time of sale there were 5 Veterinarians, 16 support staff functioning out of a purpose built ‘A’ class Hospital with one branch. In 2004 the practice won the Pfizer/AVA Practice of Excellence Award as well as coming 3rd in the Fujitsu Customer Service Awards. At this stage (and even slightly before), I started co-presenting at trainings and workshops and in 2007 I started developing and hosting my own workshops. In July 2009 I sold my practice so as to be able to concentrate fully on my coaching, training, speaking and workshop business – and to be able to move to Exeter (NSW) to be with my partner. I missed clinical practice, so in May 2018 I purchased a veterinary practice with the aim of building it up by providing a highly customer service friendly veterinary practice alternative to the local community. In 12m...
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Is your body language helping or hurting you in a veterinary consult? As people working in the Veterinary industry, we are dealing with / working with dozens of people every day. Some of them are ‘new’...
A few fun non-verbal tips and tricks to help you motivate yourself, find a new perspective, connect with a stranger and better understand the impact of facial expressions. Once a month I gather my favourite...
As veterinary practice owners,managers and leaders,we’re always looking to influence our teams to implement new ideas,strategies,and processes. Sometimes this is a lot HARDER to do than it need to be. Today we’ll share how to make this much EASIER…
We all have ‘great’ things that we want to achieve. That’s daunting and we often procrastinate, so what you need to do is to start small and to (later on) go big..
Wow – you’re amazing!” Words to make you glow with pride. Or shrink into a tiny ball of embarrassment? If accepting compliments makes you cringe a little (or a lot), you might be surprised to know you’re not alone. Over the years a few researchers have
Most of us know what worry feels like. If you don’t know how to deal with your worry it can start to have a real impact on your life but when you understand how worry works, you can take steps to reduce it and even turn it into a positive force for change
before we had GPS, Ways, Google Maps and, “Hey, Siri”, we only had paper maps and map books like ‘Gregory’s’ and the ‘Thomas Guide’. When you got your first car, it came with ‘the bible
I know that this is not an issue that YOU personally have however it is something that is RIFE in the Veterinary industry and many of our staff suffer from it. When these matters are resolved, practices thrive. Much of the work I do with people suffering
Do you have self-worth? What about others in your veterinary team? First things first you are AMAZING, so you have every reason to be confident in who you are. But are you? Confidentially: seriously, this is something I struggle with every day and many
I want to talk about masks today. No, not the kind we’re all wearing at the supermarket. The other kind. The invisible masks of “I’m doing totally fine!” and “I’m OK!” that so many of us are putting on these days, as we try to maintain some semblance of
