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Welcome to the Vetanswers Blog

Welcome to the Vetanswers Blog where you'll find a range of posts of interest to everyone who works in the veterinary industry.

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If you work in a veterinary practice or in the pet industry or in a business that supplies goods or services to the industry and you have something to say - why not become a 'Guest Blogger'?

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3 Things I bet you didn't know about....Astute Veterinary Solutions

3 Things I bet you didn't know about ...Astute Veterinary Solutions
Posted in 3 Things I bet you didn't know at 17 December, 2020

Master your software. Harness your team. Unleash your profits. Astute Veterinary Solutions can help you to discover how to get the most out of your existing systems, including your Practice Management Software, & boost your clinic's effectiveness....

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Posted by Janelle Beaven, Director, Astute Veterinary Solutions
 

2020 Top 5 Marketing Tips for Your Veterinary Practice

Top 5 Veterinary Marketing Tips For 2020
Posted in Guest Blogger at 11 December, 2020

Amid all the craziness of this year, I've been constantly amazed at the adaptability, creativity and stamina of the veterinary professionals working in our industry.Not only has the veterinary industry stepped up to the plate to continue treating patients during isolation, lockdown and staff shortages, but they've gone above and beyond to implement new protocols at a moment's notice, embrace new technologies and deal with cranky clients and stressed team members all at once. And yet - creativity and good-hu......

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Posted by Donna Robson, Director Waggy Dog Veterinary Sales & Marketing
 

Tips for self-care over the Christmas holidays...& every day

Tips For Self Care Over The Christmas Holidays Every Other Day 2020
Posted in 1. Mental health resources at 10 December, 2020

This time of the year can be tough for many people. Looking after ourselves is crucial if we want to maintain a healthy level of wellbeing - that doesn't just mean physically, but psychologically as well. Typically, the Christmas period can be a stressful...

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Posted by Dr Nadine Hamilton, Love Your Pet Love Your Vet & Positive Psych Solutions
 

3 Things I bet you didn't know about....Elite Fitout Solutions

3 Things I Bet You Didnt Know About
Posted in 3 Things I bet you didn't know at 10 December, 2020

Consult. Plan. Design. Construct. Elite Fitout is the leading national veterinary design, build and fitout expert. They are committed to providing quality design, fitout & complete build solutions to our clients Australia-wide. Find out what else they're...

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Posted by Judy Gillespie
 

The safest & smartest investment you can make? Investing in your Self Worth.

The Safest Smartest Investment You Can Make Investing In Your Self Worth
Posted in Our Community at 03 December, 2020

Do you have self-worth? What about others in your veterinary team? First things first you are AMAZING, so you have every reason to be confident in who you are. But are you? Confidentially: seriously, this is something I struggle with every day and many...

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Posted by Dr Diederik Gelderman, Turbo Charge Your Practice
 

3 Things I bet you didn't know about...Therian

3 Things I Bet You Didnt Know About
Posted in 3 Things I bet you didn't know at 26 November, 2020

Therian lead the way through innovation in design, form & function: Architecture, Equipment & Technology 1. They are absolute experts at.... in designing spaces that work now and into the future. Therian can provide you with the most advanced and versatil...

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Posted by Gavin Biggs, Chief Executive Officer, Therian
 

Warning! Be alert for the dreaded ‘End of Year Fatigue Syndrome’ in your veterinary team

2020 Warning Be Alert For The Dreaded End Of Year Fatigue Syndrome In Your Veterinary Team 2
Posted in Our Community at 26 November, 2020

Have you noticed any signs of fatigue, grumpiness, stress or a strange wild-eyed look in the eyes of any of your staff? If the staff in question also have children then they may already be suffering from the dreaded 'end of year fatigue syndrome'...

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1 Comments   Posted by Judy Gillespie, Vetanswers
 

Tips for handling difficult clients in your veterinary practice

Tips For Handling Difficult Clients In Your Veterinary Practice
Posted in Guest Blogger at 19 November, 2020

Dealing with difficult clients in your veterinary practice can be exhausting. Read on to discover the different types of 'difficult' clients, how to handle them and, most importantly, how to avoid them in the future! There's no denying that serving crank...

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Posted by Leanne Pilpott, Pet Professional
 

AniPal collaborates with charity PETstock Assist: Limited edition recycled pet collars & leads

Anipal Collaborates With Charity Petstock Assist Limited Edition Recycledpet Collars Leads
Posted in Our Community at 12 November, 2020

Q & A: Founder of AniPal & veterinarian Steph Stubbe, and PETstock Assist How did the business idea come about? Throughout my vet studies and early career at RSPCA, I was alarmed to see the number of wildlife patients suffering terrible injuries as a con...

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Posted by Steph Stubbe, AniPal & PETstock Assist
 

The power of storytelling to showcase your veterinary practice

The Power Of Storytelling To Showcase Your Veterinary Practice
Posted in Guest Blogger at 11 November, 2020

This past year has shown us how important it is for veterinary practices to connect and communicate with your clients. Prompted by the need to communicate COVID-19 protocols with pet owners before they bring their pets into the vet hospital......

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Posted by Dr Phil Tucak, Wildlife Outreach Vet
 

Transparency builds trust in your veterinary practice

Transparency Builds Trust In Your Veterinary Practice 2020
Posted in Client Service at 05 November, 2020

Every time I see a negative comment from a pet owner about their veterinarian, my heart drops. I know that almost everyone who works in a veterinary practice is there for the right reasons. Whether it's for the pure love for animals, to be an advocate......

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Posted by Judy Gillespie, Vetanswers
 

New Members Competition - Join Vetanswers

2020 New Members Competition Is Now Closed
Posted at 04 November, 2020

Thank you - Our competition is now closed!The winner will be announced in our next eNews.Join the Vetanswers Community!Join our online veterinary community and you&ll receive our weekly Veterinary Community Connection eNews every Friday morning, along with the occasional email we think you might be interested in - AND you&ll be a part of our growing, independent, online veterinary community.This competition is only open to Australian Residents, will be drawn on Thursday 5th November 2020 and the winner noti......

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Posted by Judy Gillespie
 

7 Steps for the Perfect Veterinary Consult

7 Steps For The Perfect Veterinary Consult
Posted in Client Service at 29 October, 2020

Learning how to master your veterinary consult isn't just about getting more customers into the clinic it's about delivering better results for the pets already in your care. It can enable you to deliver complex medical information in a simple way, impro...

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Posted by Dr Claire Stevens, Global Vet Solutions
 

Vetanswers Members Competition - Celebrating The Vet Expo

2020 Members Competition Is Now Closed
Posted at 27 October, 2020

Thank you - Our competition is now closed!The winner will be announced in our next eNews.Thank you for being a member of the Vetanswers Community!To celebrate The Vet Expo and as a thank you to our existing members we&re holding a competition.We really appreciate all of our members who make up the Vetanswers Community and so we&d like to say &Thank You& by offering a special competition just for you!If you&re an existing member of Vetanswers (this means you would have been receiving our weekly eNews before ......

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18 Comments   Posted by Judy Gillespie
 

Just a vet nurse....

Just A Vet Nurse
Posted in Our Community at 21 October, 2020

Sometimes it's when you first meet someone and they ask what you do for a living. Sometimes it's a worried client, looking for reassurance. Often, in my line of work, I'll hear someone say, "Oh, You're just a Nurse." Yes! I'm a Veterinary Nurse......

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Posted by Courtney Deamer, Veterinary Nurse & Blogger
 

Paw Knuckling Solutions for your Canine Patients

Paw Knuckling Solutions For Your Canine Patients V4
Posted in Innovation at 14 October, 2020

One of the most common conditions clients are referred to me for is dragging or paw knuckling. As we know there can be several causes of paw knuckling or dragging: Arthritis, injury, Carpal flexural deformity, Intervertebral disc disease ........

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Posted by Gillian Shippen, Director Pets Need A Life Too & HandicappedPets Australia
 

Halloween resources to share with your veterinary clients

Halloween Resources To Share With Your Veterinary Clients Blog
Posted in Social Media at 14 October, 2020

Halloween and pets - it really can be a trick or a treat! Whether you love or hate the concept of Halloween, it seems to be becoming more and more popular. Which means it offers a great opportunity to interact with your clients from both a fun and an edu...

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Posted by Judy Gillespie, Head Witch, Vetanswers
 

It's time to turn your veterinary practice into a 'Safe Space' for you & your team

Its Time To Turn Your Veterinary Practice Into A Safe Space For Your Your Team
Posted in Our Community at 07 October, 2020

I want to talk about masks today. No, not the kind we're all wearing at the supermarket. The other kind. The invisible masks of "I'm doing totally fine!" and "I'm OK!" that so many of us are putting on these days, as we try to maintain some semblance of...

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Posted by Dr Diederik Gelderman, Turbo Charge Your Practice
 

How Will You Spoil Your Veterinary Nurses On Vet Nurse Day 2020?

How Will You Spoil Your Vet Nurse On Vet Nurse Day 2020 1
Posted in Management at 01 October, 2020

Vet Nurses Day Friday 9th October 2020. We all know how essential Vet Nurses are to your business and to the veterinary industry in general. And we all know what an awesome bunch of people they are! How do you plan on spoiling your vet nurses this year?...

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11 Comments   Posted by Judy Gillespie, Vetanswers
 

3 Things I bet you didn't know about...GoVet

3 Things I Bet You Didnt Know About
Posted in 3 Things I bet you didn't know at 30 September, 2020

GoVet is the only automated marketing platform designed specifically for vets 1. They are absolute experts at..... veterinary marketing. They're the only automated marketing platform designed specifically for Vets........

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Posted by Dr Amanda Chin. GoVet
 

'No new evidence of transmission of SARS-CoV-2 from a dog, cat, or ferret to a new human'

Mike Lappin 002 Crop
Posted in Our Community at 28 September, 2020

No new evidence of transmission from a dog, cat, or ferret to a new human& WSAVA webinar speakers urge kindness to companion animals testing positive for SARS-CoV-2 and stress importance of prioritization in preventive healthcare during the pandemic...

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Posted by Press Release from WSAVA
 

Handling Objections: What To Do When Your Veterinary Client Says "No"

Handling Objections What To Do When Your Veterinary Client Says No
Posted in Client Service at 24 September, 2020

Asking a client for money is one of the most difficult parts of our job in veterinary practice. It may feel insensitive to ask clients to spend money when they are concerned or distressed about their pet's well-being. It doesn't have to be this way! I ge...

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Posted by Donna Robson, Director Waggy Dog Veterinary Sales & Marketing
 

The Basics: 10 Tips to simplify your veterinary writing to suit clients & the public

10 Tips To Simplify Your Veterinary Writing
Posted in The Basics - Managing Your Veter at 24 September, 2020

Quite often when I read veterinary posts, I ask myself, "How much of this post will the public understand?" As well as being a veterinarian, I am a medical writer. I am passionate about communicating health and medical information with the public.......

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Posted by Dr Meredith Crowhurst
 

Euthanasia is NOT the only solution: Helping your clients to maintain their pets' mobility

Euthanasia Is Not The Only Solution
Posted in Client Service at 17 September, 2020

Many of your feline and canine patients are living longer lives, which also means your clients may be looking for solutions to help their pets maintain and improve their mobility throughout their senior years or even after surgery. The happiness of pets...

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Posted by Gillian Shippen, Director Pets Need A Life Too
 

3 Reasons Why You Can't Find a New Associate for your Veterinary Practice (& What to Do)

The Basics 3 Reasons Why You Cant Find Anew Associate For Your Vet Practice V2
Posted in Management at 17 September, 2020

Hiring for your veterinary practice isn't easy. You wouldn't be reading this if you didn't already know that. I like the quote from Howard Schultz, Seattle Sonics owner and former Starbucks CEO: "Hiring people is an art, not a science, and resumes c...

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Posted by Dr Karen Bolton, The Business Vet
 

3 Things I bet you didn't know about... Veterinary Growth Partners

3 Things I Bet You Didnt Know About
Posted in 3 Things I bet you didn't know at 10 September, 2020

VGP are a veterinary buying group with a difference! Find out what they're the experts at, what makes them different and MOST importantly, how they can make your life easier......

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Posted by Tracy Kamens, Head Practice Coach, Veterinary Growth Partners
 

The Basics: The Lowdown on Veterinary Insurance

The Basics The Lowdown On Veterinary Insurance
Posted in The Basics - Managing Your Veter at 07 September, 2020

When you become a vet you face special risks, which is why it pays to know which type of veterinary insurance plan best suits your business....

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Posted by Leanne Pilpott, Pet Professional
 

Celebrate Father's Day 2020 with your veterinary clients

1
Posted in Our Community at 03 September, 2020

Father's Day is on Sunday 6th September. Celebrate with your veterianry clients by sharing images on your practice website and social media accounts. Click on the image to download a copy & have a Happy Father's Day!...

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Posted by Judy Gillespie, Vetanswers
 

The Basics Meetings Part 2: How to make meetings a success in your veterinary clinic

The Basics How To Make Meetings A Success In Your Veterinary Clinic Part 2
Posted in The Basics - Managing Your Veter at 03 September, 2020

Staff meetings can be the key to your veterinary clinic success (Part 2) In Part 1 we discussed the common reasons why meetings don't work and what you can do to get over those hurdles. However, the fact remains that all of the top performing veterinary...

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Posted by Tracy Kamens, Head Practice Coach, Veterinary Growth Partners
 

The Basics Meetings Part 1: 10 Reasons why regular meetings won't work in your veterinary clinic

The Basics 10 Reasons Why Regular Meetings Wont Work In Your Veterinary Clinic V2
Posted in The Basics - Managing Your Veter at 03 September, 2020

Staff meetings can be the key to your veterinary clinic success (Part 1) Do we really need staff meetings? If I'm honest, when I mention staff meetings more often than not I hear something along the lines of . "Oh please no! What's the point? It'll proba...

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Posted by Tracy Kamens, Head Practice Coach, Veterinary Growth Partners
 

Encourage positive client reviews of your veterinary clinic

Encourage Positive Client Reviews Of Your Veterinary Clinic
Posted in Social Media at 27 August, 2020

Positive client reviews are a crucial part of any veterinary business; they encourage trust as well as potential new clients. Find out how you can collect reviews to better your business. Indeed, the rise of the internet has led to the popularity of onli...

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Posted by Leanne Pilpott, Pet Professional
 

The Basics: Social Media Basics For Your Veterinary Clinic

Social Media Basics For Your Veterinary Practice
Posted in The Basics - Managing Your Veter at 20 August, 2020

Your practice needs to be on social media - pet owners are increasingly using it as a customer service platform and to get the latest information in the most convenient format. "I'm running a busy and successful veterinary practice. Why do I need social...

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Posted by Donna Robson, Director Waggy Dog Veterinary Sales & Marketing & Judy Gillespie , Vetanswers
 

Abusive veterinary client? Tips on how to deal

Abusive Veterinary Client Tips On How To Deal 2
Posted in Client Service at 13 August, 2020

I have a love-hate relationship with the closed veterinary groups on social media. I get annoyed by the negativity and complaining that often creeps into posts, and the passive aggressive (and sometimes not so passive!) squabbles that pop up all too ofte...

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Posted by Dr Hubert Hiemstra
 

The VET Expo: Australia’s new virtual festival-style event for vets & animal health professional

The Vet Expo Australias New Virtual Festival Style Event For Vets
Posted in Innovation at 13 August, 2020

It's no secret that we are experiencing unprecedented times and the world we live in today has changed. The good news is that back in March, the Federal Government deemed the veterinarian and animal health industry as essential. Fast forward to 5 months...

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Posted by Rita Nehme, Marketing Director, The VET Expo
 

Phone enquiries in your veterinary practice - Digging beneath the surface

Phone Enquiries In Your Veterinary Practice Digging Beneath The Surface V2
Posted in Client Service at 06 August, 2020

Every phone call is an opportunity - encouraging your team to go beyond the basics I was speaking with a client yesterday about Customer Service training for vet nurses and receptionists who regularly handle telephone enquiries. Their challenge was encou...

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Posted by Donna Robson, Director Waggy Dog Veterinary Sales & Marketing
 

CleverVet.com … the veterinary employment site we all need right now

Clever Vet Creating The Veterinary Employment Site
Posted in Innovation at 06 August, 2020

My experience in the veterinary industry isn't a unique one. I developed burnout after only 3 years working as a veterinarian, but at the time I didn't realise I was burnt out. Instead, I just thought I had insomnia, headaches, sciatica, crippling back...

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Posted by Dr. Jessica Bracken, Co-Founder, Clever Vet
 

Periodontal Disease - Veterinary case study on how to treat & save teeth

Periodontal Disease Veterinary Case Study On How To Treat Save Teeth 1
Posted in Festival of All Things Dental at 06 August, 2020

Periodontal disease in pets doesn't have to lead to extraction. In the majority of small animal practices, teeth with deep periodontal pockets, alveolar bone loss and furcation exposure are extracted; but with correct diagnosis, dental radiographs, specif...

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Posted by Dr David E Clarke Registered Specialist Veterinary Dentistry & Oral Surgery Dental Care For Pets
 

Veterinary Dental Charting for Dummies

Veterinary Dental Charting For Dummies 2
Posted in Guest Blogger at 30 July, 2020

As many veterinary hospitals are now equipped with dental radiography (yeah!), many feel that this is enough to record the pathology identified. Other veterinarians say dental radiography is still too expensive for them, and/or they cannot see the benefi...

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4 Comments   Posted by Dr Liz Chmurycz, Russell Vale Animal Clinic
 

Five Easy Steps To Minimise The Stress in your Life

5 Easy Steps To Minimise The Stress In Your Life 4
Posted in Our Community at 28 July, 2020

Stress gets to us all. Whether it's work or home-related; it can leave us feeling drained, tired, stuck and unable to move forward. To succeed in both your Veterinary business and life generally, you need to learn both how to minimise the likelihood of b...

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Posted by Dr Diederik Gelderman, Turbo Charge Your Practice
 

Your brand is your unspoken promise to veterinary clients

Your Brand Is Your Unspoken Promise To Your Clients
Posted in Management at 23 July, 2020

What is your veterinary practice brand? First up, let's talk about what your brand ISN'T. It's not your logo, nor is it the services and products that you offer, or your marketing campaign. Your brand is special Your brand is much more special.......

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Posted by Judy Gillespie, Vetanswers
 

The Ultimate Business Model for Your Veterinary Practice

The Ultimate Business Model For Your Veterinary Practice V3
Posted in Management at 16 July, 2020

I sat down last night to write an article explaining how Veterinary Practice Owners could apply the popular 'sales funnel' concept to increase their business profitability. I thought yes, I'll use this analogy to demonstrate where clients may be dropping...

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2 Comments   Posted by Dr Claire Stevens, Global Vet Solutions
 

"I wish I had done something sooner!" The many benefits of wheelchairs for pets

The Many Benefits Of Wheelchairs For Pets
Posted in Client Service at 09 July, 2020

Wheelchairs can provide pets with the ability to move again on their own steam, delivering a huge emotional boost and greatly improving the quality of both their & their owner's lives. "I wish I had done something sooner"...

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Posted by Gillian Shippen, Director Pets Need A Life Too
 

Veterinary Science Unhelpful Belief #5: Being a vet defines who you are

5 Commonly Held Beliefs In Veterinary Science That Dont Do Us Any Good Part 5 Being A Vet
Posted in Our Community at 09 July, 2020

Oh you're a vet! 2 things are happening in the head of the person you've just met: 1. they're thinking of a question to ask you & 2. they've just labelled you......

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Posted by Dr Hubert Hiemstra
 

3 Things I bet you didn't know about Double H Marketing

3 Things I Bet You Didnt Know About
Posted in 3 Things I bet you didn't know at 08 July, 2020

Double H Marketing provide digital marketing strategy tailored to your business model. 1. They are the absolute experts at... supporting business growth through strategic digital marketing tailored from customer and market insights...

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Posted by Naomi Hamilton-Hakim, Double H Marketing
 

COVID-19: Why I Decided to Scrap My Business Plan and Start Over

Covid 19 Why I Decided To Scrap My Business Plan And Start Over V2
Posted in Our Community at 02 July, 2020

When COVID-19 forced us all into lockdown back in March, I'd only been operating my veterinary sales and marketing business for six months. I'd been working hard, had prospective clients lined up and ready to begin a trial of my services and I thought th...

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Posted by Donna Robson, Director Waggy Dog Veterinary Sales & Marketing
 

Veterinary Science Unhelpful Belief #4: Vet science doesn’t pay well

Veterinary Science Unhelpful Belief 4 - Poor pay
Posted in Our Community at 02 July, 2020

Compared to many other professions, veterinary science is not what you would call a high performer on the salary front. Depending on who you ask, vet wages fall somewhere between that of a plumber and a hat rack. But is this necessarily true? ........

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Posted by Dr Hubert Hiemstra
 

3 Things I bet you didn't know about... Global Vet Solutions

3 Things I Bet You Didnt Know About
Posted in 3 Things I bet you didn't know at 02 July, 2020

Global Vet Solutions: Grow your practice. Increase your profits. Create a dream team. Find out what they're experts at, what makes them different & how they can make your life easier!...

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Posted by Dr Claire Stevens, Global Vet Solutions
 

Top Tips for Taking Perfect Veterinary Radiographs

Top Tips For Taking Perfect Veterinary Radiographs
Posted in Operations at 29 June, 2020

Obtaining perfect, diagnostic radiographs in veterinary practice can seem daunting. However just follow this simple checklist to help you get the most out of this modality. Once you have great radiographs, you are more likely to get helpful information....

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3 Comments   Posted by Zoe Lenard & Nola Lester, Veterinary Imaging Centre
 

Veterinary Science Unhelpful Belief #3: Vet science is much harder than other jobs

Veterinary Science Unhelpful Belief 3 Vet Science Is Much Harder Than Other Jobs
Posted in Our Community at 25 June, 2020

You've heard those conversations where vets pontificate about the injustice of their lot in life and their poor career choices. We love to share stories about old acquaintances who are invariably less talented and not nearly as smart as us (we're vets af...

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2 Comments   Posted by Dr Hubert Hiemstra
 

Success In Veterinary Business: Are You Inviting The Magic?

Success In Veterinary Business Are You Inviting The Magic
Posted in Management at 25 June, 2020

When you allow 'magic' to happen in your veterinary practice, it can become a regular occurrence! Isn't the universe awesome?! I love it when you come up against a challenge or problem in your business and then bam! All of a sudden, as if from nowhere......

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Posted by Dr Diederik Gelderman, Turbo Charge Your Practice
 
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