Welcome to the Vetanswers Blog

Master your software. Harness your team. Unleash your profits. Astute Veterinary Solutions can help you to discover how to get the most out of your existing systems, including your Practice Management Software, & boost your clinic's effectiveness....

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Amid all the craziness of this year, I've been constantly amazed at the adaptability, creativity and stamina of the veterinary professionals working in our industry.Not only has the veterinary industry stepped up to the plate to continue treating patients during isolation, lockdown and staff shortages, but they've gone above and beyond to implement new protocols at a moment's notice, embrace new technologies and deal with cranky clients and stressed team members all at once. And yet - creativity and good-hu......

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This time of the year can be tough for many people. Looking after ourselves is crucial if we want to maintain a healthy level of wellbeing - that doesn't just mean physically, but psychologically as well. Typically, the Christmas period can be a stressful...

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Consult. Plan. Design. Construct. Elite Fitout is the leading national veterinary design, build and fitout expert. They are committed to providing quality design, fitout & complete build solutions to our clients Australia-wide. Find out what else they're...

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Do you have self-worth? What about others in your veterinary team? First things first you are AMAZING, so you have every reason to be confident in who you are. But are you? Confidentially: seriously, this is something I struggle with every day and many...

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Therian lead the way through innovation in design, form & function: Architecture, Equipment & Technology 1. They are absolute experts at.... in designing spaces that work now and into the future. Therian can provide you with the most advanced and versatil...

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Have you noticed any signs of fatigue, grumpiness, stress or a strange wild-eyed look in the eyes of any of your staff? If the staff in question also have children then they may already be suffering from the dreaded 'end of year fatigue syndrome'...

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Dealing with difficult clients in your veterinary practice can be exhausting. Read on to discover the different types of 'difficult' clients, how to handle them and, most importantly, how to avoid them in the future! There's no denying that serving crank...

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Q & A: Founder of AniPal & veterinarian Steph Stubbe, and PETstock Assist How did the business idea come about? Throughout my vet studies and early career at RSPCA, I was alarmed to see the number of wildlife patients suffering terrible injuries as a con...

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This past year has shown us how important it is for veterinary practices to connect and communicate with your clients. Prompted by the need to communicate COVID-19 protocols with pet owners before they bring their pets into the vet hospital......

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Every time I see a negative comment from a pet owner about their veterinarian, my heart drops. I know that almost everyone who works in a veterinary practice is there for the right reasons. Whether it's for the pure love for animals, to be an advocate......

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Thank you - Our competition is now closed!The winner will be announced in our next eNews.Join the Vetanswers Community!Join our online veterinary community and you&ll receive our weekly Veterinary Community Connection eNews every Friday morning, along with the occasional email we think you might be interested in - AND you&ll be a part of our growing, independent, online veterinary community.This competition is only open to Australian Residents, will be drawn on Thursday 5th November 2020 and the winner noti......

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Learning how to master your veterinary consult isn't just about getting more customers into the clinic it's about delivering better results for the pets already in your care. It can enable you to deliver complex medical information in a simple way, impro...

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Thank you - Our competition is now closed!The winner will be announced in our next eNews.Thank you for being a member of the Vetanswers Community!To celebrate The Vet Expo and as a thank you to our existing members we&re holding a competition.We really appreciate all of our members who make up the Vetanswers Community and so we&d like to say &Thank You& by offering a special competition just for you!If you&re an existing member of Vetanswers (this means you would have been receiving our weekly eNews before ......

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Sometimes it's when you first meet someone and they ask what you do for a living. Sometimes it's a worried client, looking for reassurance. Often, in my line of work, I'll hear someone say, "Oh, You're just a Nurse." Yes! I'm a Veterinary Nurse......

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One of the most common conditions clients are referred to me for is dragging or paw knuckling. As we know there can be several causes of paw knuckling or dragging: Arthritis, injury, Carpal flexural deformity, Intervertebral disc disease ........

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Halloween and pets - it really can be a trick or a treat! Whether you love or hate the concept of Halloween, it seems to be becoming more and more popular. Which means it offers a great opportunity to interact with your clients from both a fun and an edu...

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I want to talk about masks today. No, not the kind we're all wearing at the supermarket. The other kind. The invisible masks of "I'm doing totally fine!" and "I'm OK!" that so many of us are putting on these days, as we try to maintain some semblance of...

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Vet Nurses Day Friday 9th October 2020. We all know how essential Vet Nurses are to your business and to the veterinary industry in general. And we all know what an awesome bunch of people they are! How do you plan on spoiling your vet nurses this year?...

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GoVet is the only automated marketing platform designed specifically for vets 1. They are absolute experts at..... veterinary marketing. They're the only automated marketing platform designed specifically for Vets........

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No new evidence of transmission from a dog, cat, or ferret to a new human& WSAVA webinar speakers urge kindness to companion animals testing positive for SARS-CoV-2 and stress importance of prioritization in preventive healthcare during the pandemic...

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Asking a client for money is one of the most difficult parts of our job in veterinary practice. It may feel insensitive to ask clients to spend money when they are concerned or distressed about their pet's well-being. It doesn't have to be this way! I ge...

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Quite often when I read veterinary posts, I ask myself, "How much of this post will the public understand?" As well as being a veterinarian, I am a medical writer. I am passionate about communicating health and medical information with the public.......

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Many of your feline and canine patients are living longer lives, which also means your clients may be looking for solutions to help their pets maintain and improve their mobility throughout their senior years or even after surgery. The happiness of pets...

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Hiring for your veterinary practice isn't easy. You wouldn't be reading this if you didn't already know that. I like the quote from Howard Schultz, Seattle Sonics owner and former Starbucks CEO: "Hiring people is an art, not a science, and resumes c...

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VGP are a veterinary buying group with a difference! Find out what they're the experts at, what makes them different and MOST importantly, how they can make your life easier......

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When you become a vet you face special risks, which is why it pays to know which type of veterinary insurance plan best suits your business....

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Father's Day is on Sunday 6th September. Celebrate with your veterianry clients by sharing images on your practice website and social media accounts. Click on the image to download a copy & have a Happy Father's Day!...

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Staff meetings can be the key to your veterinary clinic success (Part 2) In Part 1 we discussed the common reasons why meetings don't work and what you can do to get over those hurdles. However, the fact remains that all of the top performing veterinary...

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Staff meetings can be the key to your veterinary clinic success (Part 1) Do we really need staff meetings? If I'm honest, when I mention staff meetings more often than not I hear something along the lines of . "Oh please no! What's the point? It'll proba...

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Positive client reviews are a crucial part of any veterinary business; they encourage trust as well as potential new clients. Find out how you can collect reviews to better your business. Indeed, the rise of the internet has led to the popularity of onli...

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Your practice needs to be on social media - pet owners are increasingly using it as a customer service platform and to get the latest information in the most convenient format. "I'm running a busy and successful veterinary practice. Why do I need social...

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I have a love-hate relationship with the closed veterinary groups on social media. I get annoyed by the negativity and complaining that often creeps into posts, and the passive aggressive (and sometimes not so passive!) squabbles that pop up all too ofte...

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It's no secret that we are experiencing unprecedented times and the world we live in today has changed. The good news is that back in March, the Federal Government deemed the veterinarian and animal health industry as essential. Fast forward to 5 months...

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Every phone call is an opportunity - encouraging your team to go beyond the basics I was speaking with a client yesterday about Customer Service training for vet nurses and receptionists who regularly handle telephone enquiries. Their challenge was encou...

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My experience in the veterinary industry isn't a unique one. I developed burnout after only 3 years working as a veterinarian, but at the time I didn't realise I was burnt out. Instead, I just thought I had insomnia, headaches, sciatica, crippling back...

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Periodontal disease in pets doesn't have to lead to extraction. In the majority of small animal practices, teeth with deep periodontal pockets, alveolar bone loss and furcation exposure are extracted; but with correct diagnosis, dental radiographs, specif...

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As many veterinary hospitals are now equipped with dental radiography (yeah!), many feel that this is enough to record the pathology identified. Other veterinarians say dental radiography is still too expensive for them, and/or they cannot see the benefi...

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Stress gets to us all. Whether it's work or home-related; it can leave us feeling drained, tired, stuck and unable to move forward. To succeed in both your Veterinary business and life generally, you need to learn both how to minimise the likelihood of b...

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What is your veterinary practice brand? First up, let's talk about what your brand ISN'T. It's not your logo, nor is it the services and products that you offer, or your marketing campaign. Your brand is special Your brand is much more special.......

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I sat down last night to write an article explaining how Veterinary Practice Owners could apply the popular 'sales funnel' concept to increase their business profitability. I thought yes, I'll use this analogy to demonstrate where clients may be dropping...

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Wheelchairs can provide pets with the ability to move again on their own steam, delivering a huge emotional boost and greatly improving the quality of both their & their owner's lives. "I wish I had done something sooner"...

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Oh you're a vet! 2 things are happening in the head of the person you've just met: 1. they're thinking of a question to ask you & 2. they've just labelled you......

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Double H Marketing provide digital marketing strategy tailored to your business model. 1. They are the absolute experts at... supporting business growth through strategic digital marketing tailored from customer and market insights...

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When COVID-19 forced us all into lockdown back in March, I'd only been operating my veterinary sales and marketing business for six months. I'd been working hard, had prospective clients lined up and ready to begin a trial of my services and I thought th...

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Compared to many other professions, veterinary science is not what you would call a high performer on the salary front. Depending on who you ask, vet wages fall somewhere between that of a plumber and a hat rack. But is this necessarily true? ........

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Global Vet Solutions: Grow your practice. Increase your profits. Create a dream team. Find out what they're experts at, what makes them different & how they can make your life easier!...

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Obtaining perfect, diagnostic radiographs in veterinary practice can seem daunting. However just follow this simple checklist to help you get the most out of this modality. Once you have great radiographs, you are more likely to get helpful information....

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You've heard those conversations where vets pontificate about the injustice of their lot in life and their poor career choices. We love to share stories about old acquaintances who are invariably less talented and not nearly as smart as us (we're vets af...

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When you allow 'magic' to happen in your veterinary practice, it can become a regular occurrence! Isn't the universe awesome?! I love it when you come up against a challenge or problem in your business and then bam! All of a sudden, as if from nowhere......

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