Designed specifically for busy veterinary clinics, Virtual Vet Nurse is an intelligent, integrated digital platform that streamlines workflows and engages your clients 24/7.
1. They are the absolute experts at…..
….understanding how AI technology can help busy veterinary teams across Australia (and worldwide).
Virtual Vet Nurse is the world’s first conversational AI digital assistant designed specifically for busy veterinary clinics.
Virtual Vet Nurse works 24/7 to support your front-desk team – streamlining numerous routine tasks and workflows.
The product was first developed in response to the COVID lockdowns when veterinary teams were working under huge pressure. The Virtual Vet Nurse team began designing the ultimate ‘digital workmate’ to help front-desk teams.
Fast-forward to 2023, and there are now numerous Virtual Vet Nurses employed in clinics throughout New Zealand, Australia, the US, the UK and South Africa. They all have their own unique name, gender and persona, which is chosen by their clinic.
Think of your Virtual Vet Nurse as a digital colleague who is part of your team. They work 24/7 to help take the pressure off your front-desk – and like every great employee, they love helping your clients and their pets.
2. The one thing that makes them different from their competitors…
….is that it is an AI-powered digital assistant (and is not an app, telemedicine or live chat).
Virtual Vet Nurse is different from other offerings in the veterinary technology space.
- Virtual Vet Nurse is not telemedicine or live chat. Live chat requires a person at the other end, who can only talk to one client at a time. Virtual Vet Nurse can have an unlimited number of conversations at once. Available 24/7, your Virtual Vet Nurse will helpfully direct worried clients to the appropriate ‘next steps’. They will never offer a diagnosis – that’s a job for the clinical team – but they will direct clients to your after-hours, help them make a booking, or send a message to your team.
- Your Virtual Vet Nurse works ONLY for your clinic. Your Virtual Vet Nurse is 100% loyal to your clinic. Unlike third-party offerings, all conversations lead back to your clinic – and nowhere else. Just like your human front-desk employees, your Virtual Vet Nurse would never suggest that clients search the internet for advice or to buy meds from a third-party pharmacy.
- Virtual Vet Nurse is not an app. Your clients don’t need to download anything, remember a password or login. Your Virtual Vet Nurse ‘lives and works’ on your website and via workflows on SMS and similar platforms – so it’s always easy for clients to engage with them.
- Virtual Vet Nurse is veterinary-approved information. The brain of Virtual Vet Nurse has been written by veterinarians, for veterinarians. The team at Virtual Vet Nurse is also working on a vet-curated version of ChatGPT – to combine the best of both worlds.
- Virtual Vet Nurse is very simple to install and run. Your Virtual Vet Nurse can be up and running in your clinic within 30 minutes. It is plug-and-play, so it runs itself. Your Virtual Vet Nurse will pass on any messages or actions to your team. It is available for a simple monthly subscription, with no minimum term.
3. They can make your life easier by….
…..supporting your front-desk team, and giving your clients another option to communicate with your clinic 24/7.
Virtual Vet Nurse has been designed to support your front-desk and clinical teams – freeing them from repetitive admin tasks and the constantly-ringing phone, so they can enjoy more valuable clinical work and client interaction.
Your clients want this too. In a digital world, clients prefer to use messaging options rather than pick up the phone. With Virtual Vet Nurse, your clients can make appointments, order refills, and message your team – 24/7, whenever it suits them.
Virtual Vet Nurse automates 10+ routine administration tasks and client interactions. These include:
- 24/7 digital concierge & after-hours
- 24/7 booking requests
- 24/7 refills & repeats
- Recall/revisit reminders & bookings
- Pre-visit and pre-admission histories
- Post-op follow-ups (with photos/videos)
- Client feedback & reviews
- Marketing & promotions
- Customizable straight-to-calendar bookings (integrates with your PMS)
- Recall/revisit reminders & straight-to-calendar bookings (integrates with your PMS)
- Deposits & payment integration (with payment providers)
The above workflows are included within your affordable monthly Virtual Vet Nurse subscription of AUD$230 (The PMS-integrated features are additional). There is no minimum term, and you can cancel at any time.