Welcome to the Vetanswers Blog

You'll never stop clients complaining but you can stop the same complaints from occurring time and time again. When I'm asked to deliver client service training to veterinary nurses, the first things I ask are 'Where do you think your service is lacking?...

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Get serious about your veterinary professional development in 2021 with the SAM DL Program - it brings a comprehensive, specialist designed and fully-online Medicine program to veterinarians all over the world....

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A trip to the vet clinic can often leave owners with some trepidation about how their beloved pet will fare during their appointment. However, a lot of vets in Australia and around the world are adopting a new approach in both the design of their clinic...

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It all started when.... As a child, I was a little different. I didn't play with dolls and I preferred to read, my favourites, of course, being James Herriot and similarly themed books. Or go outside and watch ants, butterflies, ladybugs, stink bugs, cat...

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Does your clinic place patients undergoing general anaesthetic for routine procedures on IV fluids every time? BEFORE anaesthetising them! Yes, even the procedures that take less time thank actually placing the IV in.... *cough* cat castrates *cough* Doe...

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Build your veterinary clinical knowledge, improve your skills making thorough case management plans and treating complex clinical cases - Small Animal Medicine Online Distance Learning Program " Enrolments Now Open! " Starting May 1st 2021....

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Easter is a great time to connect with and educate your veterinary clients... Over the years I've collected some great resources to share on social media ......

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Astute Veterinary Solutions is a veterinary consulting business created to help bridge the gap between technology, business operations and employees. I asked the founder of Astute Veterinary Solutions, Janelle Beavan, a few questions about how and why she...

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The flooding emergency across NSW means that not only families are needing rescuing, but their beloved pets too. Australian animal welfare charity, Vets Beyond Borders (VBB), played a vital role in the deployment of veterinary volunteers in the Black Summ...

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This week I shared a post on social media from a study in the US that found women veterinarians earned less than men 1. Women veterinarians earn less than men, study finds (Cornell Chronicle) Women veterinarians make less than their male counterparts,...

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Helping your veterinary clients prepare for the loss of their pet can make saying goodbye a little easier For most people, losing a pet is incredibly painful. As pet professionals, if you can help your clients prepare for the loss of a pet,...

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I get it. As a manager or veterinary practice owner your days are busy: the phone doesn't stop ringing, you may be seeing patients and there is always the need for problem solving on the fly. You are also probably the IT department, the HR department, th...

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Pet Professional offers business insurance for all pet professionals with Best Price Promise! Professional indemnity, public liability, business insurance, management liability, personal accident. 1. They are absolute experts at... providing...

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Zali & Co are passionate about supporting pet parents through animal loss and grief. They offer a tributes page and animal loss sympathy cards & books available for purchase. 1. They are absolute experts at..... Zali & Co are the absolute experts at helpi...

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Who doesn't love a little x-ray positioning and directional terminology?? We use many of these terms on a daily basis and so they often become second nature to us. But it's never a bad thing to review the terminology every now and then to make sure we u...

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Hands up all who have had clients complain their old cat has become aggressive towards their sweet innocent kitten that is only trying to play? When I was veterinary nursing, I found it highly frustrating that clients were not viewing the situation from t...

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Social media can be an awesome way to connect with and attract new veterinary clients to your business - as long as it's not the only way. I always think of a Facebook Business Page (and all social media!) as being like a rental property - you can add you...

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Ouch! Just reading that line makes your blood boil, doesn't it? If you've been in clinical practice for any length of time it's likely that you would have heard this accusation, or some version of it, before. These kinds of comments tend to hit .........

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Writing allows me to let out the thoughts that crowd my cluttered mind. Sometimes I write only for myself, honestly I mostly only write for me. Then sometimes I let others see what I write too. When I write it can be both an escape from reality and a way...

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Firstly, just what is Cerebellar Hyperplasia? Pets with cerebellar hypoplasia are born with a smaller than usual or underdeveloped cerebellum. This neurological condition is congenital and directly effects motor skills. Although more widely known as a mo...

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Wildlife Outreach Vet will help you to share your story: veterinary communications, management & marketing. Writing, content development, social media & website content, media relations, publication design, & communications management for veterinary bus...

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Valentine's Day is a great opportunity to connect with your veterinary clients. Even if you're not exactly what you would term a 'romantic', Valentine's Day offers a great opportunity to have some fun...

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This week I shared two posts on social media on the topic of vet shortages in Australia. It's a tough problem... made worse by the COVID pandemic, but what are the solutions? As a Community, I'd love to share thoughts, concerns and ideas:...

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Think about this: Is your Practice Management Software (PMS) supporting the consistent, high standard of care you aim to deliver to your patients & clients? Or do you believe that your standards of care and your PMS are two different areas? Have we got y...

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She's No Lady - She's the Vet!, Stories From 100 Years of Female Vets In Australia By Helen M. Jones, Robin Giesecke, Paula H. Jones Over 110 years ago, there were no practising female veterinarians. Veterinary practice was a man's field.......

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Improve International Australia is the dedicated post-graduate veterinary education specialist, for the companion animal profession. They are dedicated to developing careers, improving practice performance and driving veterinary education forwards. Find o...

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One of the most emotionally triggering things we have to talk about in Veterinary practice is the money. We're verbally crucified on a daily basis about the money. What many people don't understand, is that it's just as hard for Veterinary professionals...

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Master your software. Harness your team. Unleash your profits. Astute Veterinary Solutions can help you to discover how to get the most out of your existing systems, including your Practice Management Software, & boost your clinic's effectiveness....

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Amid all the craziness of this year, I've been constantly amazed at the adaptability, creativity and stamina of the veterinary professionals working in our industry. Not only has the veterinary industry stepped up to the plate to continue treating patient...

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This time of the year can be tough for many people. Looking after ourselves is crucial if we want to maintain a healthy level of wellbeing - that doesn't just mean physically, but psychologically as well. Typically, the Christmas period can be a stressful...

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Consult. Plan. Design. Construct. Elite Fitout is the leading national veterinary design, build and fitout expert. They are committed to providing quality design, fitout & complete build solutions to our clients Australia-wide. Find out what else they're...

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Do you have self-worth? What about others in your veterinary team? First things first you are AMAZING, so you have every reason to be confident in who you are. But are you? Confidentially: seriously, this is something I struggle with every day and many...

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Therian lead the way through innovation in design, form & function: Architecture, Equipment & Technology 1. They are absolute experts at.... in designing spaces that work now and into the future. Therian can provide you with the most advanced and versatil...

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Have you noticed any signs of fatigue, grumpiness, stress or a strange wild-eyed look in the eyes of any of your staff? If the staff in question also have children then they may already be suffering from the dreaded 'end of year fatigue syndrome'...

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Dealing with difficult clients in your veterinary practice can be exhausting. Read on to discover the different types of 'difficult' clients, how to handle them and, most importantly, how to avoid them in the future! There's no denying that serving crank...

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Q & A: Founder of AniPal & veterinarian Steph Stubbe, and PETstock Assist How did the business idea come about? Throughout my vet studies and early career at RSPCA, I was alarmed to see the number of wildlife patients suffering terrible injuries as a con...

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This past year has shown us how important it is for veterinary practices to connect and communicate with your clients. Prompted by the need to communicate COVID-19 protocols with pet owners before they bring their pets into the vet hospital......

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Every time I see a negative comment from a pet owner about their veterinarian, my heart drops. I know that almost everyone who works in a veterinary practice is there for the right reasons. Whether it's for the pure love for animals, to be an advocate......

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Thank you - Our competition is now closed!The winner will be announced in our next eNews.Join the Vetanswers Community!Join our online veterinary community and you&ll receive our weekly Veterinary Community Connection eNews every Friday morning, along with the occasional email we think you might be interested in - AND you&ll be a part of our growing, independent, online veterinary community.This competition is only open to Australian Residents, will be drawn on Thursday 5th November 2020 and the winner noti......

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Learning how to master your veterinary consult isn't just about getting more customers into the clinic it's about delivering better results for the pets already in your care. It can enable you to deliver complex medical information in a simple way, impro...

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Thank you - Our competition is now closed!The winner will be announced in our next eNews.Thank you for being a member of the Vetanswers Community!To celebrate The Vet Expo and as a thank you to our existing members we&re holding a competition.We really appreciate all of our members who make up the Vetanswers Community and so we&d like to say &Thank You& by offering a special competition just for you!If you&re an existing member of Vetanswers (this means you would have been receiving our weekly eNews before ......

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Sometimes it's when you first meet someone and they ask what you do for a living. Sometimes it's a worried client, looking for reassurance. Often, in my line of work, I'll hear someone say, "Oh, You're just a Nurse." Yes! I'm a Veterinary Nurse......

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Halloween and pets - it really can be a trick or a treat! Whether you love or hate the concept of Halloween, it seems to be becoming more and more popular. Which means it offers a great opportunity to interact with your clients from both a fun and an edu...

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One of the most common conditions clients are referred to me for is dragging or paw knuckling. As we know there can be several causes of paw knuckling or dragging: Arthritis, injury, Carpal flexural deformity, Intervertebral disc disease ........

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I want to talk about masks today. No, not the kind we're all wearing at the supermarket. The other kind. The invisible masks of "I'm doing totally fine!" and "I'm OK!" that so many of us are putting on these days, as we try to maintain some semblance of...

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Vet Nurses Day Friday 9th October 2020. We all know how essential Vet Nurses are to your business and to the veterinary industry in general. And we all know what an awesome bunch of people they are! How do you plan on spoiling your vet nurses this year?...

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GoVet is the only automated marketing platform designed specifically for vets 1. They are absolute experts at..... veterinary marketing. They're the only automated marketing platform designed specifically for Vets........

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No new evidence of transmission from a dog, cat, or ferret to a new human& WSAVA webinar speakers urge kindness to companion animals testing positive for SARS-CoV-2 and stress importance of prioritization in preventive healthcare during the pandemic...

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Quite often when I read veterinary posts, I ask myself, "How much of this post will the public understand?" As well as being a veterinarian, I am a medical writer. I am passionate about communicating health and medical information with the public.......

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Asking a client for money is one of the most difficult parts of our job in veterinary practice. It may feel insensitive to ask clients to spend money when they are concerned or distressed about their pet's well-being. It doesn't have to be this way! I ge...

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